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Relais San Lorenzo

5.0 star property
5-star luxury hotel near Donizetti Museum

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Photo gallery for Relais San Lorenzo

Interior
Interior
Breakfast, lunch, dinner served; Italian cuisine
Family Room (Premiere)
Terrace/patio

Reviews

10 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
  • Spa
  • Breakfast included
  • Room service
  • Parking available

Explore the area

Map
Piazza Lorenzo Mascheroni, 9, Bergamo, Lombardy, 24129
  • University of Bergamo
    ‪3 min walk‬
  • Funicolare San Vigilio
    ‪3 min walk‬
  • Piazza Vecchia
    ‪4 min walk‬
  • Bergamo (BGY-Orio Al Serio)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room (Junior Suite)

Premium bedding, pillowtop beds, minibar, in-room safe

Family Room (Junior Suite)

  • 65 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room (Superior)

Premium bedding, pillowtop beds, minibar, in-room safe

Family Room (Superior)

  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room (Premiere)

Family Room (Premiere)

Family Room (Premiere)

  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room

Premium bedding, pillowtop beds, minibar, in-room safe

Premier Room

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Relais San Lorenzo)

Suite (Relais San Lorenzo)

Suite (Relais San Lorenzo)

  • 55 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Business Room

Business Room

Business Room

  • 19 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

View all photos for Suite

Suite

Suite

  • 48 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Palazzo Santo Spirito

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (123)
The price is CA $181
per night
CA $213 total
includes taxes & fees
23 Feb - 24 Feb
Palazzo Santo Spirito

About the area

Bergamo

Heart of Bergamo.At this Città Alta hotel, you'll be within a 5-minute walk of Donizetti Museum and Piazza Vecchia. Palazzo della Ragione and Colleoni Chapel are also within half a mile (1 km).

What's nearby

  • University of Bergamo - 3 min walk
  • Piazza Vecchia - 4 min walk
  • Basilica di Santa Maria Maggiore - 5 min walk
  • San Vigilio Castle - 15 min walk
  • Gewiss Stadium - 5 min drive

Getting around

  • Bergamo Alta Funicular - 15 min walk
  • Bergamo Orio al Serio Airport (BGY) - 20 min drive

Restaurants

  • ‪Mimì La Casa dei Sapori - ‬2 min walk
  • ‪Da Franco - ‬3 min walk
  • ‪Antica Trattoria La Colombina - ‬5 min walk
  • ‪Ol Baretì - ‬5 min walk
  • ‪Cannoniera di San Giovanni - ‬4 min walk

About this property

Relais San Lorenzo

5-star luxury hotel near Donizetti Museum
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and a meeting room. A hot tub, spa services, and a terrace are also featured at the luxury Relais San Lorenzo. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Bergamo hotel.

  • 30 guestrooms or units
  • Buffet breakfast (free)
  • Deli
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue
Relais San Lorenzo offers 30 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch LED televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include massages. The spa is equipped with Turkish bath/hammam.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, Italian, Spanish

Property amenities

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Covered valet parking on site (EUR 30 per day)
  • Electric car charging station on site
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Spa services
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 40-inch LED TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Children's robes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Free newspapers
  • Individually furnished
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are available for EUR 70.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tourist tax is imposed by the city and collected at the property. The tax is 6% of the room price, excluding VAT and additional services, but will not exceed a maximum equivalent amount of EUR 4 per person, per night. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 5 nights. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: EUR 30 per day
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 70.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 15 April.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Relais San Lorenzo
Relais San Lorenzo Bergamo
Relais San Lorenzo Hotel
Relais San Lorenzo Hotel Bergamo
San Lorenzo Bergamo
San Lorenzo Hotel
Relais San Lorenzo Hotel
Relais San Lorenzo Bergamo
Relais San Lorenzo Hotel Bergamo

Relais San Lorenzo Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 166 out of 179 reviews
Rating 8 - Good. 10 out of 179 reviews
Rating 6 - Okay. 3 out of 179 reviews
Rating 4 - Poor. 0 out of 179 reviews
Rating 2 - Terrible. 0 out of 179 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

JOSE LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good experience...
Really pleased about the overall experience. Really exceptional service and incredible breakfast. Room was good, but not exceptional. Great Milton Brown toiletries. Fantastic location!
Stayed 2 nights in Dec 2019

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a great location; Service excellent. Beds a bit hard!
Stayed 2 nights in Nov 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, fantastic facilities, extremely comfortable. All members of staff were friendly, attentive and most helpful.
Stayed 4 nights in Oct 2019

8/10 Good

Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Beds too hard Not enought toiletries
Stayed 1 night in Oct 2019

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Modern Hotel
Staff were excellent, the room though was disappointing for us, in our view it was badly designed, it looked excellent but not at all practical It would have been good to have been informed that the main restaurant was closed, but there were excellent ones close by. Good location
Stayed 5 nights in Oct 2019

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Dave, 1000 islands canada

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic The staff are amazing Left my phone on lobby table and they tracked me down before I knew I had lost it
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely building, location and staff. Real gem in the heart of the Citta Alta.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, wonderful rooms and excellent breakfast.
Stayed 2 nights in Aug 2019

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
The Relais San Lorenzo is situated in a perfect location, with the ability to walk out the door and into history. Even the restaurant is integrated into Roman Ruins. The hotel itself is fabulous - clean, modern, comfortable, and with a great breakfast!
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was very modern and very cool. the restaurant set inside ruins was incredible. bergamot is a beautiful city
Stayed 1 night in Aug 2019

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Bergamo
The hotel was just perfect, beautiful, clean, great service and perfect location. There is not better place in Bergamo than Relais San Lorenzo
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

10/10 Excellent

Philip B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay at Relais San Lorenzo
The entire staff was friendly and always very helpful. We had stopped for lunch before staying there on the way to another destination in Italy just to see the accommodations and they couldn’t have been nicer! Our room was wonderful, the spa delightful and dinner was amazing. It’s location couldn’t be better right at the end of the old Town. It was our last night in Italy with a plane out of Milan at 1:15 and it was simple leaving at 9 after a great breakfast in their unique cavern restaurant. We’d stay there again unquestionably.
Stayed 1 night in Jun 2019

10/10 Excellent

Staci, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My spouse and I are not your "typical" couple. However, EVERY staff member made us feel welcomed and they were very attentive and loving. This location is a little hidden but that's what we were looking for because we like small and quaint. It is very clean and dust free. The room we got was close to the elevator so it was very noisy and became a bit aggravating. That wanted to change our room but we just didn't want to pack all our things and move. That was a plus for us. I was celebrating my birthday and Dana an Paslo (owner) made a special connotation in celebration for me. She was very personable and invited us back, The conversation did not seem forced like she was trying to appease us because we were patrons. It felt like a genuine care for our return. There is breakfast included and it is very filling. There is a selection of fruit, breads, cheeses and meats. Also there is a menu that you can order eggs any way you like, bacon and sausage. These are included. They also have other items for a small fee. However, it is very filling and satisfying and I don't think you would have to purchase additional. A couple of days we had tours that began before breakfast started but we still was offered a "box" breakfast that was delivered to our room prior to departure. The "box" was actually a hefty bag that had more than enough in it to keep you full for several hours. It pretty much had everything. If we are ever back in Bergamo, we definitely will stay here.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place in the Center of Citta Alta.
Wonderful, modern hotel. The drive to the center of town is difficult but we should have come in another way avoiding all the pedestrians. We checked in and the room was normal-small in size with a view of the inside courtyard. I asked for a larger room so they moved us to a junior suite with a great view and about 90 Euros more per night. We accepted as it was the end of a long trip for us and needed to unwind and pamper ourselves. The service in the retaurant and bar is excellent. Everyone was so helpful.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Evyatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in upper town, good service Get instruction how to reach by car as it is complicated. Good breakfast
Stayed 1 night in Jan 2019

10/10 Excellent

Carlton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Greatly enjoyed my time at this property. I was given an upgraded room which had a balcony overlooking the Court yard. The room was top notch with great amenities. The shower was and bathroom was clean, well organized and very high quality. The bar was small, but has a good cocktail selection. Breakfast in the morning was really good with lots of options and fresh fruits, cheeses and meats. The area around the hotel is quite nice with historical buildings and easy access to the city center. The location is a little tricky, but the hotel emailed me instructions prior to arriving. It's. It easy to locate as you need to try through some old historic streets and some of them are restricted access...which I'm still confused by. I would highly recommend the hotel, but hire a driver to bring you there
Stayed 1 night in Jan 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bregamo is a ‘must see’ place in Northern Italy. An incredibly rich history, great hotel accommodations and the food.......out of this world. The Relais San Lorenzo couldn’t have been better. Clean, comfortable, friendly and attentive staff. Don’t forget to check out the restaurant. It’s quite a surprise!
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always look forward to staying here
Everything about my stay here was great. I had a nice view and it was a great time to be in Bergamo with the holiday market. I've stayed here multiple times previously and have always had a solid experience. The service is top-notch and everyone's super friendly. Would definitely recommend for a short or longer stay in this beautiful city.
Stayed 4 nights in Dec 2018