4/10 Poor
Stanislawa Mara
Apr 15, 2025
Liked: Amenities
Disliked: Staff & service
Close to beach but weather was poor. Did not bring shampoo, conditioner, body wash, or body lotion as hotel advertised it provided. Bottles were there but the conditioner, body wash and body lotion was empty. Thought housekeeping would refill. However, they did not for days and when I contacted front desk, they forgot to send the body lotion. Room had a damp odor. Walls and windows so thin, you could hear all noise from outside. Concierge booked Blue Hawaiian helicopter ride and Holo Holo dinner cruise. Told me tip on receipt was going to the folks at Blue Hawaiian helicopter and Holo Holo crew when in actuality it went to her(and I tipped her cash extra for the help). Very deceitful! Paid for parking, however, a few nights there were no spaces in the paved parking area. Had to park way down on dark side and walk uphill. Felt unsafe.
Stanislawa Mara
Stayed 7 nights in Apr 2025