4/10 Poor
Rebecca
Travelled with family
19 Sep 2024
Disliked: Staff & service
This review does not include the housekeeping staff at the villages. The housekeeping staff were amazing - kept our room clean and bright!
However, the front desk staff and managers were a complete disappointment. I was getting married off site on the 14th and called to ask if I could have a package delivered to reception. The staff said yes. The package was delivered on September 11. I called no less than 10 times to check about the package and they could not find it. Not only could they not find it, they never called me back. This included the manager, Alex. The reception staff also stated that the person who signed for it no longer worked there so "someone else must have used her name to sign for it." They also stated no manager was on duty multiple times.
This was a box for my wedding on the 14th with over 1500 dollars worth of goods in it. They did not find it until one of my guests went to the front desk and insisted on searching the receiving room herself. Again, it is one thing to lose a package and another to never call the person back. I travel for work and have never had an experience like this. They made my wedding experience incredibly stressful. And, still, no call.
Rebecca
Stayed 5 nights in Sep 2024