2/10 Terrible
Catharine
Travelled with family
25 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay at the Commons Inn.
Scam. Not what was advertised on the booking site nor on the Commons Inn site. Not ok to charge that much for what we got, no matter the location. Not appropriate for families. Noisey (inside and out). Mold in bathrooms, floor slanted so bad we had to put pillows at foot of bed to sleep. No where to sit with a table (even a small table). We asked for a refund for 1 of our 4 nights or at least a change of rooms (we had 2 rooms). They could not and would not do anything to address the problems. We left 1 night early anyway and booked another hotel just to get some sleep and be able to be comfortable as a family. Rip off. And they charge $50 for an extra key card (even though there are 2 people in the room) which you get back at end of stay - if it is lost they keep the $50 - again, not appropriate for families or any other situation where you may lose a plastic card that probably costs a dollar. They charge $20.00 a night for parking and don't have enough parking for everyone who pays. No cleaning of rooms or halls while we were there (3 nights). Advertised "renovated" - they are not, they are in the process and didn't let us know before we paid. Had I known any of this, we would not have booked there. I expect more diligence from the booking site as well as no price gouging from the hotel. Tried to speak with the manager or person in charge and they apparently don't know when that person will ever be there. And crepe paper for toilet paper. TV wouldn't turn on.
Catharine
Stayed 4 nights in Aug 2024