The pros and cons of Galleria Palms: Staff, especially Freddy, super friendly, welcoming, and helpful. Comfortable beds. Good HVAC in room. Generally quiet. Not so good: Housekeeping. Bathroom is worn and stained, but also not 100% clean, i.e. hair on shower walls. I asked for housekeeping one day during my 6 day stay. I came back to find coffee pods, toilet paper and kleenex had not been replenished, Soiled bathmat removed but not replaced. Both bathroom sinks and bathtub had dripping faucets. Nothing major, but enough little annoyances that I will look for something else next time.