2/10 Terrible
Brian
6 Mar 2025
Disliked: Staff & service
The worst experience ever! I booked my stay at the Tideline Palm Beach in December 2024. Our booking was for Feb 28 - March 2, 2025. Without warning, Tideline charged me half of the total cost ($1200) on December 20th, 2024. Our booking through Travelocity was supposed to be one where we would pay the total hotel stay amount upon arrival/departure. I called Travelocity to get the $1200 back but to no avail. Despite not getting our money returned, we decided to let it go. At 3:40pm, 20 minutes before check-in on Friday, February 28th, we received a voicemail message from a representative of the hotel stating that they were sold out and that we should call Expedia!!! Sold out!!! And we’re learning this right before check-in?!!! After hearing the message I called the hotel and spoke to a supervisor named Carress. She seemed nonplussed and extremely officious after hearing our dilemma. After an 8 minute hold, Carress stated that the AC in our room was broken and that there were no other rooms available. Her solution was to send us across the street to the Fairfield Inn. I told her that her representative left a message stating they were overbooked and asked why she was now claiming that our reservation was cancelled due to a broken AC. She never responded to that question. I then told her we wouldn’t mind staying in the room without AC, since the weather was pretty mild, and her response was to continue with the broken AC story. DO NOT DO BUSINESS WITH TIDELINE!
Brian
Stayed 2 nights in Feb 2025