Wrong from the start: The reception staff failed to provided us with accurate information over the phone before our arrival and also neglected to give us vital advice at check-in.We were not told that there were NO electrical outlets in the rooms so we were unable to charge our phones,cameras,etc.(In fact, you must leave all your valuable devices at the reception desk to be charged overnight!)You will also not have any hot water for your coffee or tea in the morning unless you know to ask for a flask the night before (again we were not told!).Dinner was a catastrophe.No ambiance at all in the dining room.Very small portions,overcooked inedible meat (no options),everything drowning in a pool of slimy grease.To make matters even worse,the activity guide,'Ernest', behaved very badly and disrespectfully.He bluntly and quite rudely informed us that there were no 'excursions' available to us.This turned out to be a total fabrication.Yes, he actually lied smugly to our face, concocting some absurd, rambling, lengthy story about how the safari vehicles were broken down,how guests staying two nights had priority,etc. Utterly pathetic, shockingly unprofessional, and totally unacceptable.We saw the manager about these awful and glaringly dodgy missteps, she listened, but the damage was too deep and our stay was ruined. This place requires a HUGE investment in money, time and effort needed to get there and out again, plus suffering The Very Worst Roads in Namibia. You have been warned.