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"I must say the reception staff was excellent. I booked a day trip & got into some com problems. I asked help from the receptionist. She is so helpful, check my emails & call n help clarify the situation with them, even suggest change date or so.In the end i still did not get to go for the trip cos the other party not agreeable. She is kind even ask me to try get a refund though is supposely non redundable. I took her advice & tried. I got my refund. So thankful of her. Too bad i did not get her name. This incident happen on 28 oct. She is on duty that day. I am not sure if her race is consider an indian."

"comfy"

"Lovely stay. Smooth check in. Room was ready a bit earlier. Good service. Nice rooms with all the basic esssntials. Bar down stairs nice and breakfast was lovely with a good range/lots of options. Easy checkout. Wpuld be great if they had a warmer pool or spa but otherwise perfect t. "

"Great location, lovely view of river from front rooms "

"We decided on the upgrade to junior suite. Spa Bath was fantastic and the room overlooked the river. Staff were very helpful to assist with a broken glass in the bathroom. Definitely will be back"