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Candlewood Suites - Syracuse Airport by IHG

2.5 star property
North Syracuse guestrooms with kitchenettes

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Photo gallery for Candlewood Suites - Syracuse Airport by IHG

Exterior
Exterior
Interior
Room amenity
Property amenity

Reviews

6.4 out of 10

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
5414 South Bay Road Town of Salina, North Syracuse, NY, 13212
  • Destiny USA
    ‪6 min drive‬
  • NBT Bank Stadium
    ‪7 min drive‬
  • New York State Fairgrounds
    ‪12 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪4 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (1 Queen Bed)

Suite, 1 Bedroom (1 Queen Bed)

Suite, 1 Bedroom (1 Queen Bed)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite

  • Sleeps 2
  • 1 Queen Bed

About the area

North Syracuse

Near boardwalk/promenade, shopping .Within 3 miles (5 km) of this North Syracuse hotel, you'll find North Medical Family Practice and AMF Syracuse Lanes. Hopkins Road County Park and The Fun Junction are also within 3 miles (5 km).

What's nearby

  • Destiny USA - 6 min drive - 6.9 km
  • NBT Bank Stadium - 7 min drive - 6.5 km
  • JMA Wireless Dome - 11 min drive - 11.5 km
  • New York State Fairgrounds - 12 min drive - 12.0 km
  • St. Joseph’s Health Amphitheater at Lakeview - 14 min drive - 13.1 km

Getting around

  • Syracuse Regional Transportation Center - 10 min drive
  • Hancock Intl. Airport (SYR) - 4 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Taco Bell - ‬3 min walk
  • ‪Applebee's Grill + Bar - ‬14 min walk
  • ‪Plank Road Ice Cream - ‬2 min drive
  • ‪Zebb's Deluxe Grill & Bar - ‬20 min walk

About this property

Candlewood Suites - Syracuse Airport by IHG

North Syracuse guestrooms with kitchenettes
There's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A roundtrip airport shuttle is free (available on request). A 24-hour fitness center, a library, and barbecue grills are also featured at the business-friendly Candlewood Suites - Syracuse Airport by IHG. Free self parking is available.

Smoking is allowed in designated areas at this North Syracuse hotel.

  • 1 building
  • 115 guestrooms or units
  • 4 levels
  • Built in 2004
  • Deli
  • Ski equipment storage
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Library
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
Candlewood Suites - Syracuse Airport by IHG offers 115 air-conditioned accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

Languages

English

Similar properties

Exterior

Quality Inn & Suites East Syracuse - Carrier Circle

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free WiFi
3.2 out of 5, 576 reviews
The price is CA $82
CA $96 total
includes taxes & fees
May 22 - May 23
Quality Inn & Suites East Syracuse - Carrier Circle

Property amenities

Family friendly

  • DVD player
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle at scheduled times, on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Ski storage
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Restaurant dining guides
  • Stovetop

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in each accommodation. The property is professionally cleaned.

We should mention

  • Up to 2 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Hotel Syracuse Airport
Candlewood Suites Syracuse Airport
Candlewood Syracuse Airport
Candlewood Suites Syracuse Airport Aparthotel
Candlewood Suites Syracuse

Candlewood Suites - Syracuse Airport by IHG Reviews

Reviews

6.4
Rating 10 - Excellent. 271 out of 1005 reviews
Rating 8 - Good. 222 out of 1005 reviews
Rating 6 - Okay. 134 out of 1005 reviews
Rating 4 - Poor. 150 out of 1005 reviews
Rating 2 - Terrible. 228 out of 1005 reviews

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Good
Stayed 1 night in Feb 2025

10/10 Excellent

Leroy

Stayed 7 nights in Jan 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Kelly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Never stayed wouldn’t let us check in asking for refund there system was down
Stayed 1 night in Feb 2025

4/10 Poor

Katy

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service

It’s turning around

The room was great! New bed, comfy sheets huge bathroom! The room was on huge discount compared to the neighbor hotels, so I read the reviews. It seems like the previous management let it go. But new management is “trying” to turn it around. Upgrades and paint and new details. But it takes time and I understand that. When I got there, the lobby was full of people checking out, at 9pm.. luggage all over and everyone watching TV like I walked in to someone living room unannounced. They checked out but didn’t actually leave the hotel. They were all still there at midnight when I went to bed. The key cards I got didn’t work the first 4 times. I stay at a lot of hotels so I have learned to go to the room first to make sure the keys work before you fill your arms with luggage. Thank goodness I did, it was a long 4 walks to try the cards. The desk guy only had a pile of used old cards he just kept trying them till one worked. Staff really was trying their best and friendly. Other than the lobby and keys it was a great stay, clean quiet and comfy. Even the lobby and keys are not a deal breaker for me with a 50.00 room.
Stayed 1 night in Jan 2025

8/10 Good

Jill

Liked: Cleanliness, staff & service
.
Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Price point is right and close to the airport.
Stayed 1 night in Jan 2025

6/10 Okay

Corrie

Stayed 1 night in Jan 2025

8/10 Good

RANDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

4/10 Poor

Aileen

Travelled with group
Room was in ill repair, holes in the walls, very little hot water to shower. Bed was comfortable.
Stayed 1 night in Jan 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick stay

Quick stay overnight the rooms are older but clean & it being a suite with kitchen & couch & recliner was nice
Stayed 1 night in Jan 2025

10/10 Excellent

Ruth

Stayed 1 night in Jan 2025

8/10 Good

La Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

Susan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Gross

The toilet was broken, the room was dirty, outdated, broken down and gross. This property is ruining your brand. There was garbage on the floor in the hall. The shower curtain was messed up, furniture beat up, closet door frame damaged, etc. it’s like staying at a fraternity house the night after a party.
Stayed 1 night in Jan 2025

2/10 Terrible

Kimberly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the front desk worker was amazing. The room was not clean at all, floor dirty, someones earring was on the floor, silverware had dried food on it, bathroom unswept, leftover food in the fridge. When we brought the issues to the manager Heather Brockways attention she told us the housekeeping supervisor is who "cleaned" the room and implied we were lying. While speaking to her she continued to give us attitude about the issues. When we asked for a number to speak to someone about the issues she told us they didnt have one.
Stayed 1 night in Jan 2025

8/10 Good

Jake

Stayed 1 night in Dec 2024

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Derek

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel needs a facelift. There are spots ok hole filler with no paint over it. Details just aren’t payed attention to.
Stayed 1 night in Nov 2024

2/10 Terrible

Taiowa

Disliked: Cleanliness, staff & service, property conditions & facilities
I honestly don’t feel I could properly describe our shock when we walked in to this hotel. It seemed surreal, I am not sure how someone can operate a hotel and it be that dirty. Our towels had hair on them. there was a red liquid on the carpet and splattered on the doors. The bathroom had sticky substances on it and there was a really terrible smell. If we did not have such an early flight, I would’ve changed hotels, but we just did not have the energy I can’t believe what I saw.
Stayed 1 night in Jan 2025

8/10 Good

Lena

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 7 nights in Dec 2024

10/10 Excellent

Jake

Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Unpleasant experience

Didnt feel welcome when arrived. Arrived late and had issues with key getting into room. When getting ready in morning, kitchen utensils consisted of 1 metal fork and on plastic, 2 spoons, i steak knife that the gandle was broken off. No HOT water at all (kitchen or bathroom). Warmed up water in mictowave to use in sink to wash up before leaving. Very disappointed.
Stayed 1 night in Dec 2024

8/10 Good

Debra

Stayed 1 night in Dec 2024