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Sunscape Puerto Vallarta Resort & Spa All Inclusive

3.5 star property
3.5-star beachfront property near Cruise Ship Terminal

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sunscape Puerto Vallarta Resort & Spa All Inclusive

View from room
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Children's activities
On the beach, sun loungers, beach towels, beach massages
Outdoor wedding area

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Gym
    Gym

Explore the area

Map
Puerto Vallarta
  • La Isla
    1 min walk
  • Plaza Caracol
    6 min walk
  • Hotel Zone Beach
    13 min walk
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    12 min drive

Room options

View all photos for Deluxe Resort View Double

View from room

Deluxe Resort View Double

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Kids

Deluxe Family Kids

Deluxe Family Kids

  • 36 sq m
  • Sleeps 4

View all photos for Sun Club Deluxe Romantic Suite Ocean Front

Sun Club Deluxe Romantic Suite Ocean Front

Sun Club Deluxe Romantic Suite Ocean Front

  • 32 sq m
  • Ocean view
  • Sleeps 2

View all photos for Deluxe Resort View King

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Resort View King

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Partial Ocean View King

  • 33.1 sq m
  • Partial sea view
  • Sleeps 2

View all photos for Sun Club Romantic Suite Bay View With Terrace

Sun Club Romantic Suite Bay View With Terrace

Sun Club Romantic Suite Bay View With Terrace

  • 63 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Partial Ocean View Double

  • 33.1 sq m
  • Partial sea view
  • Sleeps 4

View all photos for Sun Club Romantic Suite Bay View

Sun Club Romantic Suite Bay View

Sun Club Romantic Suite Bay View

  • 63 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite Bay View Double

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Junior Suite Bay View Double

  • 63 sq m
  • Bay view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Sun Club Junior Suite Bay View

In-room safe, iron/ironing board, free WiFi, bed sheets

Sun Club Junior Suite Bay View

  • 63 sq m
  • Bay view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deal of the Day

In-room safe, iron/ironing board, free WiFi, bed sheets

Deal of the Day

  • 32 sq m
  • Sleeps 4
  • 1 Double Bed

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About the area

Puerto Vallarta

On the beach.With a stay at this Hotel Zone property, you'll be within half a mile (1 km) of La Isla and 2 miles (3 km) of Cruise Ship Terminal. Also, Malecon is within 3 miles (5 km) and Playa de los Muertos is within 6 miles (10 km).

What's nearby

  • La Isla - 1 min walk - 0.1 km
  • Hotel Zone Beach - 13 min walk - 1.1 km
  • Cruise Ship Terminal - 17 min walk - 1.4 km
  • Malecon - 4 min drive - 4.0 km
  • Playa de los Muertos - 16 min drive - 5.4 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

  • ‪Campomar Puerto Vallarta - ‬1 min walk
  • ‪Food Park PV - ‬2 min walk
  • ‪Vips - ‬2 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪La Dolce Ristorante - ‬1 min walk

About this property

Sunscape Puerto Vallarta Resort & Spa All Inclusive

3.5-star beachfront property near Cruise Ship Terminal
Sunscape Puerto Vallarta Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sunscape Puerto Vallarta Resort & Spa All Inclusive offers its guests a complimentary water park, outdoor tennis courts, and a waterslide. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces.

An outdoor pool, a children's pool, and a fitness center are also featured at the family-friendly Sunscape Puerto Vallarta Resort & Spa All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Puerto Vallarta property.

  • 340 guestrooms or units
  • 4 dining venues
  • 4 bars or lounges
  • Karaoke
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Swim-up bar
Sunscape Puerto Vallarta Resort & Spa All Inclusive offers 340 accommodations with safes and complimentary newspapers. Flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Puerto Vallarta property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.

Languages

English, Spanish

Property amenities

Family friendly

  • Children's pool
  • Free children's club
  • Free water park access
  • In-room child care (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • RV/bus/truck parking on site
  • Electric car charging station on site
  • Wheelchair-accessible van parking available

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar

Things to do

  • 2 outdoor tennis courts
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Bike parking
  • Bike storage
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Foosball table
  • Free water park access
  • Karaoke
  • Kayaking
  • Mini golf
  • Outdoor pool
  • Playground
  • Scuba diving
  • Shopping
  • Spa services
  • Table tennis
  • Volleyball

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 35
  • Grab bar in shower
  • Shower grab bar height (inches): 35
  • Handrails in stairways
  • Stairway handrail height (inches): 35
  • Magnifying mirror
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 43
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Free in-room WiFi has a 2-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sunscape Puerto Vallarta Resort All Inclusive
Sunscape Puerto Vallarta
Sunscape Puerto Vallarta Resort
Sunscape Puerto Vallarta Incl
Sunscape Puerto Vallarta All Inclusive
Sunscape Puerto Vallarta Resort Spa
Sunscape Puerto Vallarta Resort All Inclusive
Sunscape Puerto Vallarta All Inclusive
Sunscape Puerto Vallarta Resort Spa All Inclusive
Sunscape Resort All Inclusive
Sunscape Puerto Vallarta Resort Spa
Sunscape All Inclusive

Sunscape Puerto Vallarta Resort & Spa All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 271 out of 1000 reviews" "
Rating 8 - Good. 270 out of 1000 reviews" "
Rating 6 - Okay. 202 out of 1000 reviews" "
Rating 4 - Poor. 131 out of 1000 reviews" "
Rating 2 - Terrible. 126 out of 1000 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

SHASHVAT

Liked: Cleanliness, staff & service, property conditions & facilities
Great time over there. Very nice staff with great food.
Stayed 4 nights in Aug 2024

8/10 Good

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

4/10 Poor

Alejandra R

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited Sunscape in 2019 and liked the resort and specially the food and decided to return this summer 2024 with my family, 12 people total, 4 different rooms. I noticed that the property hasn't been maintained, it looks ran down. I upgraded to a suit with beach view and it looked very old, furniture, couch, everything looked old. The bed sheet has a blood stain and twice we had to call to get it replaced. House keeping was always late and we had to call, one day they didn't even leave towels. The food was bad, nothing like what it used to be. The dining was also limited. Lines were very long and when they would finally sit us, there were not enough waiters to serve our drinks, and we couldn't do it ourselves because the buffet didn't give us the option to serve our own drinks. The pool lounge chairs were always taken. One employee specifically watched over 6 chairs because the guests gave him money. It didn't seem fair at all. The beach didn't have enough seating and we were not allowed to use the towels at the beach. The bar didn't have chairs or stools to sit on. Bar line was also long all the time. There was less seating available from what it used to be. Lack of communication between employees. No AC or fans in lobby area. Lot's of bees at the buffet restaurant, which made it difficult to eat. The only restaurant I enjoyed what the Italian one, great service. However, I would NOT return or recommend Sunscape.
Stayed 5 nights in Aug 2024

4/10 Poor

RAUL, Austin

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like the fact that I was charged a early (11am) check in fee and was not given a room until regular check in time (3pm). Hotel staff advised me that i only paid to eat and drink early and i did not pay for the room. When I finally got my room, I noticed it wasn’t the room I had booked. I brought this up to the staff and they advised they were doing this for me as a favor. When I walked into my room I noticed it was hot and the AC was not working. In addition, the room was next to the party pool, which is what i was trying to avoid. The staff then changed me to a different room, and advised they would rather me stay in this room instead of refunding me my money. The room was still hot and humid and the AC in this room was unacceptable. The food at this resort was poor and its not worth the high price I paid for this resort. I would recommend you avoid this resort unless you want a mediocre hotel. This is by far the worst resort I have ever stayed in while vacationing in Mexico.
Stayed 5 nights in Jul 2024

2/10 Terrible

Alejandro Barajas

Stayed 4 nights in Jul 2024

6/10 Okay

Alma

Stayed 4 nights in Jul 2024

6/10 Okay

Carlos Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

Auden

Travelled with family
Disliked: Property conditions & facilities, room comfort
Terrible. A/C not working and nothing was done to make it better or offer better service to accommodate us.
Stayed 2 nights in Jul 2024

8/10 Good

Nidia

Liked: Cleanliness
Stayed 4 nights in Jul 2024

6/10 Okay

Francisco

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
If it wasnt for the staff, i would not recommend this hotel. Special thanks to Ivan, Victor, Gus, and Alex for the great service to me and my family. To the bell hop crew Angel, Christian, amd Ismael thank you for a great start and finish to our vacation.
Stayed 6 nights in Jul 2024

4/10 Poor

michael

Liked: Cleanliness, staff & service, property conditions & facilities
the bed was good. The place was clean. staff was very courteous I only ate at the buffet and the food was horrible. One would expect much much better from an all inclusive package since the food is one major reason you go for an all inclusive package and dont intend to go anywhere else to eat. I did not eat at the other restaurants so i cannot say about those. But due to the issue with the buffet, I will never stay at Sunscape again.
Stayed 5 nights in Jul 2024

4/10 Poor

Kimberly, Gilroy

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
The property is decent, but you can tell is outdated. There were water leaks inside the restaurant, Tiki Taco, which is not something I expect at any hotel. The pool and water park hours are terrible! The water park is only open for 5 hours in the afternoon. It seemed like many locals come to this place. They would come to the pool before it opens and save seats and not come back until later in the day. Such a shame because others can't use those chairs. The pool was dirty, and it doesn't seem to have a regular cleaning cycle but only when they do it manually in the mornings. The beach was gross! I get that the ocean brings out debris and algae, but I've stayed at other resorts where they clean it every day so the area looks clean. I didn't even want to take pictures on the beach because it looked so dirty. The AC in the room worked, but something is off. Not sure if it is because is old, not getting serviced properly, or just how hard it works with the weather, but there is this off smell when you walk in. All the clothes we put in the closet smelled like it! We had extra clothes for the "just in case" when traveling with children and they all absorbed that musty smell from the room. Two of the 3 elevators were broken! It was hard to check out because of our luggage with only one working elevator. Food was ok, not great. Kids club is small but staff there was great.
Stayed 4 nights in Jul 2024

6/10 Okay

Diane

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in Jun 2024

4/10 Poor

Maira

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Very limited food choices at buffet, music at the pool was bad, entertainment team dont have microphones so you couldn’t really hear them. Hotel needs renovation
Stayed 4 nights in Jun 2024

10/10 Excellent

Jose

Stayed 6 nights in Jun 2024

6/10 Okay

Jesus David

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
The room wasn’t very clean, the lights in the bathroom were not working correctly. And when we would call to ask for more water it sounded like it was a bother.
Stayed 5 nights in Jun 2024

10/10 Excellent

Dane

Stayed 7 nights in Mar 2024

6/10 Okay

Eric

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Most staff was friendly. Rooms are definitely not matching current pictures and ours in particular had small details that hindered the comfort durning our stay. The mattresses seemed outdated, several lights in our room were non functional and the room constantly had a damp smell which is understandable given that most people come in and out with wet clothes.
Stayed 5 nights in Jun 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel and staff were awesome . The food was not so great . They need more variety.
Stayed 6 nights in Jun 2024

2/10 Terrible

Julianne

Travelled with family
Disliked: Staff & service, property conditions & facilities
Hotel was in horrible conditions. Ac didn’t work. Mold and rust in bathroom. Holes in wall. overall it was not good.
Stayed 4 nights in Jun 2024

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jun 2024

6/10 Okay

Luis

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Great entertainment but staff look exhausted and not wanting to work. Food was really bad, every food station had day or two old food. The food courts would also question you on the amount of food intake, worst experience. The rooms need an update but overall big rooms.
Stayed 4 nights in Jun 2024

4/10 Poor

Nelson

Liked: Staff & service
Disliked: Property conditions & facilities
The property is run down poor condition very old looks of it. Restaurant had same food daily and not the best choices
Stayed 4 nights in Jun 2024

6/10 Okay

Karla yesenia

Liked: Staff & service
Not being able to check in 30min early
Stayed 4 nights in Jun 2024

8/10 Good

Pablo Duran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was wonderful not much of a nightlife in the surrounding area. But over all the hotel it’s self is quiet charming.
Stayed 5 nights in Jun 2024