Note fondée sur 935 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 août 2024 sur Expedia
Bathroom door had no lock mechanism, shower head/spout was poor, more water came out in tub spout than the shower head. Beds were extremely hard. Otherwise ok hotel.
Commentaires de Gestion de l’hôtel
12 août 2024 par GM, Gestion de l’hôtel
Dear Angela, While I am glad that your stay was ok overall, I regret that we didn't provide a WOW experience. Our goal is to exceed our guests' expectations, and I am sorry we fell short. Thank you for sharing your detailed review. We thrive on feedback and count on our guests to help us focus our efforts on areas that need improvement. We hope to see you back for an even better stay in the future. Sincerely, Stephen Boudreau, GM
par un voyageur
Publié le 10 août 2024 sur Expedia
Unprofessional front desk. No ice. No Netflix/internet working. Overpriced for the promised amenities. Disappointed.
Commentaires de Gestion de l’hôtel
11 août 2024 par GM, Gestion de l’hôtel
Dear Joseph, I’m sorry that you did not find us to be a good value, that our guest offerings were not to your liking, and that you found our service lacking. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Stephen Boudreau, GM
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Jay, Gestion de l’hôtel
Thanks for your survey.
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Jay, Gestion de l’hôtel
Thanks for your survey.
par un voyageur de jenkinsville
Publié le 6 août 2024 sur Expedia
Tub was dirty and old. Stain coludnt come out of the tub. Had to pretty much plead to get another room.
Commentaires de Gestion de l’hôtel
7 août 2024 par GM, Gestion de l’hôtel
Dear Heyward, I’m sorry the cleanliness of your bathtub was not up to our high standards and that you encountered difficulties seeking another room; I have taken note of that. I appreciate you sharing your sincere review with other travelers and us; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area. Sincerely, Stephen Boudreau, GM
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par melyssa, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Jay, Gestion de l’hôtel
Thanks for your survey.
par un voyageur
Publié le 4 août 2024 sur Expedia
Did not know Hall of Fame had closed but our stay at the resort was so enjoyable that it made up for that. Grandson and I love the place and will return ASAP. Grandson said it was best place he ever stayed. Swim pool and hot tub were great as well as the pool table and ping pong. Breakfast buffet was very good and service excellent. Will bring Grandmom next visit.
Commentaires de Gestion de l’hôtel
4 août 2024 par Jay, Gestion de l’hôtel
Thanks for your survey.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
This was a very hotel, I was only there for one night. The beds were not the most comfortable and I wish a double bed room had queens as opposed to full size beds. But overall a very nice experience.
Commentaires de Gestion de l’hôtel
1 août 2024 par GM, Gestion de l’hôtel
Dear Stephanie, Thank you for taking the time to share your kind and informative review. We're happy to know you came away largely satisfied with your experience and we're pleased to have your commendation. We look forward to welcoming you back for another pleasurable stay soon. Best, Stephen Boudreau, GM
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Hotel staff great, room nice and clean. Poor amenities other than golf. No pool bar or outside dining by the pool. Limited shops nearby.
Commentaires de Gestion de l’hôtel
1 août 2024 par GM, Gestion de l’hôtel
Dear Tom, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize that you found our amenities to be poor. We hope this will become the first of many visits. Best, Stephen Boudreau, GM
