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WestHouse New York

5.0 star property
5-star luxury hotel near Broadway

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Photo gallery for WestHouse New York

Deluxe Suite, 1 Bedroom
Lounge
Property entrance
Exterior
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Gym
  • Laundry

Explore the area

Map
201 West 55th Street, New York, NY, 10019
  • Broadway
    ‪2 min walk‬
  • Times Square
    ‪8 min walk‬
  • Rockefeller Center
    ‪12 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪59 min drive‬

Room options

View all photos for Luxury Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Luxury Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room, 1 Queen Bed

Premium bedding, in-room safe, desk, blackout drapes

Luxury Room, 1 Queen Bed

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King

Premium bedding, in-room safe, desk, blackout drapes

Deluxe King

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 1 Queen Bed, Accessible

Luxury Room, 1 Queen Bed, Accessible

Luxury Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

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About the area

New York

City center stay.At this Manhattan hotel, you'll be well placed to visit Carnegie Hall and Broadway Theatre, both steps away. Broadway and Central Park are also within half a mile (1 km).

What's nearby

  • Broadway - 2 min walk - 0.2 km
  • 5th Avenue - 8 min walk - 0.7 km
  • Times Square - 8 min walk - 0.7 km
  • Rockefeller Center - 12 min walk - 1.1 km
  • Grand Central Terminal - 3 min drive - 2.2 km

Getting around

  • 57 St. - 7 Av Station - 1 min walk
  • New York W 32nd St. Station - 4 min drive
  • LaGuardia Airport (LGA) - 38 min drive

Restaurants

  • ‪Shake Shack - ‬2 min walk
  • ‪Famous Original Ray's Pizza - ‬2 min walk
  • ‪Premier Deli - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Trattoria Dell'Arte - ‬2 min walk

About this property

WestHouse New York

5-star luxury hotel near Broadway
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily.

Business amenities include a 24-hour business center, a meeting room, and limo/town car service. A 24-hour health club, a rooftop terrace, and a library are also featured at the luxury WestHouse New York. Parking is available for a fee.

This 5-star New York hotel is smoke free.

  • 1 building
  • 172 guestrooms or units
  • 7 levels
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
WestHouse New York offers 172 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 46-inch LCD televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

Chinese (Mandarin), English, Filipino, German, Hindi, Portuguese, Russian, Spanish

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Property amenities

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Limo/town car service
  • Self parking on site (USD 45 per night)

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 46-inch LCD TV with premium digital channels

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests should notify this property in advance of their anticipated arrival time.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 55 per person, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Faxes
  • Fitness center access
  • In-room safe
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 45 per night
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and cash.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

WestHouse
WestHouse Hotel
WestHouse Hotel New York
WestHouse New York
WestHouse New York Hotel
WestHouse New York Hotel
WestHouse New York New York
WestHouse New York Hotel New York

WestHouse New York Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 531 out of 1002 reviews
Rating 8 - Good. 249 out of 1002 reviews
Rating 6 - Okay. 112 out of 1002 reviews
Rating 4 - Poor. 56 out of 1002 reviews
Rating 2 - Terrible. 54 out of 1002 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Stayed 1 night in Sep 2024

10/10 Excellent

Shaikha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Salman Munir, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great find. Enjoyed the stay. It became our home far from home. Very helpful staff. Especially helpful with my gluten free requirements
Stayed 3 nights in Dec 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Christmas in NYC

Great hotel. Beautiful lobby, helpful and friendly staff. Our room was spacious and had a very comfortable bed. The location was perfect for exploring all the sights in NYC!
Stayed 4 nights in Dec 2024

6/10 Okay

Semyon

Liked: Cleanliness, staff & service, property conditions & facilities
This is a good hotel in an excellent location BUT it's horrendously overpriced. For the amount of money, we paid we got a very small room, a bathroom barely could fit one person, they give you water for only one day and you have to ask to get water after that, there is no coffee maker in the room, the breakfast is quite pedestrian. It's all will be good for a 3-star hotel but not for a 5-star hotel at a price close to $1000/night.
Stayed 2 nights in Dec 2024

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and considerate staff were highlights.
Stayed 3 nights in Dec 2024

6/10 Okay

FENNY, ISSAQUAH

Disliked: Cleanliness, property conditions & facilities
We booked this hotel due to location and the photos looks pretty good. The photos looks the hotel looks like more modern and up to date style. When we checked in the hotel was small, the room is old and dirty. The mirror was stained, lamp shades stained and different color light bulb. The door doesnt closed properly. No ventilation in the bathroom, so humid inside bathroom. No area to open luggages. The worse part is the room is so hot. They said during winter no a/c only heater. Luckily the window can open a tiny bit, for an inch, at least we can breath a bit. The worst nights ever. The upside: - theres umbrella downstair for guests to use. - coffee in the lobby - complimentary breakfast - complimentary pre-dinner, serve beer and light food - free bottle water, you can ask the concierge downstairs.
Stayed 4 nights in Dec 2024

2/10 Terrible

Sylvia

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Really disappointed with our stay. The room was terrible, dirty , damaged furniture. I recommended this hotel to my friends, I was so embarrassed. Want you charged for my room I considered it robbering, plus your site is false advertising. I would think about you post. Bathroom door all rusted. That’s not good . If I posted pictures I don’t think you would like it.
Stayed 2 nights in Dec 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service and complimentary breakfast / happy hour was excellent!
Stayed 3 nights in Dec 2024

10/10 Excellent

Robin Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Nov 2024

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful Hotel, friendly staff wonderful midtown location. Rooms need a brighter light and outlet for chargers. Bathroom was large but shower was very small. Nice bed and lineen but room temperature could not be controlled room was very hot. It was to late and we were all tired and did not bring it up to staff. Happy hour, staff attending it and balcony on 23 rd floor was worth the stay would recommend it!
Stayed 1 night in Nov 2024

10/10 Excellent

Lara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super stay once again :-)

It was absolutely lovely to be back at the Westhouse. From the moment we stepped through the door until we departed, we were met with smiles and politeness. The resort fee is an issue with reviewers on this site. Please take into consideration it includes a half decent breakfast. Beverages throughout the day and evening dinner with alcoholic beverages. The staff are generous with wine and Prosecco... a glass of wine in a restaurant anywhere in Manhattan costs at least $20 plus tax and tip! The math does add up. The resort fee covers access to what other hotels call executive lounge only it's better. Honestly worth the extra fee. My room was perfectly serviced every day and the accommodation staff were ver helpful at all times. Thank you to the staff whole team at the Westhouse. John and Lila
Stayed 9 nights in Nov 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
WestHouse was a perfect property to stay due to its proximity to Central Park south, Times Square, Broadway Theatres, and 5th Ave shopping. Nice beds with crisp linens and roomy floor plans. Large windows make the rooms brighter than most NYC hotel rooms we have frequented. Resort fee includes breakfast buffet and evening appetizers and drinks. Well worth the extra fee and food was varied and well prepared. Enjoyed eating on the terrace adjacent to the dining room since early-November sunshine was lovely. Front desk staff was welcoming and dining room staff was friendly, hospitable, and very hardworking. We will be returning to the WestHouse.
Stayed 3 nights in Nov 2024

8/10 Good

Jayne

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

8/10 Good

Damian

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Westhouse NY IS not a 5bstars hotel. Lacks service and improve a commitment to make clients feel the difference
Stayed 3 nights in Oct 2024

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

6/10 Okay

Colleen

Travelled with partner
Liked: Cleanliness, amenities
We really liked the location and the amenities offered. The shower pressure was great, it was clean, and the beds were comfortable. We were really disappointed however that the AC was not working. We complained at the desk and was told they would see to it. We came back after a show and was so hot. I called the desk again and was told the building was switched to heat and no AC would work. Was not offered a fan, or any alternative. It was the stay very uncomfortable and staff seemed to not care.
Stayed 2 nights in Oct 2024

4/10 Poor

hadar

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Good facility. Bad service and staff
Stayed 6 nights in Oct 2024

4/10 Poor

Daniel, Indianapolis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were initially put into the wrong room. Then the keys didn’t work to get into the room. The room was also quite dirty - the phones looked like they hadn’t been cleaned in weeks. Our AC also stopped working so the room was hot and dry. One of the elevators was down so wait times for elevators were quite long.
Stayed 4 nights in Oct 2024

10/10 Excellent

Nandika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boutique Hotel Not Quite 5 Stars

The service was excellent. 7 stars. The boutique hotel is classified as 5 stars but I think the rooms were run down and showing their age. The elevators were under renovation which made access slow. It’s biggest advantage is its access to Central Park and generally a great location close enough to all attractions and far enough from Times Sqaure
Stayed 3 nights in Oct 2024

4/10 Poor

dionne

Travelled with group
Liked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Jasen Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are exceptionally helpful and friendly, great location for subways and easy waling to central park and times square. The breakfast and evening meals plus drinks is a great idea, yes you pay extra but worth it.
Stayed 6 nights in Sep 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property is in a great location & a 2 minute walk from Central Park. Common areas very cozy with comfortable furniture to sit and people watch. Rooms are well appointed, but bathrooms do not provide space or additional shelves for toiletries. Buffet breakfast had traditional fare and was delicious. Only downside was lack of functioning elevators Waits and lines were long for the one that worked especially during peak times of day & evening
Stayed 2 nights in Oct 2024

10/10 Excellent

Raemarie

Stayed 1 night in Sep 2024