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Castle Hilo Hawaiian Hotel

3.5 star property
3.5-star golf hotel near Port of Hilo

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Photo gallery for Castle Hilo Hawaiian Hotel

Exterior
Lanai
Suite, 1 Bedroom, Ocean View | Living area
Aerial view
Sports facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Pool
  • Housekeeping

Explore the area

Map
71 Banyan Dr, Hilo, HI, 96720
  • Coconut Island Park
    ‪7 min walk‬
  • University of Hawaii at Hilo
    ‪5 min drive‬
  • Port of Hilo
    ‪6 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, Garden View

Room, Garden View

Room, Garden View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Lanai

Suite, 1 Bedroom, Ocean View

  • 69 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View

  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Oceanfront

View from room

Premium Room, Oceanfront

  • 35 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Room, Oceanfront

Lanai

Room, Oceanfront

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Superior Room, Garden View

Superior Room, Garden View

Superior Room, Garden View

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the area

Hilo

Oceanside stay.A stay at this Keaukaha hotel places you steps from Naniloa Country Club and within a 5-minute walk of Hamakua Heritage Corridor. Liliuokalani Park and Gardens and Coconut Island Park are also within half a mile (1 km).

What's nearby

  • Liliuokalani Park and Gardens - 6 min walk - 0.6 km
  • Coconut Island Park - 7 min walk - 0.6 km
  • University of Hawaii at Hilo - 5 min drive - 4.3 km
  • Port of Hilo - 6 min drive - 3.4 km
  • Carlsmith Beach Park - 8 min drive - 4.8 km

Getting around

  • Hilo Intl. Airport (ITO) - 7 min drive

Restaurants

  • ‪Ken's House Of Pancakes - ‬12 min walk
  • ‪Don's Grill - ‬2 min drive
  • ‪Hawaiian Style Cafe Hilo - ‬3 min drive
  • ‪Ocean Front Kitchen - ‬19 min walk
  • ‪Waioli Lounge - ‬1 min walk

About this property

Castle Hilo Hawaiian Hotel

3.5-star golf hotel near Port of Hilo
Castle Hilo Hawaiian Hotel offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business center and a meeting room. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Castle Hilo Hawaiian Hotel. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Hilo hotel.

  • 286 guestrooms or units
  • 8 levels
  • Charging station for electric cars
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Castle Hilo Hawaiian Hotel offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English

Similar properties

Outdoor pool, open 8:00 AM to 10:00 PM, cabanas (surcharge)

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very good, 1,236 reviews
The price is CA $239
CA $347 total
includes taxes & fees
May 4 - May 5
Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Accessibility

  • Elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is GE-189-318-3488-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property uses solar energy, plus a grey water recycling system.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Castle Hilo Hawaiian Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 565 out of 1219 reviews
Rating 8 - Good. 370 out of 1219 reviews
Rating 6 - Okay. 170 out of 1219 reviews
Rating 4 - Poor. 65 out of 1219 reviews
Rating 2 - Terrible. 49 out of 1219 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Mark, Sunnyvale

Liked: Cleanliness, staff & service, property conditions & facilities
Nice older property on the water and opposite a park. Very convenient for Volcano Park. Only issue was the mattress was very soft and uncomfortable and should be replaced.

6/10 Okay

Mark, Grapevine

Stayed 3 nights in Jan 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like that the door wasn't all the way to the floor so it let in the noise from the hallway. The breakfast packages weren't environmentally friendly. Should of use bio-gradable paper plates and only use plastic containers on request.
Stayed 3 nights in Dec 2024

2/10 Terrible

Elaine

Stayed 1 night in Jan 2025

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a nice location that is very convenient.
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Stayed 1 night in Dec 2024

2/10 Terrible

Yuren

Stayed 2 nights in Dec 2024

10/10 Excellent

Hidekazu

Stayed 2 nights in Dec 2024

2/10 Terrible

xiaojun

Disliked: Cleanliness, staff & service, property conditions & facilities
not good experience
Stayed 1 night in Dec 2024

8/10 Good

Bettina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to reach and nice starting point for most of the sightseeing spots
Stayed 3 nights in Dec 2024

8/10 Good

Hasin

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

10/10 Excellent

Michelle

Stayed 1 night in Dec 2024

4/10 Poor

Susmit

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service
This is an old hotel in good location. There are moulds in the washroom. Poor drainage and bath tub faucet did not work. Only water dispenser at the lobby often ran out of water. Free breakfast is a sham. I waited for 60 min for a few small croissants, no butter or jam. Coffee was delayed forever. Nothing was ever refilled. The view was amazing, the elevators worked, enough parking though. The Kitchen and cafeteria staff very rude and short staffed. For simple service requests it was either turned down or made to wait for a long time. Hilo has shortage of hotels, hence they can continue to operate like this.
Stayed 4 nights in Dec 2024

2/10 Terrible

Brandon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trash for the price
Hotel common areas were all dirty, homeless people loitering outside by the streets, wild cats everywhere. And one night an alarm was set off causing a total evacuation for nothing, no compensation was offered or received, restaurant and bar have no where near the capacity of its guests. Beds were way too soft have back pain all week. There was one bartender that worked hard was friendly and did her job well, non of the other staff even said hi or by let alone look at you while walking by.
Stayed 7 nights in Dec 2024

10/10 Excellent

Olga

Stayed 2 nights in Dec 2024

10/10 Excellent

Zhongxu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Na

In the first night at hotel, we're waken by alarm around 1pm. Run down to the lobby. It turned out it was false alarm. However, no announce was made to the hotel guest. Only if you went to front desk and ask, staff would tell you it's false alarm. No apologies received from hotel by far. After that, security staff couldn't get elevator back to work. My parent who is handicapped has to work the stairs up. No daily housekeeping. Not even dumping the trash or refill supplies. Ice machine is not located at every floor. Breakfast sucks. The worst ever.
Stayed 2 nights in Dec 2024

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location beautifully views of Hilo bay
Stayed 2 nights in Dec 2024

6/10 Okay

George

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Good location and view of bay. Complementary breakfast is simple but okay. Option to buy breakfast at onsite restaurant. Room was old (as of December 2024). Lots of small bugs around sink area. Towels rough. Staff friendly. Temper your expectations based on the cost.
Stayed 2 nights in Dec 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
it was great
Stayed 4 nights in Dec 2024

10/10 Excellent

Solomon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Robert Christopher, Waco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a enjoyable experience.
Stayed 4 nights in Dec 2024

10/10 Excellent

James, Pahoa

Stayed 2 nights in Dec 2024

6/10 Okay

Atish, San Antonio

Travelled with family
Disliked: Amenities
The property location is good; however, it looks old. Interiors probably need a makeover. Complimentary breakfast was limited to croissant, banana bread, coffee and juice. We stayed 3 days and housekeeping never showed up. The toiletry provided was in small tubes, like samples and won't last more that one wash. For $300 per night, it's is not worth the stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

BO YOUNG

Stayed 7 nights in Dec 2024