Ot is a beautiful propperty with spacious and clean rooms.
That being said, they need to train all the staff in customer service skills, polite etiquette and how to assist the guests with whatever they have questions about.
Upon check-in (after 12 midnight), the older lady did not inform me of any basic services or rules of the hotel. I was not told about Housekeeping, when check out is on my departure, or even what stores or amenities are nearby.
The second day of my stay, I did have a helpful young African Americanstaff that told me where to get groceries. He even came out and showed me a shortcut to drive, since the grocery store was closing in 10 minutes.
The third day on check out, I was called by a front desk staff man with a French accent. He told me I need to leave the room and there were issues with my credit card. Then 2 minutes later, Maintenance knocks on the door. He said to empty the trash. I told him i am moving as quickly as possible.
He took a phone out and sent a text. I assume it was to inform the front desk i was still there.
I needed 2 carts to remove my belongings, so I asked in the lobby. It was a separate desk, so I figured it was the Concierge. The young woman said it wasn"t her, but the empty desk in front of her was where the Concierge was supposed to be.
So i just got another luggage cart and filled that myself. So there were a total of 4 + employees in the lobby of the hotel although I had to approach the one woman I saw, since no one assisted me!