Ratings based on 674 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 26, 2024 on Expedia
Generally fine but water temperature in room was problematic and took 2 days to fix
Comment from Hotel Management
Aug. 30, 2024 by Brett Upchurch, Hotel Management
Dear Edgar,Thank you for the feedback. Apologies about the water temperature over the weekend. This has been resolved.
by A traveller
Posted Aug. 11, 2024 on Expedia
♡
Comment from Hotel Management
Aug. 13, 2024 by Brett Upchurch, Hotel Management
Dear Stan,Thank you for the 5 star rating of Hotel Terra.
by A traveller
Posted Jul. 29, 2024 on Expedia
My husband and I were referred to Hotel Terra for our anniversary trip. From the moment we arrived, the staff of the hotel and surrounding business greatest us with smiles and warm welcomes. We thoroughly enjoyed the food and wine options on site. The room was a basic King and was clean and comfortable. The location in Teton village allowed us to enjoy everything Jackson has to offer and return to the comfort of this classy hotel and its neighbors. The only negatives we experienced was the restaurants favored ambiance over customer comfort. It was 70 degrees outside and the fireplaces were on inside Corsa. Made it somewhat difficult to enjoy the meal while sweating. Another is, we were not informed at check in or before that the gondola and tram were closed for private events on Fridays and Saturdays. Our anniversary was on Saturday and we were wanting to schedule a romantic dinner atop the mountains, however did not go to schedule til Thursday and they were sold out for the day and unable to accommodate, book ahead of time-lesson learned. The Chill Spa couples massage was amazing. Spa facilities were pleasurable and staff accommodating to our specific needs. All in all a fantastic 5 day vacay!
Comment from Hotel Management
Jul. 29, 2024 by Brett Upchurch, Hotel Management
Dear Kelly,Thank you for choosing Hotel Terra Jackson Hole to celebrate your anniversary and for taking the time to share your detailed feedback.We are delighted to hear that from the moment you arrived, you felt warmly welcomed by our staff and the surrounding businesses. It’s wonderful to know that you enjoyed the food and wine options, found your room clean and comfortable, and appreciated our convenient location in Teton Village.However, we sincerely apologize for the discomfort you experienced while dining at another restaurant in Teton Village. Your feedback regarding will be used to enhance our guest experience at our onsite restaurant, Osteria.We also regret that the gondola and tram closures for private events affected your plans. These services are managed by Jackson Hole Mountain Resort and are out of our control. We understand how important these experiences can be, especially for a special occasion like your anniversary. Closing days can be viewed on their website.We are thrilled to hear that you enjoyed the Chill Spa couples massage and that our spa facilities and staff met your needs.Thank you again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you back for another memorable stay in the future.
by A traveller
Posted Jun. 8, 2024 on Expedia
Comment from Hotel Management
Jun. 9, 2024 by AI, Hotel Management
We are delighted to have made a positive impact during your stay. Thank you for staying with us!
by A traveller from TULSA
Posted May 26, 2024 on Expedia
Staff, particularly Tyler, were helpful and attentive.
Comment from Hotel Management
May 31, 2024 by Brett Upchurch, Hotel Management
Dear Larry,Thank you for giving a shoutout to Tyler from our front desk team. He and the rest of the staff do an outstanding job.
by A traveller
Posted Apr. 25, 2024 on Expedia
Comment from Hotel Management
May 6, 2024 by Brett Upchurch, Hotel Management
Dear Melody,Thank you for the great rating!!
by A traveller
Posted Apr. 1, 2024 on Expedia
Loved everything about this property! From the service to the room, the decor and the food! Fabulous stay and a fabulous location!
Comment from Hotel Management
May 6, 2024 by Brett Upchurch, Hotel Management
Dear Jennifer,Thank you for the great review of Hotel Terra. We hope to welcome you back.
by A traveller
Posted Mar. 25, 2024 on Hotels
Comment from Hotel Management
Mar. 26, 2024 by Lucas Dahl Director of Rooms, Hotel Management
Thank you so much for the great review! We hope to welcome you back to Jackson Hole soon!
by A traveller
Posted Feb. 20, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by Brett Upchurch, Hotel Management
Dear Jon,Thank you for the perfect rating!!! We appreciate you choosing Hotel Terra for your trip to Jackson Hole.
by A traveller
Posted Jan. 14, 2024 on Expedia
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Comment from Hotel Management
Jan. 15, 2024 by Brett Upchurch, Hotel Management
Dear ClavinBrittney,We appreciate the great rating.
