6/10 Okay
Lydia, PORTLAND
20 Oct 2024
Disliked: Staff & service
When I arrived, I was told that I had reserved an accessible room (I did not) and that neither accessible room was available and I had to pay an extra $20 to stay in another room. I was also told I should have called in advance to change rooms, which is ridiculous since I didn't know the accessible rooms they claimed I had booked were taken. Clearly this makes no sense and there is some issue between Travelocity and the hotel. I just payed the $20 since I had no other options, but this is unacceptable in several different ways.