All staff I encountered were friendly, accommodating, and helpful although they couldn't necessarily correct the problem. The facility needs maintenance. Lights in pool area burned out, hot tub jets not working, temp of hot tub lukewarm. In the room, no plugs in either tub or sink,only lukewarm water here, too, TV hard to find channels: staff referred me to channel 10 but it won't advance through all the channels. If you plug in clock or phones in the lamp controlled by the door switch, everything turns off. Lots of half pillows, bed had a "devet" in the middle so you rolled towards that. The door needed to be pulled to tightly close it. I noticed the exercise room door didn't close tightly unless pulled shut. Breakfast was ok, a typical continental breakfast.