Note fondée sur 678 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Excellent!
Publié le 27 mai 2019 sur HotelsAccueil chaleureux, excellent emplacement, personnel très aimable, hôtel très propre et pratique. Seul petit bémol pour notre chambre: pas de chaises, seulement tabourets - l’hôtel nous a offert de changer de chambre mais nous ne voulions pas déménager. Nous les avons remercié pour ce geste gentil.
Commentaires de Gestion de l’hôtel
31 mai 2019 par Brett U., Gestion de l’hôtel
Dear Garry,
Thank you for the feedback. We are happy we could offer an alternative. Would love to have you back.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Amazing front desk staff; great environment
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Brett Upchurch, Gestion de l’hôtel
Dear Terra,Thank you for the great review and highlighting the team. We hope to welcome you back.
par un voyageur de Easton
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Cameron Jones, Gestion de l’hôtel
Hi Kevin,Thank you for your great score! We love seeing that our guests had a great stay with us at Hotel Terra. We hope to see you again during a future season!Best regards,Cameron JonesDirector of Rooms
par un voyageur
Publié le 10 sept. 2024 sur Expedia
The setting in the Teton Village was beautiful. The staff was pleasant but not very informed about the region and concierge was never present during our stay. The restaurant in the hotel was very good. The hotel itself was just ok but not up to the price paid. Lots of small issues that in a less expensive hotel would not be an issue but for the price we would expect much better. Some examples are the room was tight, window was filthy with an antenna dangling off the roof in front of it (interfered with the view of the mountain), no extra towels, water temperature was hard to adjust with the loose handle and the tub side was quite high making getting in and out an adventure and had to ask for the facial tissues to be replaced instead of housekeeping just doing so during their daily cleaning. Seemed like 2 star quality for 5 star price.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Cameron Jones, Gestion de l’hôtel
Hi Richard,I sincerely apologize for the issues you endured during your stay with us. Thank you for being honest and letting us know how we can improve our services for our guests. I have shared your feedback with our managers and staff so we can improve upon these issues. We hope to welcome you back during a future season so we can make your stay more memorable.Sincerely,Cameron JonesDirector of Rooms
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Staff was friendly knowledgeable property was was clean all around a great stay would highly recommend!
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Cameron Jones, Gestion de l’hôtel
Hi Catherine,Thank you so much for your review! We love to see our guests leave our hotel happy and raving about our staff and the cleanliness of our hotel! We hope to see you again soon during a future season.Best regards,Cameron JonesDirector of Rooms
par un voyageur
Publié le 26 août 2024 sur Expedia
Generally fine but water temperature in room was problematic and took 2 days to fix
Commentaires de Gestion de l’hôtel
30 août 2024 par Brett Upchurch, Gestion de l’hôtel
Dear Edgar,Thank you for the feedback. Apologies about the water temperature over the weekend. This has been resolved.
par un voyageur
Publié le 11 août 2024 sur Expedia
♡
Commentaires de Gestion de l’hôtel
13 août 2024 par Brett Upchurch, Gestion de l’hôtel
Dear Stan,Thank you for the 5 star rating of Hotel Terra.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
My husband and I were referred to Hotel Terra for our anniversary trip. From the moment we arrived, the staff of the hotel and surrounding business greatest us with smiles and warm welcomes. We thoroughly enjoyed the food and wine options on site. The room was a basic King and was clean and comfortable. The location in Teton village allowed us to enjoy everything Jackson has to offer and return to the comfort of this classy hotel and its neighbors. The only negatives we experienced was the restaurants favored ambiance over customer comfort. It was 70 degrees outside and the fireplaces were on inside Corsa. Made it somewhat difficult to enjoy the meal while sweating. Another is, we were not informed at check in or before that the gondola and tram were closed for private events on Fridays and Saturdays. Our anniversary was on Saturday and we were wanting to schedule a romantic dinner atop the mountains, however did not go to schedule til Thursday and they were sold out for the day and unable to accommodate, book ahead of time-lesson learned. The Chill Spa couples massage was amazing. Spa facilities were pleasurable and staff accommodating to our specific needs. All in all a fantastic 5 day vacay!
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Brett Upchurch, Gestion de l’hôtel
Dear Kelly,Thank you for choosing Hotel Terra Jackson Hole to celebrate your anniversary and for taking the time to share your detailed feedback.We are delighted to hear that from the moment you arrived, you felt warmly welcomed by our staff and the surrounding businesses. It’s wonderful to know that you enjoyed the food and wine options, found your room clean and comfortable, and appreciated our convenient location in Teton Village.However, we sincerely apologize for the discomfort you experienced while dining at another restaurant in Teton Village. Your feedback regarding will be used to enhance our guest experience at our onsite restaurant, Osteria.We also regret that the gondola and tram closures for private events affected your plans. These services are managed by Jackson Hole Mountain Resort and are out of our control. We understand how important these experiences can be, especially for a special occasion like your anniversary. Closing days can be viewed on their website.We are thrilled to hear that you enjoyed the Chill Spa couples massage and that our spa facilities and staff met your needs.Thank you again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you back for another memorable stay in the future.
par un voyageur
Publié le 8 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 juin 2024 par AI, Gestion de l’hôtel
We are delighted to have made a positive impact during your stay. Thank you for staying with us!
par un voyageur
Publié le 27 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 juin 2024 par Brett Upchurch, Gestion de l’hôtel
Dear Zhen,Thank you for the perfect rating!!
