8/10 Good
Verified traveller
Travelled with group
15 Oct 2024
Liked: Staff & service, property conditions & facilities, room comfort
Customer
First, I want to say that Ameristar employees are always so nice. I called earlier in the morning before my arrival to see about early check-in. Apparently, I was told incorrectly about early check-in over the weekend when I spoke to a different employee. So, when I called the morning of my arrival about a room, they said they always charge $60 for early check-in. Due to the miscommunication over the weekend, they waived the fee as a courtesy. Thank you to the front desk lady as that was so much appreciated! Unfortunately, this is the dirtiest room I've ever had at Ameristar. There was a big sticky spot on the desk in the sitting area. Both beds were not changed in the room. The one bed had a huge wet discolored stain. The other bed had dirt or sometime in it. However, Landon at the front desk was sooooo nice. He gave me a food credit for the hotel restaurants due to the inconvenience. The housekeeping gentleman was sooooo nice and thorough as well when he came to change the beds. He always checked with me to make sure the sheets, comforter, pillow cases were clean enough and that the beds lookee good. The last thing is the pool was closed. It's never been closed this early in the season before. They usually have the indoor portion open and I've been here a few times during October, so, this is definitely new. On a positive note, I appreciate Ameristar and their employees for always making my stay enjoyable.
Verified traveller
Stayed 1 night in Oct 2024