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Imperial Swan Hotel & Suites

3.0 star property
3-star hotel near Family Fun Center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Imperial Swan Hotel & Suites

Desk, iron/ironing board, cribs/infant beds, rollaway beds
Point of interest
Royal Room, 1 King Bed, Non Smoking | Living area
Interior entrance
Combined shower/tub, deep soaking tub, hair dryer, bathrobes

Reviews

4.2 out of 10

Popular amenities

  • Pet-friendly
  • Air conditioning
  • Business services

Explore the area

Map
4141 S Florida Ave, Lakeland, FL, 33813
  • Family Fun Center
    19 min walk
  • Winners Circle Sports Bar & Grill
    2 min walk
  • Lakeland Station
    12 min drive
  • Lakeland, FL (LAL-Lakeland Linder Regional)
    7 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Royal Room, 2 Double Beds, Non Smoking

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Royal Room, 2 Double Beds, Non Smoking

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Executive Suite, 1 King Bed with Sofa bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Royal Room, 1 King Bed, Non Smoking

Royal Room, 1 King Bed, Non Smoking

Royal Room, 1 King Bed, Non Smoking

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Desk, iron/ironing board, cribs/infant beds, rollaway beds

Suite, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Front of property

Stay Inn and Suites

Pool
Parking included
Free WiFi
Restaurant
3.1 out of 5, (667)
The price is CA $128
per night
CA $145 total
includes taxes & fees
8 Jan - 9 Jan
Stay Inn and Suites

About the area

Lakeland

Heart of Lakeland.You'll find Family Fun Center and Lakeside Village within 3 miles (5 km) of this hotel. Also, Veterans Park is within 3 miles (5 km) and Polk Museum of Art is within 6 miles (10 km).

What's nearby

  • Lakeside Village - 4 min drive
  • RP Funding Center - 8 min drive
  • Publix Field at Joker Marchant Stadium - 11 min drive
  • Sun N Fun Air Museum - 11 min drive
  • Lakeland Square Mall - 13 min drive

Getting around

  • Lakeland Station - 12 min drive
  • Tampa Intl. Airport (TPA) - 46 min drive

Restaurants

  • ‪Chick-fil-A - ‬12 min walk
  • ‪Taco Bell - ‬13 min walk
  • ‪Texas Roadhouse - ‬12 min walk
  • ‪Chipotle Mexican Grill - ‬16 min walk
  • ‪New Moon Sushi - ‬3 min walk

About this property

Imperial Swan Hotel & Suites

3-star hotel near Family Fun Center
Imperial Swan Hotel & Suites offers its guests complimentary use of a nearby fitness facility, an ATM, and a television in a common area. Event space at this hotel measures 7500 square feet (697 square meters) and includes a conference center. You'll have access to the outdoor pool and health club at a partner property.

Smoking is allowed in designated areas at this 3-star Lakeland hotel.

  • 168 guestrooms or units
  • 7 levels
  • 7500 sq ft of conference space
  • 697 sq m of conference space
  • Conference center
  • Front desk (limited hours)
  • Wedding services available
  • Computer for guest use
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
Imperial Swan Hotel & Suites offers 168 accommodations with bathrobes and hair dryers. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided on request.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Spanish

Property amenities

Family friendly

  • Access to nearby outdoor pool
  • Cribs/infant beds (surcharge)
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Separate living room

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Things to do

  • Access to nearby health club
  • Access to nearby outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Cribs/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.0
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:30 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25.00 per pet, per day, plus a deposit of USD 25.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 11 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 8.99 per accommodation, per night
The resort fee includes:
  • Internet access
  • Self parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 25.00 per stay
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.0 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Imperial Swan
Imperial Swan Hotel
Imperial Swan Hotel Lakeland
Imperial Swan Lakeland
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan & Suites
Imperial Swan Hotel & Suites Hotel
Imperial Swan Hotel & Suites Lakeland
Imperial Swan Hotel & Suites Hotel Lakeland

Imperial Swan Hotel & Suites Reviews

Reviews

4.2
Rating 10 - Excellent. 87 out of 1000 reviews" "
Rating 8 - Good. 91 out of 1000 reviews" "
Rating 6 - Okay. 138 out of 1000 reviews" "
Rating 4 - Poor. 190 out of 1000 reviews" "
Rating 2 - Terrible. 494 out of 1000 reviews" "

4.6/10

Cleanliness

5.2/10

Staff & service

3.6/10

Amenities

4.2/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Regina

Travelled with partner
Worst hotel I’ve ever stayed in. Checkin took more than 45 minutes because staff was slow and seemed confused about everything. Carpet in hallway smelled like cat pee. Carpet in room smelled like dogs. Carpet was dirty and sticky. No garbage can, no coffee maker, no telephone, no comforter on bed. TV didn’t work. Door didn’t lock. Toilet had not been cleaned in weeks. Sink would not drain at all and filled up completely. Cigarette burns all over curtain. Pool was drained and covered with tarp.
Stayed 1 night in Oct 2024

6/10 Okay

Norris

Liked: Cleanliness
Stayed 1 night in Sep 2024

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very outdated staff knows no English had to wait hours to be checked in property not maintained well no water in pool
Stayed 1 night in Sep 2024

2/10 Terrible

Liliana

Disliked: Cleanliness, amenities
Did not have someone at the front desk to check us in. Hotel run down
Stayed 1 night in Sep 2024

2/10 Terrible

Sandra

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was full of black mold and the carpet we all stained I did not end up staying I left after seeing the room I asked the front desk to cancel my stay I know it is non refundable but I am a dialysis patient and I would have gotten very sick from the mold
Stayed 1 night in Aug 2024

2/10 Terrible

Jamie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
I got locked out of my room at 1030pmvwhen my key card was demagnitized. I then spent until 8am the following Monday rning in a chair I'm the hotel lobby. I called the afterhours number posted at the front desk 56 times and got no answer or return call. The following morning I was offered 20pct off. What a joke . This place should be shut down.
Stayed 1 night in Aug 2024

2/10 Terrible

Erica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this place at all!!!
Stayed 1 night in Jul 2024

10/10 Excellent

Dashia

Stayed 1 night in Apr 2024

10/10 Excellent

Lakisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place to Stay
The only thing wrong with the room was that the light at the entrance at the door was out. Otherwise, it was a clean comfortable room. The fridge worked and so did the microwave. The front counter clerk was friendly, knowledgeable and quick at her job.
Stayed 1 night in Jul 2024

10/10 Excellent

James

Stayed 1 night in Jul 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an amazing stay they were very accommodating A lot of things were still under construction but overall great I will be staying here again the next time I come down
Stayed 2 nights in Jul 2024

2/10 Terrible

Horacio

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smells really bad.
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good!
No service at front desk on most days. No working room keys needing replaced several times. Room was dirty and with mold in the bathroom. Air conditioning in the hallway was intermittently working. This used to be a nice little hotel… hope they fix it back up.
Stayed 2 nights in Jul 2024

4/10 Poor

Craig

Business traveller, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Remodeling
Stayed 2 nights in Jul 2024

8/10 Good

Norris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

2/10 Terrible

cindy

Disliked: Cleanliness, staff & service, property conditions & facilities
Looked like it was under construction limited office hours, no ice machines, mustysmelling will never stay again
Stayed 1 night in Jun 2024

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Old and Sad!!
This hotel should not be on you listing.
Stayed 1 night in May 2024

10/10 Excellent

Randi

Travelled with partner
The staff was so welcoming and helpful! Great customer service! Spacious room and pet friendly which is a BONUS!
Stayed 3 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Herbert

Stayed 1 night in Apr 2024

4/10 Poor

Mark

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is very dated, No quality ventilation and old carpets. Staff is Amazing, one young concierge was exceptional. It seems it’s under new management, restaurant was closed and turned into a flee market (bad idea) retail stores and gift shop in lobby closed and full of old decorations. Thai is a budget friendly hotel, with limited to no options of a great bygone era. I hope they can bring it back ! But absolutely not with current management, they clearly do not have a clue.
Stayed 2 nights in Apr 2024

4/10 Poor

Caroline

Business traveller
Disliked: Cleanliness, property conditions & facilities
My crew told me it was the worst place they've stayed for work in Central Florida. Unfortunately, there are very few smaller hotels in the area!
Stayed 6 nights in Apr 2024

2/10 Terrible

Andre

Disliked: Cleanliness, staff & service, property conditions & facilities
DIRTY SHEETS AND ROACHES This place is disgusting and way overpriced. The whole hotel reeks and smells musty. I know this is Florida but the other 6 hotels I’ve stayed at in Florida have never smelled like this. They give one singular sheet for your bed and on top of that, mine were stained with blotches and little black dots, the closet door was broken, the glass was cracked, but worst of all they had roaches in the bathroom that crawled behind the mirrors. I ended my stay early and was told that they’d get back to me with a refund but since then they have blocked my number and are an absolute scam.
Stayed 3 nights in Apr 2024