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Krystal Vallarta - All Inclusive

3.5 star property
3.5-star beachfront property near Cruise Ship Terminal

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Photo gallery for Krystal Vallarta - All Inclusive

4 restaurants, Regional cuisine
Exterior
3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
On the beach
Terrace/patio

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • 24/7 front desk
  • Bar
  • Housekeeping
  • Pool

Explore the area

Map
Av. de las Garzas S/N, Zona Hotelera, Puerto Vallarta, JAL, 48300
  • La Isla
    ‪11 min walk‬
  • Cruise Ship Terminal
    ‪14 min walk‬
  • Malecon
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, Ocean View

Standard Room, Ocean View | Beach/ocean view

Standard Room, Ocean View

  • 4 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Garden View

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Garden View

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Mountain View

Deluxe Room, 1 King Bed, Mountain View

Deluxe Room, 1 King Bed, Mountain View

  • 40 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Terrace/patio

Standard Room, 1 King Bed, Ocean View

  • 4 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Sea View

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room, Sea View

  • 40 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Garden View

Standard Room, Garden View

Standard Room, Garden View

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Mountain View

Deluxe Room, Mountain View

Deluxe Room, Mountain View

  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Sea View

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Sea View

  • 40 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About the area

Puerto Vallarta

On the beach.At this Hotel Zone property, you'll be steps from Playa de Oro and within a 15-minute walk of Cruise Ship Terminal. Hotel Zone Beach and La Isla are also within half a mile (1 km).

What's nearby

  • Hotel Zone Beach - 10 min walk - 0.9 km
  • La Isla - 11 min walk - 1.0 km
  • Cruise Ship Terminal - 14 min walk - 1.2 km
  • Malecon - 5 min drive - 4.8 km
  • Playa de los Muertos - 18 min drive - 6.2 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 11 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Porfirio’s - ‬6 min walk
  • ‪Vaca Argentina - Vallarta - ‬6 min walk
  • ‪Outback Steakhouse - ‬6 min walk
  • ‪Tacos Candora - ‬10 min walk

About this property

Krystal Vallarta - All Inclusive

3.5-star beachfront property near Cruise Ship Terminal
Krystal Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Vallarta - All Inclusive offers its guests 3 outdoor swimming pools, a waterslide, a fitness center, and a children's pool. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Event space at this property measures 11819 square feet (1098 square meters) and includes conference space. The business-friendly Krystal Vallarta - All Inclusive also features pool umbrellas and an elevator. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Puerto Vallarta property is smoke free.

  • 388 guestrooms or units
  • 4 dining venues
  • 11819 sq ft of conference space
  • 1098 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Front desk (24 hours)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Krystal Vallarta - All Inclusive offers 388 air-conditioned accommodations with safes and complimentary bottled water. Plasma televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Languages

Spanish

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  • All-inclusive
  • Free WiFi
  • Restaurant
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includes taxes & fees
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Property amenities

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Children's pool
  • Gym
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch plasma TV

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: MXN 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Krystal Vallarta
Krystal Vallarta All Inclusive
Krystal Vallarta - All Inclusive Puerto Vallarta
Krystal Vallarta - All Inclusive All-inclusive property

Krystal Vallarta - All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 186 out of 707 reviews
Rating 8 - Good. 157 out of 707 reviews
Rating 6 - Okay. 145 out of 707 reviews
Rating 4 - Poor. 109 out of 707 reviews
Rating 2 - Terrible. 110 out of 707 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Cynthia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The food was terrible for the all inclusive
Stayed 3 nights in Nov 2024

10/10 Excellent

Juan Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the staff was very friendly and made you feel welcomed. The food was great. The view from the room towards the ocean was cool! I really dont have any complaints.
Stayed 7 nights in Jan 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service
A lot of the property was under construction, so there was limited food and a lot of construction views.
Stayed 4 nights in Jan 2025

2/10 Terrible

Linda Rae

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We travel very frequently to Puerto Vallarta. At least three times a year. We usually stay at another resort but decided to give Krystal a try, we spent a majority of the time wishing we were at the other resort, unfortunately. First off, the resort is under major construction and a lot of amenities that are shown are not available. There is not much for kids to do at all! And in the description it says there is a kids play area and kids pool, this was not the case while we were there. The play are is torn down and the “kids” slide/pool is a small area and the slide was not in working condition. The other area for the kids to play in a shallow pool was extremely unsafe and run down. There are only two food options during the stay and while the food was ok, there aren’t a lot of options and we got tired of the same thing over and over. Everything in the resort is so spread out so you have to walk far for everything. There is one main bar in the lobby area and one by the pools, but again the walk is long to both. The walkways are run down and very uneven so people with mobility issues have a very hard time. The whole facility is pretty run down so I understand the construction of new areas of the resort but the areas that were available while we were there were so poor. I wish we were aware before we booked. We had a sink that was broken the first night (they did fix it the next day) but water flooded the bathroom. The staff and beach were great though!
Stayed 7 nights in Jan 2025

6/10 Okay

Sarah Elizabeth, Modesto

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
3 stars for a 3 star hotel. Hotel is very old. They need to remodel and clean the property up. Food was ok. We actually ate out at other restaurants around town due to limited options at the resort. They don’t have restaurants there they just serve different types of food in two different areas on different nights. The beach front amount is larger compared to some hotels. No wait staff on the beach. You have to walk all the way back to hotel/bar area by pool. Pools need to be updated. They are building a new hotel next door so all we heard was construction for a week. We watched people leave all mad at the place right when they arrived.
Stayed 7 nights in Jan 2025

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All around great place and great staff!!
Stayed 2 nights in Nov 2024

6/10 Okay

Teresa

Travelled with family and small children
Liked: Amenities
limited on food options
Stayed 1 night in Jan 2025

2/10 Terrible

Gris

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were very dirty and there are no mirrors in the rooms. There is no water in the bathrooms after 1 a.m.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful
Stayed 5 nights in Jan 2025

8/10 Good

Lynn Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 7 nights in Dec 2024

4/10 Poor

Patrica

Liked: Cleanliness, staff & service
Very disappointed in the food choices. Seemed to be the same thing every day Housekeeper removed (stole) my granddaughter’s Columbia bathing suit and a sleep sack from my daughter’s room combined value over $100. Very upsetting that the staff does this. Our maid was great! We were on a different floor
Stayed 11 nights in Dec 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

LISA

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I did not realize there were two Krystal Vallartas, both next door to each other. What I booked online appeared to be the Grand Krystal in Puerto Vallarta but when I checked in, I found this was not the case. This was disappointing as we booked under the impression we would have specific restaurants and rooms. One day our room was cleaned but no towels were left. We called 3 times and went to the lobby twice before we were able to get them ourselves. We chose to do an excursion one day and the company left a package for us at the front desk and the hotel did not notify us of this. It was not until I was home that I was made aware of this and have yet to reach anyone from the hotel to obtain my package. At check out, we were never asked about our stay or how are time at the resort was. I do not have plans to stay at this resort, nor any Krystal resort in the future.
Stayed 4 nights in Dec 2024

8/10 Good

Jason

Liked: Staff & service, room comfort
Romantic get away!
It was very nice, food and service was great, would definitely recommend it to anyone looking for an all inclusive stay.
View from beach
Catholic cathedral
Center of town
Stayed 5 nights in Dec 2024

10/10 Excellent

Angel

Stayed 2 nights in Dec 2024

10/10 Excellent

Luis

Stayed 4 nights in Dec 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

nazir, Richmond

Stayed 7 nights in Dec 2024

10/10 Excellent

Terra Starr

Stayed 7 nights in Nov 2024

6/10 Okay

Jasmine

Travelled with family
Liked: Staff & service
The pool area was nice clean, beach area was beautiful. Service was really great! However, the place is under construction therefore the gym was not available which was not noted and was something we would have like to have available, also noisy due to the construction.
Stayed 6 nights in Dec 2024

4/10 Poor

Celina

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Very limited and repetitive Food options. Advertised as Family-friendly including Playground and Child minding but the playground was torn down. Half the resort was under renovations with fully ongoing and noisy construction with no heads-up or warning of it online or on the website. Staff was friendly, houskeeping was very inconsistent (sometimes no towels, or proper cleaning) Wont be coming here again and wouldnt necessarily recommend.
Stayed 9 nights in Dec 2024

8/10 Good

Matthew James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

4/10 Poor

Mark

Liked: Cleanliness, staff & service, room comfort
Complained about no hot water and no o w did anyth
We never had any hot water for our shower - when we arrive, at night time or in the morning - mildly cold! There was no gym- and only had two buffets restaurants and snack bars! Way over priced for what we received! Disappointed to say the least !! Staff was courteous and kind the four pools were well maintained! The bar service was great - food was good! People friendly!
Stayed 1 night in Dec 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep it up
Stayed 3 nights in Dec 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los eventos que hacen en el hotel se me hizo una parte muuy interesante, Lo que no me gusto cuando llegamos al hotel no salio nadie a ayudar con las maletas
Stayed 2 nights in Nov 2024