8/10 Good
nicole
21 Oct 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the stay was great. Cute, historic hotel. Room was tiny, as in there would have been no place to lie down a full-sized suitcase. It was fine for us, but may not be for many people. Comfy bed, nice hot shower water. Cleaning people use a bit too much product-there is a strong scent of cleaning product. The one category which could use significant improvement is customer service. When I arrived to check in there was a couple at the desk having some issue which was taking quite a long time. I lrobably stood there 10 min wo even being acknowledged. Basic hospitality. I requested late checkout as I am working overnight shifts at the hospital across the street and wanted to sleep a bit before check-out. The feont desk attendant acted as if it were an odd request and hesitantly said I could stay until noon. There should be a standard policy here.
nicole
Stayed 2 nights in Oct 2024