2/10 Terrible
Elizabeth
Travelled with family, Travelled with family and small children
17 Jun 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
ive stayed here several times this passed month. my family i came from california & are waiting for escrow to close for a house we bought.
we stayed here the very morning of our arrival to Kentucky. 1st stay here, the greeter was excellent. very polite. made us feel at home with his generosity. allowed us to do an early morning check in & thank goodness for that because we drove consistently from out of state.
2nd stay here the woman was very stand off’ish and rude to my family and i. toilet didn’t work in the joint room i stayed at here only 1 of the bathrooms worked. nothing was done after my complaint. but i let it go because i didn’t want to seem ungrateful.
3rd stay here nothing worked all night long. no electricity and no water. i just accepted it because the man is polite and i’ve stayed here before i felt comfortable.
4th stay here, the toilet didn’t work. i brought it to the women’s attention over the front desk phone line & all she said was “yes”, “yes”, “yes” over the phone. i finally hung up and had to urinate in a cup.
i should’ve never came back after the 2nd time, but i had such a great experience the 1st stay here and it was comfortable.
i stayed here my final & 5th time today. a man at the front desk i’ve never seen before. i told him there was ants all over the desk, & bit my mother & my baby son all night long.. also in our food. my sons formula was ruined. he said since i didn’t show him when it happened, that there’s nothing he can do.
Elizabeth
Stayed 1 night in Jun 2024