10/10 Excellent
Iuliana
Travelled with family
20 Aug 2024
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful and the location is gorgeous. The hotel is newly renovated and stylish. The staff at the reception, bar and servers were great.
I gave 3 stars to the overall service because the restaurant hostess the evening of August 18 was extremely unprofessional. It almost ruined my weekend.
We came to have dinner at 8:25 pm and she told us she could not sit us because we didn’t make a reservation and they stopped serving food at 9 pm.
The restaurant was fairly open. There were 10 tables available so I asked if they could accommodate us at one of them. She said they were all reserved. I double checked asking if she was expecting at these families to come in 35 minutes. She said rudely yes.
I went to the receptionist and asked is if she could intervene. She made it possible to get a table and when the hostess sat us down, visibly annoyed she told us “let’s see if I can find you a waiter.”
A waiter came and he was great. We ate passed 9 pm and needless to say there was only one family that came and at least 5 tables were still open. The waiter confessed he had to be there at least until 10 pm or whenever guests leave.
The hostess lied straight to my face. She seemed she didn’t want to sit us, just plain and simple. She was young and inexperienced but the attitude she gave us had no excuse.
The rest of staff were very nice. I’d recommend the hotel and for dinner make sure you make reservations.
Thanks!
Iuliana
Stayed 1 night in Aug 2024
