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Hacienda Buenaventura Hotel & Mexican Charm

3.5 star property
3.5-star beach hotel near Cruise Ship Terminal

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Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Outdoor pool, pool umbrellas, sun loungers
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Beach nearby, free beach shuttle, sun loungers, beach umbrellas
Standard Triple Room - with a double bed
Property grounds

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Housekeeping

Explore the area

Map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • Cruise Ship Terminal
    ‪7 min walk‬
  • La Isla
    ‪7 min walk‬
  • Malecon
    ‪4 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪11 min drive‬

Room options

View all photos for Superior King Bed

Superior King Bed

Superior King Bed

  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds

Standard Room Two Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King

Standard King

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds

Superior Room Two Double Beds

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed

Standard Triple Room - with a double bed

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About the area

Puerto Vallarta

Hotel Zone stay.Within a 10-minute walk of this Hotel Zone hotel, you'll find Bay of Banderas and Cruise Ship Terminal. Hotel Zone Beach and Playa de Oro are also within half a mile (1 km).

What's nearby

  • Hotel Zone Beach - 5 min walk - 0.4 km
  • Cruise Ship Terminal - 7 min walk - 0.6 km
  • La Isla - 7 min walk - 0.7 km
  • Malecon - 4 min drive - 4.7 km
  • Playa de los Muertos - 15 min drive - 6.0 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 11 min drive

Restaurants

  • ‪Porfirio’s - ‬5 min walk
  • ‪Vaca Argentina - Vallarta - ‬5 min walk
  • ‪Outback Steakhouse - ‬2 min walk
  • ‪Tacos Candora - ‬4 min walk
  • ‪Lobby Bar - ‬6 min walk

About this property

Hacienda Buenaventura Hotel & Mexican Charm

3.5-star beach hotel near Cruise Ship Terminal
Hacienda Buenaventura Hotel & Mexican Charm is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas.

There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Public spaces have free WiFi. This Colonial hotel also offers an outdoor pool, a garden, and a terrace.

This 3.5-star Puerto Vallarta hotel is smoke free.

  • 155 guestrooms or units
  • 3 levels
  • 3 buildings
  • 3 dining venues
  • Built in 1950
  • Deli
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with safes and complimentary toiletries. Beds feature down comforters. 32-inch LED televisions come with digital channels.

Bathrooms include showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages and hot stone massages. A variety of treatment therapies are provided, including reflexology.

Languages

English, Spanish

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Property amenities

Family friendly

  • Free rollaway/extra bed
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • 32-inch LED TV with digital channels

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hacienda Buenaventura Hotel & Mexican Charm

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 379 out of 984 reviews
Rating 8 - Good. 272 out of 984 reviews
Rating 6 - Okay. 153 out of 984 reviews
Rating 4 - Poor. 100 out of 984 reviews
Rating 2 - Terrible. 80 out of 984 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a blast! Such amazing people!
Stayed 6 nights in Apr 2025

10/10 Excellent

kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time woth my daughter ❤️
Stayed 9 nights in Feb 2025

6/10 Okay

karen

Travelled with group
Liked: Staff & service
Disliked: Amenities
Less than mediocre food but great service.
Stayed 10 nights in Feb 2025

8/10 Good

Ramona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a very Mexican older style resort. Customers service was excellent. Cleaning very good. Food was very Mexican and standard Mexican with a variety of changes or additions daily. Breakfast was good, luch good and dinner good. Burgers in the Pub were delicious but on the larger side. The number of loungers and chairs around the pool are limited and people must get up at 6 am to claim them then leave them sit unused other than towels on top all day. I would prefer chairs to be given to others if they have not been used in two hours. In Saint Barts there is a fee for chair rental and there is no problem with people being greedy. I would likely return to this location again. Definitely not five star but a great atmosphere and safe environment for solo travellers.
Stayed 14 nights in Jan 2025

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. It's an old property. It's very well maintained and clean
Stayed 5 nights in Feb 2025

2/10 Terrible

William

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing thing about the property was even close to charming. Every aspect of the property was sub condition. From the entry to the grounds to the horrible rooms and bathrooms. Don’t believe the pictures on the website. The food was sub standard the grounds and outdoor furniture was worn and dirty and scattered everywhere and never organized neatly to make it inviting. Everything on the website is fraudulent. We left and went to another property. They have made no effort to reimburse us in any way! Don’t fall for it!
Stayed 10 nights in Feb 2025

4/10 Poor

Kristina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2025

6/10 Okay

Catherine, Fairfax

Travelled with partner
Liked: Cleanliness, staff & service
We went with the all-inclusive option at this resort, but they were not many food options. The buffet was the same every day and the à la carte option had (maybe) eight tables and offered the same menu every night. Unless she wanted to get up at the crack of dawn and throw a towel over a chair at the pool, you could never use a chair. It appears like the resort allowed gas to just throw towels over all the chairs first thing in the morning, so no one else had that option. It really sucked that we came all the way to Mexico and never even got in the pool. It would be great if staff would remove towels that were left for a long period of time without anyone on the chair. I would classify this as more of just a hotel and a place to sleep rather than a resort.
Stayed 7 nights in Jan 2025

4/10 Poor

Thomas James, Calgary

Travelled with partner
Disliked: Amenities, property conditions & facilities
The restaurant and bar staff were ok, but the check in staff were rude. We booked 2 rooms on the same reservation but they would not give us 2 rooms beside each other or even close to each other. Never enough lounge chairs at the pool, ran out of pool towels often. No food and drinks between midnight and 7am. Food was average or below. Only 1 restaurant and 1 pool.
Stayed 7 nights in Feb 2025

10/10 Excellent

Peter

Liked: Cleanliness, amenities
A beautiful Mexican Charm property! Very clean and the people there were beautiful and friendly.
Stayed 15 nights in Jan 2025

10/10 Excellent

Anastasiia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience. Many thanks to the staff for the warm welcome, we were satisfied!
Stayed 7 nights in Jan 2025

8/10 Good

Keagon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No fridge roach on floor put scenery was very pretty unlimited. Booze was very lovely. Food was good. Staff was friendly.
Stayed 7 nights in Jan 2025

8/10 Good

Miles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were unbelievably friendly and service was great. Building was clean and the ground ands pool were maintained daily. The only thing that could be improved is the buffet variety and quality.
Stayed 28 nights in Jan 2025

8/10 Good

Patricia Lynn

Stayed 21 nights in Jan 2025

10/10 Excellent

Aileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have kept the Mexican charm and the staff were all very friendly and helpful. It was relaxing and quiet. We enjoyed our stay very much.
Stayed 11 nights in Jan 2025

10/10 Excellent

Anna, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

Michael, Lakeshore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique presentation of Mexican culture, food and entertainment. Food marginal in most aspects.
Stayed 10 nights in Jan 2025

4/10 Poor

Daphne

Liked: Staff & service
Stayed 21 nights in Jan 2025

10/10 Excellent

Julie

Liked: Cleanliness, property conditions & facilities
We come to relax and enjoy the weather. Never disappoints.
Stayed 7 nights in Jan 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Janince, Craik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a perfect spot for my 4 day stay
Stayed 4 nights in Jan 2025

10/10 Excellent

Jennifer Clear

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was so charming, just like it says in the name. It really felt more authentic Mexico than many of the big major hotels, and I’d prefer that any day. The staff was incredible- thoughtful, attentive, thorough and friendly. The rooms and common areas were clean and well kept. The buffet rotated each day, so we didn’t get tired of eating the same things, and my kids loved the burgers at the snack bar. For people who complain about the quality of the drinks- did you know you can order a double? You can also substitute whatever liquor you want. A little tip goes a long way in terms of getting great drinks and service, and it’s worth noting that the small amount of money means much more to those servers than to you. I really can’t say enough good things about the service. The location, while not beachfront, is one a few blocks away and is also so convenient to the cruise port where many excursions take out of. We did lots of walking in the neighborhood, even at night, and always felt safe and secure. The pool politics were a bit of a negative, in that some of the long time guests have a habit of waking up early and leaving towels to reserve all of the lounge chairs around the pool. We worked around this by pulling other chairs together poolside when we wanted a seated spot. Overall we had a fabulous experience, and will definitely return.
Stayed 7 nights in Jan 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice experience
Stayed 4 nights in Jan 2025

6/10 Okay

Curtis Brent

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2025

8/10 Good

RHONDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay...staff was wonderful... check in and out went quickly and there was a variety of food with options for those of us that are less daring with traditional dishes. Fruits, salad, and breads were the best! Pool was very clean and the perfect temperature! I would definitely consider visiting here again!
Stayed 7 nights in Jan 2025