The lobby of the Marriott La Jolla is very modern and beautiful. However, the WOW factor stops there. Upon entering our guest room, we were greeted with the stench of mold and dated furniture. The room itself seemed quite old and had a lot of dust that had long settled on objects like the headboards, lamps, and even the walls. (Note the photo included.) The bathroom was somewhat clean, despite the amount of dust and dirt that sat on the vanity countertop.There was even the remains of toothpaste near the faucet where someone had previously brushed their teeth. The morning after check in, I called the front desk to request 2 laundry bags and a box of tissue. The person who answered was quite friendly and accommodating. I was impressed with how quickly the laundry bags were brought to my room. Yet, when I inquired about the box of tissue that I had also requested, the attendant immediately reprimanded me by not including that in my ask over the phone. I told the staff member that I did indeed request 2 laundry bags and a box of tissue over the phone. Yet, the staff member looked at his mobile device, and again, stated that I had not requested the tissue and told me he would return with the item. Perhaps the box of tissue was not communicated by the front desk staff. I do not know. But, I do not feel that deserved a reprimand from the attendant either way. There was very little issue with settling my account upon check out. But, my family and I will not be returning.
