4/10 Poor
Charolette, SHELTON
Travelled with family
9 Sep 2024
Disliked: Staff & service, amenities, property conditions & facilities
The wait time for a bar stool? 30.minutes?!? And then was seated at a table, told it was shift change and we would.be waited on...fast forward another 30.minutes and told oops sorry! Let me get your order....took our order and then served fish golden on outside and cold on inside and my tuna melt was melted on top and cold in . Middle..my old fashioned was awful....I take sweetener in tea and offered none ..paid the bill ....but won't be back for.food...the room.was.even.worse...when offered to freshen room told staff just empty trash and replace coffee service... didn't happen..when showering got.an instant freeze of water with a flush of the toilet....was really disappointed in stay overall...booked and paid for.2 nights but left SAT night after we found the not even trash empty or.coffee replaced. Good luck with staff....no one at desk at all to even let know that we left and why....staff was not available to tell us how to work the lock ...had to.figure out that you have to lock it it doesn't automatically do.this....not cool .
Charolette
Stayed 2 nights in Sep 2024