2/10 Terrible
carmen, santa monica
30 Aug 2024
NOTE: there is not sufficient room in this little square to explain the entire cause of my dissatisfaction. In brief. I rented and paid in advance for a two-room apartment for two, with one bed in the bedroom and a convertible couch in the living room. But it was impossible for my companion and me to pull the couch open; and there was no bedding to use, even if one person slept on the closed couch. When I phoned for assistance, reception insisted I was in the wrong for expecting to use the couch for sleeping, as they had assumed both of us would sleep in the same bed.An absurd and defenseless argument, as I pointed out, as I had rented the space containing the couch, expecting to use it. Reception then refused to send any assistance. So I insisted that I was and am due a significant refund as I was being denied what I paid for. She said to call you. This resulted in the offer of $100 reduction in my NEXT rental with your company. This is obviously unacceptable. I paid 350 euros a night and got half the value. I expect better from you. BTW, we froze and are now ill.
carmen
Stayed 2 nights in Aug 2024
