Not sure where the very good ratings came from. Room smelled musty, toilet seat gross- not cleaned, no shampoo/conditioner/lotion, no breakfast, no room coffee pot. Only one person/manager working the desk, and they were not available for check in at arrival due to doing something else on the property. Signs everywhere that the entire property is smoke free, but a guest smoking a cigarette and filling the whole check in space with smoke when I arrived- nothing said to him by the manager.