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Element New York Times Square West

3.0 star property
3-star hotel near Times Square, connected to the convention center

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Photo gallery for Element New York Times Square West

Rooftop terrace
1 bedroom, pillowtop beds, in-room safe, desk
Interior
Traditional Room, 1 King Bed, Non Smoking
1 bedroom, pillowtop beds, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Gym
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪7 min walk‬
  • Madison Square Garden
    ‪7 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪57 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillowtop beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-size fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillowtop beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

  • 49.6 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Bar (on property)

Hyatt Place New York City/Times Square

  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (2381)
The price is CA $774
per night
CA $893 total
includes taxes & fees
18 Mar - 19 Mar
Hyatt Place New York City/Times Square

About the area

New York

City center stay.Within a 10-minute walk of this Manhattan hotel, you'll find Times Square and Broadway. Madison Square Garden and 5th Avenue are also within half a mile (1 km).

What's nearby

  • Times Square - 6 min walk
  • Broadway - 7 min walk
  • Madison Square Garden - 7 min walk
  • Empire State Building - 15 min walk
  • Grand Central Terminal - 18 min walk

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 9 min walk
  • John F. Kennedy Intl. Airport (JFK) - 57 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Carlo's Bake Shop - ‬2 min walk
  • ‪Beer Authority - ‬2 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪Dear Irving on Hudson - ‬2 min walk

About this property

Element New York Times Square West

3-star hotel near Times Square, connected to the convention center
Element New York Times Square West offers its guests a 24-hour fitness center and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features a rooftop terrace, coffee/tea in a common area, and laundry facilities.

This 3-star New York hotel is smoke free.

  • 1 building
  • 411 guestrooms or units
  • 40 levels
  • Meeting rooms
  • Built in 2010
  • Buffet breakfast (free)
  • Terrace on the roof
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Convenience store
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
Element New York Times Square West offers 411 air-conditioned accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Languages

English, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Full-sized refrigerator
  • Grocery/convenience store
  • Kitchenette
  • Laundry facilities
  • Microwave

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Offsite parking within 0.2 mi (USD 76 per day), from 7:00 AM to midnight

Food and drink

  • Free buffet breakfast available 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Free bicycle rentals

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Free bottled water
  • Kitchenette
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Offsite parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1054 out of 2292 reviews
Rating 8 - Good. 713 out of 2292 reviews
Rating 6 - Okay. 304 out of 2292 reviews
Rating 4 - Poor. 114 out of 2292 reviews
Rating 2 - Terrible. 107 out of 2292 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

LYNNETTE, San pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Erfan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plus the rooftop it was closed all the time we were there which I really wanted to go and enjoy the view
Stayed 4 nights in Jan 2025

2/10 Terrible

Isabel, las vegas

Travelled with family
Liked: Cleanliness, amenities
Excellent room amazing view of the Empire State Building. Great hotel EXcept- the elevator one was broken and of the two you have to wait 15-30 minutes for a ride terrible especially being on the 39th floor horrible. Staff do not care and really dont want to hear people’s complaints. Everyone was annoyed about this. Everything else was great
Stayed 2 nights in Nov 2024

10/10 Excellent

Susan, Matthews

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything was within walking distance and the neighborhood was safe
Stayed 3 nights in Nov 2024

6/10 Okay

Farnoush

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Joselid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

4/10 Poor

James A

Travelled with family
Disliked: Property conditions & facilities
Elevator very bad not one not working at all second two didn’t operate correctly We had to walk down from the 33 floor to get out of the building Elevator problems
Stayed 4 nights in Nov 2024

6/10 Okay

Ines Nor

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Buen hotel, recomendable.
Problema con los ascensores, Estaba en el piso 31 y de tres ascensores funcionaba solo uno. La habitación es cómoda y el hotel esta bien ubicado. El desayuno estaba muy bien para ser Nueva York que no suelen ofrecer desayuno o es super básico. Hacen la habitación día por medio, ya que pasan a cambiar los toallones haría la cama todos los días! El personal de recepción es muy amable
Stayed 6 nights in Nov 2024

6/10 Okay

Samantha

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

joseph

Stayed 1 night in Nov 2024

10/10 Excellent

Kanwar rajdeep singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Fine hotel, but the elevator situation added a stress that wasn't needed.
Stayed 3 nights in Nov 2024

6/10 Okay

Susan L

Liked: Staff & service
Awesome location
The hotel has an amazing location and super friendly staff. They allowed us to check in early as well. They offer a free breakfast as well. Coffee is available all day and free water bottles. My only complaint would be the elevators. They have three but only two working and in the late afternoon/evening they use one for movement of garbages and supplies which I understand needs to be done but it still is a huge inconvenience and long waits. Overall we had good sleeps on comfy beds and a little kitchenette and a great view!!!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Dianne, Bonne Bay Pond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Rooftop patio is beautiful. Location was perfect and close to many amenities in walking distance.
Stayed 3 nights in Nov 2024

10/10 Excellent

Carmen, Camuy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Good breakfast in NY near Broadway and Times Square
Stayed 4 nights in Nov 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Vandana

Liked: Cleanliness, room comfort
Elevator waiting time is pain but otherwise everything else is good.
Stayed 2 nights in Nov 2024

6/10 Okay

Umesh

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
It is very good location but staff was not good at bar
Stayed 2 nights in Nov 2024

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was mostly fine. The kitchenettes were a huge plus. The neighborhood is a little iffy as there are a ton of homeless on 39th. Proximity to time square and subway was good. What was disqualifying was that one of the three elevators was out of service for our entire stay. As a result we ended up mostly having to take the stairs up and down from our room as the wait for elevators could take upwards of 20 mins during busy times like breakfast or dinner. We ended up having to carry our luggage and two small children down seven flights of stairs to make sure we didn’t miss our flight. If the elevators were all working I could recommend but as long as they are under renovation, I would steer clear.
Stayed 5 nights in Nov 2024

2/10 Terrible

Melody

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Many other better hotels nearby don’t choose this hotel.Terribly noisy!!! house keepers shut every door like this is no other person there!!!! waiting 10-20 minutes For the elevator.Actually the elevator doesn’t work so we uses stairs because that waiting time was too much!!!No one comes to peak up luggage at the reception!!! Customer service is terrible like zero.
Stayed 4 nights in Nov 2024

6/10 Okay

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close, staff was friendly and helpful.
Stayed 2 nights in Nov 2024

4/10 Poor

Nichapha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The coffee maker was so dirty . The elevator was broken wait forever. The stuffs is not nice.
Stayed 4 nights in Nov 2024

10/10 Excellent

Deborah Kay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a really good size - and the kitchen has everything you would need. The heavy doors block out noise of other guests coming and going in the lobby. The breakfast is excellent - hot and cold options - plenty of variety and plenty of it. Lots of people struggle waiting for lifts at peak times that they operate manually to help congestion - if this is a major factor for you - just ask for a room on a lower floor. We stayed on the 4th floor so we could use the stairs. The staff are lovely. Great location.
Stayed 4 nights in Nov 2024