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Element New York Times Square West

3.0 star property
3-star hotel near Times Square, connected to the convention center

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Photo gallery for Element New York Times Square West

Rooftop terrace
1 bedroom, pillowtop beds, in-room safe, desk
Interior
1 bedroom, pillowtop beds, in-room safe, desk
Traditional Room, 1 King Bed, Non Smoking

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪7 min walk‬
  • Madison Square Garden
    ‪7 min walk‬
  • New York, NY (JRB-Downtown Manhattan Heliport)
    ‪21 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillowtop beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-size fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby lounge

Suite, 1 Bedroom, Non Smoking, City View

  • 49.6 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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Room

Hyatt Place New York City/Times Square

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (2286)
The price is CA $264
per night
CA $308 total
includes taxes & fees
3 Mar - 4 Mar
Hyatt Place New York City/Times Square

About the area

New York

City center stay.Within a 10-minute walk of this Manhattan hotel, you'll find Times Square and Broadway. Madison Square Garden and Bryant Park are also within half a mile (1 km).

What's nearby

  • Times Square - 6 min walk
  • Broadway - 7 min walk
  • Madison Square Garden - 7 min walk
  • Empire State Building - 15 min walk
  • Grand Central Terminal - 18 min walk

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 9 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Carlo's Bake Shop - ‬2 min walk
  • ‪Beer Authority - ‬2 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪Dear Irving on Hudson - ‬2 min walk

About this property

Element New York Times Square West

3-star hotel near Times Square, connected to the convention center
Element New York Times Square West offers its guests a 24-hour fitness center and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features a rooftop terrace, coffee/tea in a common area, and laundry facilities.

This 3-star New York hotel is smoke free.

  • 1 building
  • 411 guestrooms or units
  • 40 levels
  • Meeting rooms
  • Built in 2010
  • Buffet breakfast (free)
  • Terrace on the roof
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Convenience store
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Languages

English, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Full-sized refrigerator
  • Grocery/convenience store
  • Kitchenette
  • Laundry facilities
  • Microwave

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Offsite parking within 0.2 mi (USD 76 per day), from 7:00 AM to midnight

Food and drink

  • Free buffet breakfast available 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Free bicycle rentals

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Free bottled water
  • Kitchenette
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1032 out of 2249 reviews
Rating 8 - Good. 701 out of 2249 reviews
Rating 6 - Okay. 298 out of 2249 reviews
Rating 4 - Poor. 112 out of 2249 reviews
Rating 2 - Terrible. 106 out of 2249 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

LYNNETTE, San pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Erfan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plus the rooftop it was closed all the time we were there which I really wanted to go and enjoy the view
Stayed 4 nights in Jan 2025

10/10 Excellent

Indira

Liked: Staff & service
Stayed 2 nights in Nov 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

2/10 Terrible

timothy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Element because it was a hotel that offered a room that accommodated 4 people, and walking distance to Times Square. The area around the hotel is unsafe, filled with homeless people, trash everywhere, and it smelled of human waste. We went in August and the heat made that stench worse. The workers were extremely slow in checking people in and out. The elevators took extremely long. Sometimes the elevator would be filled, and you needed to wait for another one. The room was dirty. The shower would not drain, and the floor was slanted away from the drain so it just collected and overflowed onto the floor. There was mold along the perimeter of the shower and in the bathroom, and smelled like mold. Google the street area,.. and you will find that it is a high crime area. When we got home, this area was on the news regarding the trash and crime. I would never stay here again.

8/10 Good

Nicholas Boys, London

Stayed 5 nights in Oct 2024

2/10 Terrible

Suzette

Stayed 3 nights in Oct 2024

8/10 Good

Korey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area close to a lot of activity. Rooms are clean. They even have free wine and snacks Monday through Thursday.
Stayed 3 nights in Oct 2024

10/10 Excellent

Maedeh

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 3 nights in Nov 2024

10/10 Excellent

natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice, liked that we had scan room key to enter the front door which made us feel safe!
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking city views (photo taken from room)
Modern, clean and comfortable, we enjoyed staying at the Element. The view was absolutely breathtaking (40th floor facing Hudson Yard) and the room had everything we needed. The free breakfast food was good but used disposable plastic cutlery. Staff were friendly and helpful. Would definitely recommend staying here.
Stayed 3 nights in Oct 2024

10/10 Excellent

Cinthya

Stayed 2 nights in Sep 2024

10/10 Excellent

Ashley

Loved it
Stayed 4 nights in Oct 2024

6/10 Okay

Craig

Travelled with family
Liked: Staff & service
Just okay Stay
The hotel is average. Room was clean overall but just not high quality finishes or linens and very worn. The bathroom outlet did not work. I wouldn’t stay again because I didn’t feel the cost was in line with the quality even for the location which was very convenient for this short trip.
Bathroom door
Rusted hinges
Broken outlet
Stayed 1 night in Oct 2024

10/10 Excellent

JUAN PABLO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 4 nights in Aug 2024

8/10 Good

Scott

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect place to stay . Very central to all places to visit
Stayed 7 nights in Oct 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty bathroom and Serious safety hazards
We were given a room at floor11. * The sink in the bathroom would not work; the water in it could not flow away. We asked the clerk to change our room; but we were told that no room was available. They got somebody to come into our room to check it out and fix, that’s around 12:30 AM; then we were told to remove the stopper in the sink to use it. However, we noticed that later the sink was also leaking, and that toilet was leaking too. * The shower place is very small and dirty; the hotel put a dirty folded table in the shower place and it couldn’t be removed away. The sprinkler device is very poor and simple. You have to squat to take a shower or use one hand to hold the sprinkler. * Emergency passageway has obstacles. Just out of the room, a large shelf had been placed in the passageway since we arrived. Once there was need for leaving for emergency, customers would be in danger and big trouble. Room is also dirty. This condition is not acceptable for providing to any customer, and it took almost $500 one night. I will not choose this hotel anymore.
Stayed 1 night in Oct 2024

4/10 Poor

Russell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underwhelming
so incredibly busy and the elevators were slow and challenging for the size of crowd... coffee maker in room didn't work... hot water if you're lucky...but then the steam set off the smoke alarm. front desk couldn't be bothered at check in... not what we expected for the price. never even attempted to clean the room, or fulfill our requests for more towels.
Stayed 3 nights in Oct 2024

2/10 Terrible

Antoine Waldrys

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Johnny

Liked: Property conditions & facilities
Famtastic
Stayed 1 night in Oct 2024