2/10 Terrible
Kacy
Travelled with partner
30 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrive and the room we were given did not have the tub. Fine whatever it’s a bummer but I’ll live. We decided to go ahead and hit the slots and have some fun. After playing a while we hit up the diner (that was a whole mess) and decide it’s time to go kick our feet up. We get to the room and I wanted to turn around and go home. The bathroom was dirty and there was hair all in the shower. I’m still nursing so I needed to pump and store milk. The refrigerator in the room wasn’t cold and never got cold. The door had a nice chunk out of it. The bed did not have a fitted sheet on it. There was a mattress protector and a comforter and a top sheet. No fitted sheet. Gross! The shower head was so low I could barely fit under it and I’m 5 ft 1. I understand we didn’t book the top dollar room but $152 plus tax and $12 resort fee should have gotten us more than an ill equipped room without sheets and a working fridge. At the very least a CLEAN room would have been appreciated. This was my first experience at the paragon and after this I’m quite sure it will be my last. I have now contacted the hotel 3 times and have yet to get an email or phone call returned.
Kacy
Stayed 1 night in Dec 2024