8/10 Good
Delyn
Travelled with partner
Feb 14, 2025
Liked: Cleanliness, staff & service, amenities
We stayed at this hotel during the last 4 days of our 2-week trip so, we really liked that the resort was quiet and occupancy seamed to be low. At times we were the only ones at the pool. We had some challenges at this resort with the safe not working (we went through 4 of them), swarms of ants in our unit and the hotel cleaning staff leaving our back sliding glass door open. Which was a problem considering the safes are not bolted down. However, all of our issues were remedied very quickly and staff were very apologetic. It is really the staff that made our stay enjoyable. The breakfast buffet was very good and had a good variety every day but my husband made a comment that there were no waffles and they said no problem and made him waffles. I also asked where there was a nearby restaurant that made enchiladas and they said no problem we will make them for you. They were terrific! We wanted to use the SUPs and thought that they would be provided as part of their amenities but they were $15 USD ($23 CAD) to rent so we chose not to spend the extra money. The beach front close to the resort is a little murky so you have to walk further down if you want to swim. We preferred the pool anyways. The pool does have some leaves in it but it was being cleaned daily. Small price to pay to have lots of natural shade. The trees also attracted lots of howler monkeys, large iguanas and black vultures. This was our afternoon entertainment.
Delyn
Stayed 4 nights in Feb 2025