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TownePlace Suites by Marriott New Hartford

3.0 star property
3-star guestrooms with kitchens

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Photo gallery for TownePlace Suites by Marriott New Hartford

Bar (on property)
Exterior
Suite, 2 Bedrooms | Living area
Studio, 1 King Bed with Sofa bed
Suite, 2 Bedrooms

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • 24/7 front desk
  • Pet-friendly
  • Laundry

Explore the area

Map
4760 Middle Settlement Road, New Hartford, NY, 13492
  • Utica College
    ‪6 min drive‬
  • Saranac Brewery
    ‪8 min drive‬
  • Stanley Theater
    ‪8 min drive‬
  • Rome, NY (RME-Griffiss Intl.)
    ‪19 min drive‬

Room options

View all photos for Studio, 2 Queen Beds

Studio, 2 Queen Beds | Living area

Studio, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area

Suite, 1 Bedroom

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Living area

Suite, 2 Bedrooms

  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed

Studio, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

About the area

New Hartford

In shopping district.You'll find Sangertown Square and New Hartford Recreation Center within 3 miles (5 km) of this hotel. Also, Utica College is within 3 miles (5 km) and Sherrill Brook Dog Run is within 6 miles (10 km).

What's nearby

  • Utica College - 6 min drive - 5.1 km
  • Saranac Brewery - 8 min drive - 9.5 km
  • Stanley Theater - 8 min drive - 9.6 km
  • Utica Zoo - 9 min drive - 9.6 km
  • Mohawk Valley Community College - 11 min drive - 11.1 km

Getting around

  • Utica Station - 12 min drive
  • Rome, NY (RME-Griffiss Intl.) - 19 min drive

Restaurants

  • ‪Subway - ‬4 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Texas Roadhouse - ‬3 min drive
  • ‪Panera Bread - ‬3 min drive
  • ‪Chipotle Mexican Grill - ‬3 min drive

About this property

TownePlace Suites by Marriott New Hartford

3-star guestrooms with kitchens
TownePlace Suites by Marriott New Hartford offers its guests an indoor pool and a 24-hour fitness center. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available. A terrace, barbecue grills, and gift shops/newsstands are also featured at the business-friendly TownePlace Suites by Marriott New Hartford. Free self parking is available.

This 3-star New Hartford hotel is smoke free.

  • 95 guestrooms or units
  • Continental breakfast (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • 1 conference room
TownePlace Suites by Marriott New Hartford offers 95 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Smart televisions come with premium cable channels and Netflix. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

This New Hartford hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

Arabic, Belarusian, Bosnian, Polish

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Property amenities

Family friendly

  • In-room crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast

Things to do

  • 24-hour gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (41 inch wide door)
  • Grab bar in shower (33 inches high)
  • Handrails in stairways (35 inches high)
  • Height-adjustable showerhead
  • Low-height counter and sink (36 inches high)
  • Low-height desk (36 inches high)
  • Low-height door lock
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (41 inches high)
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Entertainment

  • Netflix
  • Smart TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from November 11 2024 to March 31 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Elevator
  • Front desk
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 125.00 per pet, per stay
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 125.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TownePlace Suites Marriott New Hartford Hotel
TownePlace Suites Marriott New Hartford
Towne Suites riott Hartford
TownePlace Suites by Marriott New Hartford Hotel
TownePlace Suites by Marriott New Hartford New Hartford
TownePlace Suites by Marriott New Hartford Hotel New Hartford

TownePlace Suites by Marriott New Hartford Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 284 out of 453 reviews
Rating 8 - Good. 123 out of 453 reviews
Rating 6 - Okay. 24 out of 453 reviews
Rating 4 - Poor. 8 out of 453 reviews
Rating 2 - Terrible. 14 out of 453 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Queena

Travelled with family and small children
Disliked: Amenities
I called the hotel to see if I can bring my children to go to the pool I was told that it was fine when I arrived I was told the pool was open and by the time I went to my room to change came back down I was told the pool was now closed due to an isssue I then waited till morning to talk to the manager Courtney and I asked her why did she tell me the pool was open when it wasn’t she proceed to say well my employee told me you had children with you who was not on the room… which was never stated that I couldn’t have children with me and she put $150 hold on bank card and told me it was only suppose to be $20 hold so I believe this was all discrimination and made it a horrible stay for me and my children
Stayed 1 night in Dec 2024

6/10 Okay

Shannon

Travelled with family
Disliked: Staff & service
Random charges on my card. Scam
This place charged my card extra. Stayed there for one night. A few days after my stay I get a charge for $30 to $40. Never broke or stained anything. Got in the hotel late, fell asleep, woke up and left. We didn’t even use the shower!! Rip off will never ever go back.
Stayed 1 night in Oct 2024

10/10 Excellent

JENNIFER

Stayed 1 night in Nov 2024

8/10 Good

Caitlin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This property was clean, comfortable and convenient.
Stayed 3 nights in Nov 2024

8/10 Good

Clay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good excepting the overhead light in the desk that refuses to turn on consistently.
Stayed 5 nights in Nov 2024

6/10 Okay

Leslie

Stayed 2 nights in Oct 2024

10/10 Excellent

KRISTEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First time here seems nice so far.
Stayed 1 night in Oct 2024

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2024

6/10 Okay

Deana

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Rooms and bathrooms were clean. The free breakfast was very poor quality with few options and the food service and eating areas were filthy. The staff was very curt with everyone I heard them speaking to. The linens and pillows were not comfortable but the mattress was fine. For what they charged it felt like we didn’t get enough of a value.
Stayed 2 nights in Sep 2024

10/10 Excellent

gary

Travelled with family
Liked: Property conditions & facilities
We would stay there again
Stayed 1 night in Sep 2024

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient would stay again.
Stayed 1 night in Sep 2024

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Easy from start to finish!
Stayed 1 night in Aug 2024

6/10 Okay

Valerie

Travelled with family
Liked: Cleanliness, amenities
Laundry room flooded while I was doing laundry. Sofa bed in first room was uncomfortable on the first night so I asked for another room. The room charge was charge extra and they couldn’t fix it
Stayed 6 nights in Aug 2024

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first stay here this month was great...the second one was not quite....the room was good,clean and spacious. Our problem was that our keys deactivated every day which was a huge hassle. One of the days the desk clerk said it was because our stay ended..not true (it was 2 days before checkout) other than that, it was fine.
Stayed 5 nights in Aug 2024

2/10 Terrible

George

Stayed 1 night in Aug 2024

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easily accessible to venues in the area.
Stayed 3 nights in Aug 2024

10/10 Excellent

Victorial

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice out of the way surprise !
Found this last minute gem and was pleasantly surprised. Nice reception and room. We enjoyed the perfect temperature indoor pool and comfortable furniture. Breakfast was different than what you usually see but good. Not right near the highway but worth the trip. Will stay again on one of our trips from Ohio to family in Maine.
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, spacious stay
Booked a suite with a very reasonable price. Two rooms and full kitchen. Very clean, comfortable. Breakfast included in booking which had a variety of items to choose from.I highly recommend this place.
Stayed 1 night in Jul 2024

8/10 Good

Delthony

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was good enough. Our room had an issue but the team tried to do what they could to make amends. Also when the pool was closed, the manager on duty called a neighboring hotel 🏨 and got permission for us to is their facility.
Stayed 2 nights in Jul 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Marriott, I'd go there again
When I couldn't find the place on my GPS, the person gave clear directions to where it was located. When I met the person I spoke at the front desk, he asked me what floor I would like and I said first floor and it was only a few doors down from the front desk which was very thoughtful of him. I wouldn't have to lug my bags a long distance from the parking lot. He told me the pool hours and when breakfast was served and was very amiable and friendly. The other staff members were equally kind and courteous.
Stayed 2 nights in Jul 2024

10/10 Excellent

Marguerite

Stayed 3 nights in Jul 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Very friendly and considerate staff Terrible coffee. A little noisy at night
Stayed 2 nights in Jul 2024

6/10 Okay

JOHN

Liked: Staff & service, property conditions & facilities
Friendly welcome
Stayed 2 nights in Jul 2024

10/10 Excellent

Rosa

Stayed 1 night in Jul 2024

8/10 Good

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jun 2024