Note fondée sur 218 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Deepthi,Thank you for your review. We are so glad you enjoyed your stay with us.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Free bikes!! Wonderful staff!
par un voyageur
Publié le 18 sept. 2024 sur Expedia
The Lodge was exceptional. Every staff member friendly and welcoming from beginning to end. The view of the lake is beautiful. Food delicious and perfectly prepared. This by far was a favorite experience.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hotel Management, Gestion de l’hôtel
Mihaela,Thank you for your review. We hope to see you again soon!
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hotel Management, Gestion de l’hôtel
Lisa, Thank you for your review. We are so glad you enjoyed your stay with us.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
I had high hopes for our stay but was a bit disappointed. My wife and I went here for a quick getaway to celebrate our 25th anniversary. At first glance the property is beautiful and in an amazing lakefront location. Our room though, which was around $650/night was disappointing. For that price I expect things to be amazing. We had bathroom issues right off the bat. It had a terrible musty odor. The sink I was using was completely plugged and wouldn't drain so maybe that's where it came from. There's absolutely no way the cleaning person didn't know this before we checked in. There were also several light bulbs burned out ,(one in the bathroom next to the clogged sink) and again, there's no way the cleaner wasn't aware of it. How much effort does it take to report this to maintenance. Also, the couch, which was white cotton, was stained all over. If you're going to have white furniture then you might want to occasionally clean it. I actually wasn't comfortable even sitting on it. The room did have a Nespresso machine but we were only given decaf coffee pods for it. At $650 /night it would take very little effort to fix these issues. Maybe we got a lemon of a room and I hope that's the case because I can't imagine people will return or recommend a property that let's the basic expectations of a high-end resort be completely disregarded. That said, the public areas were well kept and the grounds very nice.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Management, Gestion de l’hôtel
Christopher,We apologize for the inconveniences you experienced and appreciate your feedback. We have shared this with our housekeeping manager and she should be reaching out shortly.
par un voyageur de Niskayuna
Publié le 8 sept. 2024 sur Expedia
Lovely hotel! Beautiful premises. Great service.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Management, Gestion de l’hôtel
Mery,Thank you for your review. We are so glad you enjoyed your stay with us!
par un voyageur
Publié le 6 sept. 2024 sur Expedia
The Lake House was just totally amazing. Beautiful room that exceeded expectations, the whole hotel was an elegant but comfortable theme, with all southern balconies, restaurants and pool areas overlooking beautiful Canandaigua Lake. Next time I will stay longer, to fully enjoy this treat!!
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Management, Gestion de l’hôtel
Margaret,Thank you for your wonderful review. We are so glad you enjoyed the property. We look forward to your next stay with us!
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Terrible! They said because we booked through Hotels.com we were given the handicap room. That all reservation from Hotels.com are given the handicap room.
Our bath room was flooded after every shower. They would not move us because we booked through Hotels.com
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Management, Gestion de l’hôtel
Maureen,Thank you for staying with us. We apologize we did not have an alternative room as we were fully committed. We appreciate your feedback and will look into these for future stays.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest,Thank you for staying with us and for the positive review. We hope you visit again soon!
