Note fondée sur 838 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Giromagny
Publié le 12 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 juill. 2024 par GM & Super 8 Monticello Staff , Gestion de l’hôtel
Thank You We are always improving at the Super 8 in Monticello
par un voyageur
Publié le 27 août 2024 sur Hotels
We got bedbugs
Commentaires de Gestion de l’hôtel
28 août 2024 par GM & Super 8 Monticello Staff , Gestion de l’hôtel
We take very serious action on these matters and Thank You for letting us know... we also aplogize for any inconveniencewe will call our exterminator immediately
par un voyageur de Thornton
Publié le 24 août 2024 sur Expedia
It was so bad we didn’t stay!! I’d like my money back!!!
Commentaires de Gestion de l’hôtel
28 août 2024 par GM & Super 8 Monticello Staff , Gestion de l’hôtel
If you cancelled in our 24 hour policy window then that would not be an issue but if not you will receive no refund per our cancellation policy
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par the super 8 staff, Gestion de l’hôtel
Thank You WE appreciate your staty with us Please stay again ;)
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par GM & Super 8 Monticello Staff , Gestion de l’hôtel
We are so happy you loved your stay with us so please stay here with us again ;)
par un voyageur
Publié le 19 août 2024 sur Expedia
This hotel is very outdated. My double queen room smelled musty and like cigarette smoke. One light did not work. The safety lock that you hook from the door to the frame was broke and unusable. The grounds are poorly maintained as the parking lot and surrounding landscaping is full of weeds. It does not warrant $140/night.
Commentaires de Gestion de l’hôtel
28 août 2024 par GM & Super 8 Monticello Staff , Gestion de l’hôtel
We are sorry you didnt like your stay with us as we are constantly updating our hotel from the former Management and ownership...Try us agin in the future and you will be satisfied we are sure of this :)
par un voyageur
Publié le 19 août 2024 sur Expedia
Great staff working in a tired facility. Wifi was very weak in our end of the building. The room smelled damp (there was evidence of them trying to address this). Mold is growing in the tub. It wouldn't take much $$ to address simple issues. But overall we got what we paid for which wasn't much.
Commentaires de Gestion de l’hôtel
28 août 2024 par GM & Super 8 Monticello Staff , Gestion de l’hôtel
Thank You for staying with us as we are deeply concerned with your concerns , but we are addressing all situations you have mentioned.
par un voyageur
Publié le 18 août 2024 sur Expedia
Good swimming pool. Great service.
Commentaires de Gestion de l’hôtel
19 août 2024 par GM & Super 8 Monticello Staff , Gestion de l’hôtel
THANK YOU for staying with us and we are thrilled you enjoyed your stay !!!
par un voyageur
Publié le 15 août 2024 sur Expedia
Wifi didnt work, room stank and was super humid, fitted sheet on one bed had no elastic so constantly came off, the other bed was made improperly so the duvet and sheets were all over the place. Floors in the toom felt filthy and damp. One of the bedside lamps didnt work. Deadbolt on the door of our room was broken and the side door of the hotel was broken and wouldnt shut properly so not safe.
At the pool one window had multiple holes that looked suspiciously like holes from a gunshot and the bathroom at the pool was totally filthy.
People at the front desk very friendly though.
Commentaires de Gestion de l’hôtel
15 août 2024 par GM & Super 8 Monticello Staff , Gestion de l’hôtel
Hi,We are sorry that your stay with us was not satifactory and thank you for bringing these things to our attention..We are working on a better wifi signal, also hired a new housekeeper and that is a training issue that we can address..as far as the holes in the window those were from a previous owner before we took over this hotel..the hotel industry is an everchanging business and we do care about our guests and your stay with us, hopefully you will come back sometime to see our improvements that we are working on daily... Respectfully,
par un voyageur
Publié le 13 août 2024 sur Hotels
Have stayed here before on a one-night stay on a longer trip. Quiet and good location.
Commentaires de Gestion de l’hôtel
14 août 2024 par GM & Super 8 Monticello Staff , Gestion de l’hôtel
Thank You and please stay with us again
