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SureStay Hotel by Best Western Helen Downtown

2.5 star property
Enjoy free breakfast at this Helen hotel

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for SureStay Hotel by Best Western Helen Downtown

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave
Lobby
Suite, 1 King Bed, Non Smoking, Jetted Tub
Reception
Indoor pool, a heated pool

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Air conditioning
  • 24/7 front desk
  • Parking included
  • Free WiFi

Explore the area

Map
8396 S Main St, Helen, GA, 30545
  • Helen Festhalle
    5 min walk
  • Huddle House
    1 min walk
  • Gainesville Station
    45 min drive
  • Gainesville, GA (GVL-Lee Gilmer Memorial)
    51 min drive

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Country Inn & Suites by Radisson, Helen, GA

Pool
Breakfast included
Parking included
Free WiFi
4.0 out of 5, Very good, (1002)
The price is CA $180
per night
CA $214 total
includes taxes & fees
14 Jan - 15 Jan
Country Inn & Suites by Radisson, Helen, GA

About the area

Helen

In Helen .Your stay at this Helen hotel places you within a 10-minute walk of Helen Festhalle and Helen Arts & Heritage Center. Chattahoochee River and Unicoi Hill Park are also within half a mile (1 km).

What's nearby

  • Helen Festhalle - 5 min walk
  • Helen Arts & Heritage Center - 6 min walk
  • Charlemagne's Kingdom - 8 min walk
  • Alpine Helen/White County Convention and Visitors Bureau - 10 min walk
  • Helen Tubing & Helen Water Park - 16 min walk

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL) - 112 min drive

Restaurants

  • ‪Bigg Daddy S Restauran - ‬6 min walk
  • ‪Cowboys & Angels - ‬6 min walk
  • ‪Hofbrauhaus Restaurant - ‬12 min walk
  • ‪Troll Tavern - ‬4 min walk
  • ‪Spice 55 - ‬11 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

Enjoy free breakfast at this Helen hotel
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly SureStay Hotel by Best Western Helen Downtown also features an indoor pool, coffee/tea in a common area, and a convenience store. Self parking is free.

Smoking is allowed in designated areas at this Helen hotel.

  • 58 guestrooms or units
  • 2 levels
  • 2 buildings
  • Continental breakfast (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Convenience store
  • Television in lobby
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Languages

English

Property amenities

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Microwave
  • Refrigerator

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM–10:00 AM
  • Coffee/tea in common area(s)

Things to do

  • Heated pool
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Assistive listening devices available
  • Braille signage
  • Raised toilet seat
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch TV
  • Cable channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
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SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 540 out of 1002 reviews" "
Rating 8 - Good. 295 out of 1002 reviews" "
Rating 6 - Okay. 92 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 26 out of 1002 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

yomaira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

yomaira

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really glad I found this gem right in the center of Helen. Floors are wood/ no smell/ comfy beds/ great staff/ decent breakfast/ no elevator but it’s only 2 floors. Lots of dining options around. Would highly recommend and stay here again.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Kevin

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Nancy

Travelled with family
Our door was wide open to our room when we went to it and it was cold outside and the room was too when we came back in from dinner our key didn’t work and the next two didn’t either my husband had to walk to the office twice before we got a key that would let us in The tv didn’t work and someone had to come down and start it And there was no soap in our bathroom to take a shower !!!
Stayed 1 night in Dec 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to town and walkable. Really enjoyed our stay. Room was nice and spacious.

8/10 Good

Tracy

Stayed 1 night in Nov 2024

10/10 Excellent

Yu Heon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found it on the way past the hotel. It was very easy to find out and the room is big enough.
Stayed 1 night in Nov 2024

10/10 Excellent

GARY WAYNE, Wilkesboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mary the Desk Clerk was AWESOME! Easily within walking distance to restaurants and shops.
Stayed 1 night in Nov 2024

4/10 Poor

JOHN, Hooksett

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sorry but not a good stay. Toilet backed up within 10 minutes of arrival. We saw a cockroach come from behind bed headboard and crawl onto the nightstand Location was great but wouldn’t stay here again
Stayed 1 night in Sep 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Michael

Stayed 1 night in Sep 2024

8/10 Good

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. If you’re looking for something new and updated this is not the place. The room was very clean and had everything we needed. The staff was excellent. About a 5 minute walk to downtown Helen. If we ever come back up this way, I would definitely stay here again.
Stayed 2 nights in Sep 2024

8/10 Good

Teresa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and convenient to downtown. Staff was very nice and friendly.
Stayed 1 night in Sep 2024

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet, clean, convenient breakfast, easy parking and also walkable to a lot of the attractions.
Stayed 2 nights in Sep 2024

2/10 Terrible

Cynthia

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Worse stay ever.
Stayed 2 nights in Sep 2024

6/10 Okay

Kip

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were wonderful. Breakfast is nice. Not a warm breakfast but grab and go items that are more than enough to get your day started. The facility is very clean but just simply old. The bed gets a zero star and we woke up with back aches each day. So it’s nice to have the great staff. Just needs updates and most definitely new beds.
Stayed 3 nights in Sep 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service
.
Stayed 1 night in Sep 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Pros: This is a perfect location for an affordable stay in Helen. Walkable in all directions to anything you want to do. The room was clean, beds comfortable. The staff was great. The continental breakfast was great. Cons: the lighting in the bathroom sink area is very, very dim. There is no full length mirror. So getting ready for your day is a challenge. We ended up with a room that was an adjoining room. The first two nights no one was in the other room, but night three a man with a cough condition stayed and it sounded like he was in the room with us. So keep that in mind for privacy and comfort. Not good sound buffer between rooms.
Stayed 3 nights in Sep 2024

10/10 Excellent

Terry, Crossville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and comfortable. Very spacious.
Stayed 1 night in Sep 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Aug 2024

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024