2/10 Terrible
JASON
Apr 19, 2025
Let's start, I called the day prior to confirm arrival the phone was answered and immediately placed on hold for 28 minutes by the manager.
-This property is located in a dark back alley area with broken down cars with flat tires along the main driveway.
-There was wood rot and damage to the wood stairs, which felt very unsafe.
-The guest room smelled musty and there were bugs in the bedroom area.
Went back to the desk to cancel our stay and moved to another hotel 30 minutes away. While trying to get a refund from our Travelocity booked room the manager was rude and would not honor the request from Travelocity to refund the room rate. Travelocity was writing with us to offer a complete refund, only with the approval from the property. The manager was belittling the customer service agent on the phone and told her to do her job and not call back to her hotel.
JASON
Stayed 1 night in Apr 2025