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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property
4-star beachfront hotel near Cruise Ship Terminal

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
Junior Suite Hacienda Swim Out
Jr Suite Hacienda King
Property entrance
4 bars/lounges, poolside bar

Reviews

7.8 out of 10

Good

Popular amenities

  • Parking available
  • All-inclusive
  • Bar
  • 24/7 front desk
  • Spa

Explore the area

Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Hotel Zone Beach
    2 min walk
  • Puerto Mágico
    8 min walk
  • Cruise Ship Pier
    9 min walk
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    12 min drive

Room options

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | Bathroom

Junior Suite Hacienda Terrace

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King

Jr Suite Hacienda King

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double

Junior Suite Hacienda Double

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

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About the area

Puerto Vallarta

Beachside getaway.Within a 15-minute walk of this Hotel Zone hotel, you'll find Bay of Banderas and Cruise Ship Terminal. Hotel Zone Beach and Playa de Oro are also within half a mile (1 km).

What's nearby

  • Hotel Zone Beach - 2 min walk
  • Puerto Mágico - 8 min walk
  • Cruise Ship Terminal - 10 min walk
  • La Isla - 11 min walk
  • Malecon - 5 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

  • ‪Porfirio’s - ‬6 min walk
  • ‪Outback Steakhouse - ‬3 min walk
  • ‪Tacos Candora - ‬1 min walk
  • ‪Lobby Bar - ‬4 min walk
  • ‪Monkey Business Puerto Vallarta - ‬2 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

4-star beachfront hotel near Cruise Ship Terminal
The Hacienda at Krystal Grand Puerto Vallarta is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Hacienda at Krystal Grand Puerto Vallarta offers its guests 2 outdoor swimming pools and a 24-hour fitness center. There are 7 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee.

A business center and meeting rooms are available. A rooftop terrace, spa services, and a library are also featured at the business-friendly The Hacienda at Krystal Grand Puerto Vallarta. For a fee, parking is available.

This 4-star Puerto Vallarta hotel is smoke free.

  • 192 guestrooms or units
  • 7 dining venues
  • 4 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • Terrace on the roof
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • ATM
  • Elevator
  • No smoking on site
  • Bar by the pool
The Hacienda at Krystal Grand Puerto Vallarta offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Wired Internet (MXN 190.00 per day)
  • Available in some public areas: WiFi (MXN 190.00 per day)

Parking and transportation

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 7 restaurants and 2 coffee shops
  • 4 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Bedroom

  • Air conditioning
  • Ceiling fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 13 are not allowed at this adults-only property. All guests 13 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 13 years old aren't allowed.

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 318 out of 802 reviews" "
Rating 8 - Good. 223 out of 802 reviews" "
Rating 6 - Okay. 126 out of 802 reviews" "
Rating 4 - Poor. 72 out of 802 reviews" "
Rating 2 - Terrible. 63 out of 802 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Richard

Liked: Cleanliness
I doubt that I would stay again or recommend anyone to stay here in the future. Just a bad experience this time.
Stayed 10 nights in Nov 2024

8/10 Good

Stacy Christina Lopez, Newton

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was amazing and so was the pool and gardens. Loved the coffee shop.
Stayed 5 nights in Sep 2024

10/10 Excellent

Marlene, Santa Fe springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

8/10 Good

Cole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

6/10 Okay

Barry

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms are beautiful although the air conditioner in our room was broken and staff never responded to calls to repair it. The property itself is beautiful. Unfortunately the place is priced for the 18-20 something market so there is more of a young party atmosphere with many folks drunk and wearing their shirts and clothes in the pool. I’m not one for swimming in a wash basin. It is not your typical all inclusive in the sense that the restaurants close early and for some reason, check-in is at 4 pm and reservations for the a la carte restaurants close at 3 pm. So if you are staying for one night you are forced to eat in the buffet which have very limited options. There is a sushi restaurant open round the clock and the sushi there was actually decent although we found ourselves surrounded by drunk kids which was not the ideal atmosphere. The resort was not bad but it just was not geared to our mid 30 age bracket and the food quality and choices are significantly less than other area resorts with the same ratings.
Stayed 1 night in Jul 2024

4/10 Poor

Liz Fernanda

Disliked: Staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Diedre Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much. Our swimout pool and Hacienda suite were kept well stoked and cleaned. Staff bussled around replacing drinks and cleaning tables. We were continually offered refills and checked on. The Omlete station at El Buffet was amazing and the steakhouse sinner was out favorite. We had an amazing time. Some staff found out it was our anniversary and we had champagne, and special desserts prepared for us at dinner and again later at the bar. The staff was fun and respectful. The AC and bottled water in the rooms were very refreshing. We would absolutely go back. Salud to Carlos, Wencesloa, and Brandon for making our trip extra special!
Stayed 4 nights in Jul 2024

8/10 Good

Claudia

Stayed 3 nights in Jul 2024

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more dinning options and maybe a small portion menu for dinner , due to people who have diabetes or any weight loss procedures. Also fresh fish on the menu would be excellent versus farm raised tilapia fish . Due to being next to the ocean. Needs to have an ice maker / bucket for guests use .
Stayed 2 nights in Jul 2024

2/10 Terrible

Sahar

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience! No AC in the room! Pool was terrible! Bugs in the room! Food was terrible! Very dirty room! Buffet was dirty! Restaurants are low level! They were all full!
Stayed 1 night in Jul 2024

6/10 Okay

Silvia

Liked: Staff & service
Stayed 3 nights in Jun 2024

6/10 Okay

Nathalia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property is very pretty and the rooms are very nice however that’s all the good I could say, the food is very mediocre only breakfast was good. The concierge staff is weird, staff at breakfast and around the pool were the best. The worst were the mosquitoes I’ve never been to a resort with so many mosquitoes, my partner got bit at least 25 times. Do note; there are raccoons at night.
Stayed 3 nights in Jun 2024

6/10 Okay

Kevin

Stayed 3 nights in Jun 2024

10/10 Excellent

Manuel A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor and staff were amazing the downside was the pool times closing early. Some of the food buffet was not it. But overall a great vacation
Stayed 4 nights in May 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing experience
It was amazing. Everyone was so nice and the food was amazing. Will definitely come back to this hotel.
Stayed 4 nights in Feb 2024

6/10 Okay

Hallie

Travelled with group
Liked: Staff & service
It says on here there are 7 restaurants BUT The restaurants were not open everyday making it very difficult to find food on the property. We had to wait over an hour for dinner bc it was the only thing open besides the mediocre buffet. I would not recommend this resort if you are looking for a large variety of good food and drinks.
Stayed 3 nights in May 2024

4/10 Poor

David

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Sewer
Service sucked. Most staff not friendly Bathroom smelled like a sewer. Needs new toilet.
Stayed 5 nights in May 2024

6/10 Okay

Jose, Port Chester

Liked: Cleanliness
Stayed 3 nights in May 2024

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negatives i have for the property is that our bed was way too hard for my tastes. And that breakfest buffet on the adult only side was not open so we had to deal with kids first thing inbthe morning. Other then those two the resort was phenomenal.
Stayed 3 nights in May 2024

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff here was fantastic however they say adults only side, which I paid for, and they allow kids to come from the other side of the property and eat, and there were crying kids when I was at the bar, which I paid for adult only if it’s adult, only they should not allow the kids from the other side of the property to come over that side and every day there were kids there Room with its own pool, but the light did not work. I had a bathtub and the hot water did not work and when I complained to the hotel, they did not adjust my rate or compensate me in anyway.
Stayed 3 nights in May 2024

10/10 Excellent

Roberto

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hacienda was so nice and updated, staff was incredible! Every time we come back to our room , it was freshly cleaned. Wish there was more of a nightlife but overall, our experience was amazing. It was a bonus as well that we had access to its sister resort that has a connecting bridge ! Overall very satisfied.
Stayed 4 nights in Mar 2024

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Hrrjdjdj
Stayed 4 nights in Aug 2023

8/10 Good

Clare

Travelled with partner
Liked: Cleanliness, staff & service
Really clean property, really friendly and attentive and staff. Sales staff (for Krystal Rewards) were REALLY pushy, which was annoying. Perhaps it's because we went towards the end of busy season/beginning of the off season, but there were 2 of 7 nights that all property restaurants were closed, many nights only one restaurant was open. We were able to enjoy the great breakfast buffet on the Hacienda side only once before it was closed for the duration of our stay. On 2 occasions, we weren't given any options other than eating on the beach one night and eating in a banquet room setting on another. Also, because of the reduced restaurant availability and difficulties actually getting a table at a reasonable hour, we were only able to experience 1 of several restaurants on the property. Overall the food was really good though (except for the beach day, where it was not good at all). When you pay to stay in an adults only resort, but are forced to eat with families and young children, you should no longer be paying a premium for the private, adults only experience.
Stayed 7 nights in Apr 2024