6/10 Okay
Joseph
29 Jun 2024
Disliked: Property conditions & facilities
Below average
Not great -
At check in we got there at 12 but "check in wasnt until 4" so the girl checking us in said we can buy a day pass to use the amenities, luckily my wife stepped in before i blew my top and asked if they can make an exception since we were only 4 hours away from check in time, which they ended up doing for us. Food was below average at best with no quality control because each time you ordered the same thing it was completely different. The beach was small and covered in seaweed, even in cancun they clean the seaweed daily on a beach 5xs the size. The hotel was also getting work done it would have been nice to know that ahead of time.
The room was nice we had an ocean view.
I will say they accomidated our reservation because our trip was pushed back a day due to weather and they switched dates to help us so that was greatly appreciated, their reservation department is about the only great thing with this hotel.
Joseph
Stayed 2 nights in Jun 2024