4/10 Poor
Christopher
Travelled with family
28 Dec 2024
Disliked: Staff & service, property conditions & facilities
I can't begin to describe how disappointed we are in the last stay at the Hampton Inn at Nanuet. We were there from December 20-24 of this year. What we discovered within one day was how poorly the HVAC performed for the floor we stayed on - it was completely driven by the heating system with no way to adjust the temperature down. Compounding the problem was the inadequate venting of the bathroom which only added on to the temperature and humidity of the rooms. We had to stop taking showers or only quick cold showers or risk spiking the temperature and humidity in the room. We occupied two rooms and the room with our daughters was almost 80 degrees and ours was 72 degrees for the duration of the trip. When we contacted the local management we were told there was nothing that could be done because the AC was off and only the heat could be adjusted - the problem was that it only went up and not down - the fan controls had no effect on the room temperature. We contacted corporate and established a Hotel Assistance Case. The staff offered a small fan to help with the lack of air circulation as all the main fan would do is heat up the room. The small fan was not functional.On Monday the general manager asked my wife why we hadn't contacted staff to alert them. We had and also contacted corporate headquarters to complain.She offered to change rooms but we informed her we were leaving the next day. We had stayed there previously and never had problems of this nature before. Beware.
Christopher
Stayed 4 nights in Dec 2024