Book a hotel near University of Hawaii at Hilo Botanical Gardens, Hilo

"When i checked in the girl said your room is right around corner and pointed. When i went right around the corner there was a staircase leading to the 2nd floor. We are in our mid/ late 60s we had 2 bags that weighed close to 50 pounds. We looked around for elevator which was across lobby in opposite direction. Got on elevator but elevators dont go to 2nd floor. I went back to the girl at desk and asked how im supposed to get luggage up the stairs and she said you can carry them. Then she said we have a bell boy that can take them. She made a comment to the other girl that i can walk up stairs. Yes i can walk up stairs but not with 50 pound luggage plus a carry on!!! All she had to say when i was checking in, was room is up the stairs with no elevator access. Will you need help with my bags. Either she was new or having a bad day but she made our arrival very upsetting. Everything else was absolutely wonderful. We had a ocean view room which was amazing. "

"We enjoyed our stay and we are already planning our trip to come back. Even with ongoing renovations the staff was amazing. Our room’s air conditioner was not working and we traveled with a baby. Grace was amazing and quickly moved us to a room with a balcony so that we keep the room at a favorable temp for our child. We loved it!! Thank you to all the friendly staff! "

"Friendly staff. Cute rooms. Supports wildlife."

"It was a great place to stay while vacationing for the first time in Hawaii. Although we were only really there to sleep, it was comfortable and quiet for relaxing. Plenty of space and clean. I would definitely stay there again if and when I come back to Hawaii. "

"Excellent customer service. "

"We opted to stay in Hilo rather than the other side of the island where there are many resorts and more traffic. We had breakfast at the VRBO and then did fun day trips all over the island. The VRBO was clean, quiet and comfortable. We appreciated the reserved parking spot and option to do laundry. Shopping at Safeway and Walmart was convenient. We also really enjoyed the Hilo farmer's market."