2/10 Terrible
Kaori
Travelled with partner
2 Dec 2024
Disliked: Staff & service, amenities, property conditions & facilities
A four-star hotel...that's wrong. I stayed for two nights, but the room was not cleaned on the second day, and when I asked the front desk, they said that cleaning is done every other day (it's not written anywhere). Used towels are not collected, and towels and amenities to be used on the second day are not replenished unless you ask. There is no water service. It's worse than a three-star hotel. I asked the front desk to replenish the towels and amenities, and when I returned to the room after dinner, the towels were left there haphazardly. There was no bath mat or face towel. The staff was so low-level that they couldn't even fold and line up the towels. And the most surprising thing was that the bath towels used on the first day were left behind again... I was shocked and went back to the front desk to explain, and they immediately asked the staff to do it. The staff who came to my room entered the room with a garbage bag in one hand, put on rubber gloves, and collected the garbage and towels with a bother. I've stayed in many places, from budget hotels to luxury hotels, but this is the worst hotel I've ever stayed in. What started as a comfortable trip became more inconvenient, unpleasant, and unclean than staying at home. I definitely don't recommend staying multiple nights. Don't be fooled by the false name and photos of this four star hotel.