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Burrstone Inn, Ascend Hotel Collection

3.0 star property
Enjoy free weekday breakfast at this New Hartford hotel

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Burrstone Inn, Ascend Hotel Collection

Dinner served
Standard Room, 1 King Bed, Non Smoking
Lobby
Lobby
Premium bedding, in-room safe, desk, blackout drapes

Reviews

8.4 out of 10

Very good

Popular amenities

  • Room service
  • Bar
  • Gym

Explore the area

Map
1777 Burrstone Rd, New Hartford, NY, 13413
  • Utica College
    8 min walk
  • Mohawk Valley Health System - Marketing & Communications
    3 min drive
  • Oneida County Historical Society
    3 min drive
  • Utica, NY (UCA-Oneida County)
    15 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Exterior

Hampton Inn and Suites New Hartford/Utica

Pool
Breakfast included
Pet-friendly
Parking included
4.6 out of 5, Wonderful, (908)
The price is CA $203
per night
CA $231 total
includes taxes & fees
14 Jan - 15 Jan
Hampton Inn and Suites New Hartford/Utica

About the area

New Hartford

In New Hartford .You'll be within half a mile (1 km) of Utica College and 2 miles (3 km) of Charles A Gaetano Stadium with a stay here. New Hartford Recreation Center and Mohawk Valley Health System - Marketing & Communications are also within 2 miles (3 km).

What's nearby

  • Utica College - 8 min walk
  • Saranac Brewery - 5 min drive
  • Stanley Theater - 5 min drive
  • Utica Memorial Auditorium - 6 min drive
  • Mohawk Valley Community College - 8 min drive

Getting around

  • Utica Station - 6 min drive
  • Hancock Intl. Airport (SYR) - 57 min drive

Restaurants

  • ‪Subway - ‬4 min drive
  • ‪Panera Bread - ‬3 min drive
  • ‪Chipotle Mexican Grill - ‬3 min drive
  • ‪Pizza Boys - ‬14 min walk
  • ‪Applebee's Grill + Bar - ‬3 min drive

About this property

Burrstone Inn, Ascend Hotel Collection

Enjoy free weekday breakfast at this New Hartford hotel
Burrstone Inn, Ascend Hotel Collection offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 3792 square feet (341 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Burrstone Inn, Ascend Hotel Collection. You'll have access to the outdoor pool at a partner property. Free self parking is available.

This New Hartford hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 2 levels
  • Meeting rooms
  • 3792 sq ft of conference space
  • 341 sq m of conference space
  • Built in 1990
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Burrstone Inn, Ascend Hotel Collection offers 100 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Family friendly

  • Access to nearby outdoor pool
  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Pool toys
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available weekdays 6:00 AM–9:00 AM
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Access to nearby outdoor pool
  • Billiards/pool table
  • Fitness center
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Grab bar in shower
  • Hand-held showerhead
  • Roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night, plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Holiday Inn Utica
Holiday Inn Utica Hotel
Holiday Inn Utica Hotel New Hartford
Holiday Inn Utica New Hartford
Utica Holiday Inn
New Hartford Holiday Inn
Holiday Inn New Hartford Hotel New Hartford
Holiday Inn Utica
Burrstone Inn, Ascend Hotel Collection Hotel
Burrstone Inn, Ascend Hotel Collection New Hartford
Burrstone Inn, Ascend Hotel Collection Hotel New Hartford

Burrstone Inn, Ascend Hotel Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 466 out of 1001 reviews" "
Rating 8 - Good. 318 out of 1001 reviews" "
Rating 6 - Okay. 125 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed in this hotel 4 months ago and it was fine. Not so much this time. First, we chose it because of the attached restaurant. Nice to be able to have dinner and a drink and not need to drive. However, the restaurant is no longer open on Sundays so we went out for food and brought it back to eat in the room while watching a football game. The food needed to be warmed, but the microwave was unplugged and the cord was behind the large console holding the refrigerator and microwave and could not be reached. Upon further investigation, there was just one outlet to handle all the appliances and a light-duty extension cord had been utilized. Even if the cord for the microwave could have been reached, there was no available outlet without unplugging something else. (photo attached - any electricians want to weigh in on whether their electrical set up is safe and meeting code?) We ate our food cold. The next morning, in the shower, the shampoo bottle mounted on the wall was empty. Not a big deal, but that should have been checked after the last guest. Now that I think about it, perhaps my 3-star rating was rather generous.
This is the wire arrangement intended to handle a microwave, refrigerator, coffee maker, and desk lamp. Looks unsafe to me.
Stayed 1 night in Sep 2024

6/10 Okay

Jennifer

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Sep 2024

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This location was convenient for my purpose and was comfortable as I stayed here once before
Stayed 2 nights in Sep 2024

2/10 Terrible

Antonio

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was nonexistent. Felt like they didn't even acknowledge I was there. An imaginary bed would've been more comfortable.
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Tracy, New Port Richey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet stay
Stayed 3 nights in Sep 2024

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some areas are starting to look a little worn. Could use some updating or replacement.
Stayed 1 night in Sep 2024

10/10 Excellent

David

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pub-style restaurant, great hamburgers. It was karaoke night in a college town, so festive atmosphere Friday night.
Stayed 1 night in Sep 2024

8/10 Good

Robert

Stayed 1 night in May 2024

4/10 Poor

Kimberly

Disliked: Cleanliness, property conditions & facilities
I checked into hotel and headed down to the restaurant for dinner. Food and atmosphere was great. Got back to room and noticed mold and moisture around an outlet. I called the front desk and they came up to look at it. Everything on the wall (tv, fridge, microwave ect.) was plugged into this outlet with a power strip. I was moved to another room which was a slight inconvenience but ok. Took a shower the next morning and there was very little pressure due to half of the water still coming out of the spigot. Tub also did not drain well. I stopped at the front desk at check out to ask them to have the manager call me about the issues and never received a call. The staff that was working was very nice and apologetic.
Stayed 1 night in Aug 2024

10/10 Excellent

Edward

Stayed 1 night in Aug 2024

8/10 Good

Tricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a good stay. The staff was helpful and present. The hotel is in a business park so not a ton of close food options, however there is an on-site restaurant/bar (which is closed on Sundays). The rooms could use a few more accessible usb/outlets. In room TV options limited due to DirecTV/Disney dispute, perhaps change providers. Also, I had messaged the hotel prior to our stay through Expedia about a special request (my husband’s birthday was the day we checked in) and I did not receive any response/communication back from them. These are just noticed suggestions. As stated we did enjoy our stay overall.
Stayed 3 nights in Sep 2024

10/10 Excellent

Katherine

Stayed 5 nights in Aug 2024

8/10 Good

Lynne

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met our needs for our stay. Friendly staff. Good breakfast.
Stayed 2 nights in Sep 2024

10/10 Excellent

Tae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar
Stayed 1 night in Sep 2024

10/10 Excellent

Jinghan

Stayed 1 night in Aug 2024

10/10 Excellent

Charles Hutchinson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

joanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean easy check in ok foof and free breakfast
Stayed 1 night in Aug 2024

8/10 Good

ZARAH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. I stayed 3 days, 2 nights. It was a weekend. Nice pool area. Clean room. There was a random wet spot in the middle of the room on the carpet. Couldn’t figure out where it was coming from. It did dry up eventually though. Also the phone was not working for some reason. So I could not call down using the room phone to front desk, I had to use my own personal cell phone.
Stayed 2 nights in Aug 2024

2/10 Terrible

Daniel

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The waffle maker. The pool was filthy and the restaurant was not in full service with no wait staff and only a bartender. After waiting 25 minutes we were told "I am all alone so I do not know when I will get to you,"
Stayed 3 nights in Aug 2024

8/10 Good

Glen

Business traveller
Good overall Value and Location.
This was a nice location. Definitely a nice change from the corporate chain type hotel. The Pub/Bar was good! with Kareoke and $.50 wings ( which were dry and obviously prepared well in advance, but hey what do expect for $.50!) Otherwise a good value! I drive a Tractor trailer so accessibility is key for me. I did have to run over a few curbs to get around the building to park but nothing crazy. There were other truckers there so this seems to be a good choice for my industry. Will keep this in mind for future trips in the area.
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Not the best this time around
This time around was not the best. My Keurig machine is broken. There was a huge spider in the bathroom. There’s hair from previous people in the bathtub. Didn’t seem very clean this time around and the floor is completely wet so it was damp the whole time and my socks were wet.
Stayed 1 night in Aug 2024

10/10 Excellent

Tae

Liked: Cleanliness, amenities
Great staff
Stayed 2 nights in Aug 2024