2/10 Terrible
Fabian
Travelled with family
16 Sep 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel lacks EVERYTHING starting with their customer service at the front desk to the bars, to the pool service, restaurants and coffee shops. Needless to say they promote having 5 restaurants but they are never open at the same time so ultimately your choices are slim when it comes To eating. This was the first time we have ever stayed at all inclusive and eaten out.
The food is ALL the same, everyday, every restaurant. They say they have a coffee but it’s never open.
They don’t have room service instead they serve tacos asada, alpastor and chicken every night. Every night the same meat, same bland food. Pool was
Dirty. Rooms are very old in the main tower and tower 2. Rooms smell and bathrooms are way dated. Also at 1 am they turn off ALL hotel common area lights which I thought was odd and even a safety hazard. The Frida restaurant staff were rude and un attentive they just wanted you in and out.
With all this said this hotel was pretty pricey. We saw better and well known hotels for cheaper and regret booking here. Put your money somewhere where they actually appreciate you as guest. Also when we booked on Expedia it said mini bar and drinks were all included however they refused to honor it and wanted to charge us additional to give us a mini bar and drinks. They said expedia was false advertising. Stay away from this hotel. I don’t understand how Expedia has it as a VIP.
Fabian
Stayed 4 nights in Sep 2024