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Dream Downtown, by Hyatt

4.5 star property
4.5-star luxury hotel near Chelsea Market

Choose dates to view prices

Photo gallery for Dream Downtown, by Hyatt

Lobby
Room, 1 King Bed (Platinum)
Minibar, in-room safe, desk, laptop workspace
Bar (on property)
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking available
  • Bar
  • Free WiFi
  • Pet-friendly

Explore the area

Map
355 W 16th St, New York, NY, 10011
  • The High Line Park
    ‪4 min walk‬
  • Empire State Building
    ‪4 min drive‬
  • Times Square
    ‪4 min drive‬
  • New York, NY (LGA-LaGuardia)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed (Bronze)

Room, 1 King Bed (Bronze)

Room, 1 King Bed (Bronze)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool Access (Gold)

Room, 1 King Bed, Pool Access (Gold)

Room, 1 King Bed, Pool Access (Gold)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Silver)

Room, 2 Double Beds (Silver)

Room, 2 Double Beds (Silver)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Silver)

Room, 1 King Bed (Silver)

Room, 1 King Bed (Silver)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Gold)

Room, 2 Double Beds (Gold)

Room, 2 Double Beds (Gold)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (Platinum)

Suite (Platinum)

Suite (Platinum)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Platinum)

Room, 1 King Bed (Platinum)

Room, 1 King Bed (Platinum)

  • City view
  • 46.0 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Bronze)

Room, 1 King Bed, Balcony (Bronze)

Room, 1 King Bed, Balcony (Bronze)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Bronze)

Room, 2 Double Beds (Bronze)

Room, 2 Double Beds (Bronze)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Pool View (Silver)

Room, 1 King Bed, Pool View (Silver)

Room, 1 King Bed, Pool View (Silver)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Pool View (Roll-In Shower, Silver)

Room, 1 King Bed, Accessible, Pool View (Roll-In Shower, Silver) | Bathroom

Room, 1 King Bed, Accessible, Pool View (Roll-In Shower, Silver)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed ( WITH POOL ACCESS (Platinum))

Suite, 1 King Bed ( WITH POOL ACCESS (Platinum))

Suite, 1 King Bed ( WITH POOL ACCESS (Platinum))

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (ROLL IN SHOWER, POOL ACCESS (GOLD))

Bathroom shower

Room, 1 King Bed, Accessible (ROLL IN SHOWER, POOL ACCESS (GOLD))

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Bronze)

Room, 1 Queen Bed (Bronze)

Room, 1 Queen Bed (Bronze)

  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Gold)

Room, 1 King Bed (Gold)

Room, 1 King Bed (Gold)

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

New York

City center stay.A stay at this Manhattan hotel places you steps from Chelsea Market and within a 5-minute walk of The High Line Park. Union Square Park and Empire State Building are also within 2 miles (3 km).

What's nearby

  • Chelsea Market - 3 min walk - 0.3 km
  • The High Line Park - 4 min walk - 0.4 km
  • Madison Square Garden - 18 min walk - 1.5 km
  • Empire State Building - 4 min drive - 2.9 km
  • Times Square - 4 min drive - 2.7 km

Getting around

  • 8 Av. Station (W 14th St.) - 2 min walk
  • New York 14th St. Station - 11 min walk
  • LaGuardia Airport (LGA) - 30 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Buddakan - ‬1 min walk
  • ‪Los Tacos No. 1 - ‬2 min walk
  • ‪Tao Downtown - ‬1 min walk
  • ‪Lobster Place - ‬2 min walk

About this property

Dream Downtown, by Hyatt

4.5-star luxury hotel near Chelsea Market
Dream Downtown, by Hyatt offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A nightclub, a rooftop terrace, and multilingual staff are also featured at the luxury Dream Downtown, by Hyatt. Parking is available for a fee.

This 4.5-star New York hotel is smoke free.

  • 314 guestrooms or units
  • 12 levels
  • 2 buildings
  • Meeting rooms
  • Built in 2011
  • Nightclub
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Dream Downtown, by Hyatt offers 314 accommodations with minibars and safes. LED televisions come with cable channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

Chinese (Mandarin), English, French, Italian, Korean, Portuguese, Russian, Spanish

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  • Restaurant
  • Air conditioning
  • Gym
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includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (USD 85 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 24-hour gym
  • Nightclub
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 12 to May 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 99 per accommodation, per stay
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 57.38 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 85 per night
  • Pet fee: USD 99 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. 
    Cashless payment methods are available for all transactions.

The pool is located in a private club operated by a third-party. Guests have access to the pool from 8:30-10:30 AM and 6-8 PM. From 11 AM-6 PM, the pool is available only to adults aged 21 and older and requires wristbands (surcharge) to access.

We should mention

  • The seasonal pool will open May 19 and close September 13.
  • Pool access available from 8:30 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Downtown Dream
Dream Downtown
Dream Downtown Hotel
Dream Downtown Hotel New York
Dream Downtown New York
Dream Downtown Hotel New York City

Dream Downtown, by Hyatt Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 657 out of 1375 reviews
Rating 8 - Good. 261 out of 1375 reviews
Rating 6 - Okay. 196 out of 1375 reviews
Rating 4 - Poor. 132 out of 1375 reviews
Rating 2 - Terrible. 129 out of 1375 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin Lee

Liked: Cleanliness, property conditions & facilities
Cool vibe, nice staff, great location!
Stayed 2 nights in Jan 2025

6/10 Okay

Azucena

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Amenities offered before were not longer offered this time. Basic things like a bottle of water per room, tea, etc.
Stayed 1 night in Jan 2025

10/10 Excellent

Katherine

Stayed 1 night in Jan 2025

8/10 Good

Annie

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Francis

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There's a hidden fee when u check in. Front desk person told me "you should have read the fine print". Thanks buddy!
Stayed 1 night in Jan 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury look; average offerings
Nice room: comfy bed, not cramped like most New York hotels. Great shower. Could amp up fun details like drinking water in the room, 2 robes instead of one, microwave — especially given the extra fees. Coffee shop attached has nice folks but the offerings are second rate (though just as expensive) to the class of the hotel and tangential. restaurant. Definitely recommend going elsewhere for coffee or breakfast.
Stayed 3 nights in Jan 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Tami

Liked: Staff & service, property conditions & facilities
The room only had one small garbage can in the bathroom, drawers in closet were broken and didn’t function properly, late night bass sounds from nightclubs. Overall, good value, walkable to many nearby areas for shopping and dining, friendly staff.
Stayed 3 nights in Jan 2025

8/10 Good

Snir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Julia

Liked: Property conditions & facilities
Very clean and nice stay
Stayed 1 night in Dec 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Cindy

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kim

Stayed 1 night in Jan 2025

8/10 Good

Marc

Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
It was a decent stay. Social media hyped the property out to more than what it was. Very now aesthetics.
Stayed 1 night in Jan 2025

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the property. I come from a creative background and the artwork throughout on the first floor is great, great, great. Down to the throw pillows on the seating. Only constructive criticism I have at this time, add help at the hotel entry with baggage, unloading, etc.
Stayed 1 night in Dec 2024

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very trendy looking with a great vibe i. a fabulous area close to restaurants and shopping. The actual rooms were Clean and comfortable but could have used a bit more lighting. The front desk staff were professional, helpful and pleasant to deal with. I did feel as though there were not enough staff. There was no doorman so I had to struggle to get the heavy doors open and bring my luggage in. I. addition there was no room service which sometimes is helpful to have. Lastly the parking costs were extremely high.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jeffrey D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for a mini staycation
Booked here for NYE as a staycation since our building gets pretty loud and my partner and I wanted to turn in early, and needed a dog friendly option. For the most part, this was a solid choice. The hotel did have some pretty big and loud parties, which *I* should have researched before booking, but even still, things were pretty quiet and manageable. Friendly staff, comfy bed, and really nice shower. Would definitely consider staying here again. Near LOTS of good dining.
Stayed 1 night in Dec 2024

10/10 Excellent

Evan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient to chelsea, village, meatpacking and midtown - the suites are excellent, the regular rooms are too tiny. If you don't mind the pounding bass from the multiple night clubs at the property shaking the entire hotel until the wee hours (I actually find it soothing) than this is the hotel for you
Stayed 4 nights in Dec 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area!
Stayed 2 nights in Dec 2024

10/10 Excellent

Raymond

Stayed 1 night in Dec 2024

6/10 Okay

Michael

Travelled with family
Disliked: Staff & service
mediocre hotel
The front desk staff did not even greet me when I checked in and checked out. No even a friendly hello. I arrived around 2:20 PM and my room was not ready. I was told that I would receive a txt message when the room was ready, but that never happened. No upgrade and no complimentary drinks offered.
Stayed 2 nights in Dec 2024

10/10 Excellent

jazzy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly customer service.
Stayed 4 nights in Dec 2024