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Grand Palladium Select Bávaro - All Inclusive

4.0 star property
4-star all-inclusive property near Cortecito Beach, connected to a shopping center

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Photo gallery for Grand Palladium Select Bávaro - All Inclusive

Exterior
Exterior
Lobby
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Room service

Explore the area

Map
Avda. Francia s/n, Playas de Bavaro Higuey, Punta Cana, La Altagracia, 23000
  • Cortecito Beach
    ‪3 min walk‬
  • Cocotal Golf and Country Club
    ‪11 min drive‬
  • Los Corales Beach
    ‪25 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪40 min drive‬

Room options

View all photos for Premium Junior Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Premium Junior Suite Garden View

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Superior Junior Suite Private Pool

Premium bedding, pillowtop beds, free minibar, in-room safe

Family Selection Superior Junior Suite Private Pool

  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Beachside

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Beachside

  • Partial ocean view
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Family Suite Private Pool

Premium bedding, pillowtop beds, free minibar, in-room safe

Family Selection Family Suite Private Pool

  • 63 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Junior Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Junior Suite Garden View

  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Garden View

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Romance Suite Garden View

  • 63 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Suite Private Pool

Premium bedding, pillowtop beds, free minibar, in-room safe

Romance Suite Private Pool

  • 63 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Romance Suite Beachside

Premium bedding, pillowtop beds, free minibar, in-room safe

Romance Suite Beachside

  • 63 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Rooftop Jacuzzi Terrace Junior Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Rooftop Jacuzzi Terrace Junior Suite

  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Family Selection Junior Suite Garden View

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Connecting)

Premium bedding, pillowtop beds, free minibar, in-room safe

Room (Connecting)

  • 78 sq m
  • Sleeps 8
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View Single

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Garden View Single

  • 33 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Family Selection Superior Junior Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Family Selection Superior Junior Suite Garden View

  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Family Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Family Selection Family Suite Garden View

  • 63 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Junior Suite Private Pool

Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Junior Suite Private Pool

  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

About the area

Punta Cana

Beachside getaway.With a stay at this Bávaro property, you'll be within half a mile (1 km) of Cortecito Beach and 12 miles (20 km) of Macao Beach.

What's nearby

  • Cortecito Beach - 4 min walk - 0.4 km
  • Los Corales Beach - 17 min walk - 1.4 km
  • Cocotal Golf and Country Club - 3 min drive - 2.1 km
  • Casino Avalon Princess - 4 min drive - 3.0 km
  • Bavaro Beach - 12 min drive - 6.4 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 40 min drive

Restaurants

  • ‪Las Torres Restaurant - ‬4 min walk
  • ‪El Behique - ‬7 min walk
  • ‪Helios Restaurante - ‬4 min walk
  • ‪Hemingway Bar - ‬6 min walk
  • ‪Guayacan - ‬4 min walk

About this property

Grand Palladium Select Bávaro - All Inclusive

4-star all-inclusive property near Cortecito Beach, connected to a shopping center
Grand Palladium Select Bávaro is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Select Bávaro you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 13 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Punta Cana property.

  • 672 guestrooms or units
  • 2 levels
  • 66 buildings
  • 13 dining venues
  • 2 bars on the beach
  • 20 bars or lounges
  • 605 sq ft of conference space
  • 54 sq m of conference space
  • Built in 1992
  • Buffet breakfast (free)
  • Casino
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Grand Palladium Select Bávaro offers 672 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations have separate sitting areas and are furnished with single sofa beds. Pillowtop beds feature premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Zentropia has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Portuguese, Spanish

Similar properties

Aerial view

Grand Palladium Punta Cana Resort & Spa - All Inclusive

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  • Pool
  • All-inclusive
  • Spa
3.7 out of 5, Good, 1,001 reviews
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Property amenities

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room sofa bed
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 14 restaurants
  • 2 beach bars
  • 20 bars/lounges
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 4 outdoor padel courts
  • 4 outdoor tennis courts
  • 6 outdoor pools
  • 8 gaming tables
  • 8 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (1,500 square feet of space)
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Kayaking
  • Mini golf
  • Pilates classes
  • Shopping
  • Skydiving
  • Snorkeling
  • Table tennis
  • Water sports equipment
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 55-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 50 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium Bávaro Suites Resort
Grand Palladium Bávaro Suites Resort All Inclusive Punta Cana
Grand Palladium Suites All Inclusive
Grand Palladium Bávaro Suites All Inclusive Punta Cana
Grand Palladium Bavaro Resort Spa
Pallaum Bávaro Suites Inclusi
Grand Palladium Select Bávaro
Grand Palladium Bávaro Suites Resort Spa All Inclusive
Grand Palladium Select Bávaro - All Inclusive Punta Cana

Grand Palladium Select Bávaro - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 744 out of 1946 reviews
Rating 8 - Good. 422 out of 1946 reviews
Rating 6 - Okay. 320 out of 1946 reviews
Rating 4 - Poor. 209 out of 1946 reviews
Rating 2 - Terrible. 251 out of 1946 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Michael Robert

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Check in lines were very long Nowhere to keep luggage while waiting for room to be ready. Had to drag them around the resort waiting for the room to be ready. Bad attitudes from Julio at the desk. He was so happy when I bought a room upgrade but didn’t know me when I asked if my room was ready yet, Upgraded room not ready at 3. Upgraded room in rough shape Beach vendors selling you things constantly, like try relaxing when every 4 minutes someone comes to sell you something. Cigarette smell everywhere. Main dining area has limited hours. Limited access to beach towels. Bars without bartenders? Room key stopped working repeatedly, have to wait outside your room for about 30 minutes to have a new one sent Room service website does not work. Concierge fixed it. Then after you order you have to call to confirm order you placed on the website. Room service has an $18 service fee. All other all inclusive resorts I’ve visited include room service. Restaurants do not have restrooms? Restaurant reservations not kept. Even provided screenshots of the confirmation. The good - Juan C, Expedia concierge, was absolutely GREAT. And our upgraded room has a good location. And the pool area is nice.

6/10 Okay

Larry

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is in need of updating. We also had problems getting dinner reservations in the evenings.
Stayed 3 nights in Jan 2025

10/10 Excellent

Charles Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were absolutely great. Juan with Expedia was incredible completely looking after us.
Stayed 7 nights in Jan 2025

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property great week as usual. Go there with reasonable expectations and you will always be ok
Stayed 5 nights in Jan 2025

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms and grounds were impeccably cleaned and the staff were Extremely helpful.
Stayed 2 nights in Jan 2025

8/10 Good

Temeka

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
This was a older property but still had alot of things to do. I would definitely stay again!
Stayed 4 nights in Jan 2025

4/10 Poor

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
4 roaches in my room. Says sports bar is open 24 hours is not so I had to wait 4 hours after my flight landed to eat. Food was undercooked. No maid service for two days even when I called and asked.
Stayed 5 nights in Jan 2025

2/10 Terrible

Jason

Travelled with partner, Travelled with group
Disliked: Staff & service
Having stayed at many all inclusive, this one will go down as the worst. We do a yearly trip with 16-20 people every year, unfortunately 4 out the 16 this year got food poisoning, spent a day in they’re rooms violently vomiting, the rest with had bad stomach cramps and really bad diarrhea ruining many of the groups days since they couldn’t travel far. We’ve all run into diarrhea at all inclusive but not this bad with cramps and it is clearly due to the food on the resort. The food was horrific and due to the issues with our friends we were all cautious when selecting anything We tried the Mexican and steak house which were the better of the meals we had, the Argentina rest we walked out of as it took 45 to get our food and when it did show up was so rare for what we ordered medium rare. None of the staff were friendly at the service bars or smile. Some of them around the pools were better but the lobby bar staff is so slow and disorganized. I found the Punta Cana lobby the best even though we were booked at the bravaro We upgraded to the roof top room with the jacuzzi and bed. The room it self was fine but definitely not worth the upgrade as we turned on the jets and hair all came out, our other friends it was full of bugs when they turned there’s on so none of them were used. The group is talking about going to the palladium in Jamaica next year since a few have done it but I can say I’ll pass on any Palladium property. They are going to kill someone with there food safety
Stayed 7 nights in Jan 2025

4/10 Poor

Armandina Zamora

Disliked: Staff & service
Stayed 5 nights in Jan 2025

8/10 Good

Tiffany

Liked: Cleanliness
Stayed 7 nights in Jan 2025

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Alfredo

Stayed 5 nights in Jan 2025

6/10 Okay

Alfredo

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
It is very old building, phone wasn’t working, room smell very humid and it took two days for a room change The reception person we encountered after our flight was delayed more than 3 hours was very arrogant and only talk to my husband, he refused to talk to me, I actually believe he gave us the worst room there was The food was very average, not happy at all
Stayed 7 nights in Jan 2025

8/10 Good

Dariana, Dedham

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

10/10 Excellent

Candi

Stayed 2 nights in Jan 2025

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

Ahmet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The check-in process was a disaster. Despite reserving accommodations for five family members, we were assigned two rooms located far apart, which was incredibly inconvenient. Our dining experience was equally disappointing—we were denied entry to a restaurant for being “too informal,” even though others dressed similarly were allowed in. Who goes to the beach in formal attire, anyway? Making restaurant reservations was nearly impossible as everything was supposedly booked, yet we noticed many empty tables. Even when we managed to secure reservations on different nights, the staff refused to adjust them so we could dine together as a family. The restaurant hosts were rude and inflexible. Additionally, housekeeping was subpar—our towels were not replaced, and despite repeated assurances from reception that they would be delivered “right away,” they only arrived the following day. Overall, the service was very disorganized and disappointing.
Stayed 7 nights in Dec 2024

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay started a little rough as our room did not look like the pictures and many items were not working including the fan, phone, and the sofa bed was broken. We worked with staff and were able to upgrade our room and were very pleased with our new accommodations. The amenities around the resort were great and we really enjoyed all the evening activities. Beautiful grounds, friendly staff, and good drinks.
Stayed 5 nights in Dec 2024

8/10 Good

David R

Liked: Amenities
Staff is amazing! Rooms need updated but still worth it!
Stayed 7 nights in Dec 2024

6/10 Okay

Jessica

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
It was one of the most beautiful resorts ever but every time it rained the ceiling in my room crumbled to the floor. And the hot water was touch and go
Stayed 5 nights in Dec 2024

10/10 Excellent

Joseph Anthony

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful. Beach and pool areas were great. Luis at the front Bavarian lobby and transportation were fantastic. 5 stars for Luis.
Stayed 6 nights in Dec 2024

4/10 Poor

Jill

Travelled with family
Disliked: Staff & service, property conditions & facilities
Beach - Wonderful & beautiful. Food - Cold and repetitive choices. House keeping - Didn't clean our room for three of the eight days. Water - Hard to get in the room. Grounds and garden - Nicely kept. Bar and service - Limited selection and no service. You had to stand in line to get a drink with one or two bartenders. Rooms - Are big but OLD. Activities - Limited. Towels - At the Barvo you have to check them in and out, but at the Palace next door you do not, weird. Would I stay at the Grand Palladium Bavor again, no. We've stayed at the Place next door and it was good. Too bad the quality of service is not the same at all of their properties.
Stayed 9 nights in Dec 2024

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
The employees were the best! And so many things to do at this place! Great time!
Stayed 7 nights in Dec 2024

4/10 Poor

Anshul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Deeply Disappointing Stay at Grand Palladium Bavaro Resort How would you feel if your dream vacation for a milestone celebration turned into a nightmare? That happened to my family and me during our stay at the Grand Palladium Bavaro Resort in Punta Cana. We chose this resort in Punta Cana from 23rd December to 27th December for our parent's 25th wedding anniversary—a once-in-a-lifetime celebration with our family—but the experience was shockingly disappointing. Upon arrival, one of our rooms was filthy and not cleaned after the last guests (photos attached). Reporting this to reception only made things worse. We waited over FOUR HOURS in the lobby, repeatedly ignored by staff, before finally being assigned a new room at 8 PM. This wasted our entire first day. The frustrations didn’t stop there. Despite promises of “world-class service,” receiving basic amenities like toothbrushes took two more days and multiple requests. Staff were dismissive and unprofessional throughout, leaving us feeling unwelcome and disrespected. The lack of cleanliness, poor service, and unresponsiveness were shocking for a resort of this stature. This was meant to be a joyous celebration, but instead, it was filled with stress and disappointment. I cannot recommend this resort to anyone looking for a seamless, relaxing vacation.

6/10 Okay

Faisal Nadeem, Short Hills

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Needs New Management This resort has the potential to be a 5-star top-notch stay but needs major improvement in service. Big Picture? It’s a great stay but there are many issues with the quality of service that can only be addressed with a complete management overhaul. Pros * Beautiful beach * Beautiful property and grounds * Clean * Hardly and mosquitos or any other bugs (in December ) Cons (There are many but I’ll list some of them) * Check-in: It took over an hour with only one person ahead of us in line. Once I got to the front of the line, my check-in took at least 30 minutes. Check-in staff disappeared into a back room multiple times for several minutes with no explanation and then returned. Surely this process can be streamlined. * Unexplained downgrade: at check-in they said they would downgrade our room; the explanation was convoluted and incomprehensible. The compensation (a massage) was inadequate. After a long journey and 1 hour of waiting in line I was in no mood to escalate further. * Buffets are disorganized: There is no operational protocol, such as: sit customer, bring silverware , bring water, coffee etc. Instead it’s the Wild West where you have to chase the staff around for something to drink. There were several times that I finished my meal before I got a glass of water or coffee with it. One time I grabbed a jug of water myself; the staff took great offense to this so I didn’t try that again. Also, there were several times
Stayed 7 nights in Dec 2024