2/10 Terrible
Eileen
Travelled with partner
26 Dec 2024
Disliked: Staff & service
At 9:30 pm on Christmas Eve, my husband and I were declined access to the room for which we paid in full, weeks in advance. Why? I booked it in my name, but don’t drive so our provision of an ID and credit card at the desk was his, not mine. But because I could not provide a photo ID, “I could be anybody” she said. I did have my receipt of paid in full; I provided my full name for her to look us up and the receipt. I wonder if anyone else came in after me and used my name to claim the room, but had a driver license? Of course not, but that’s the logic she used. She refused to work with us in any way. We left, with nowhere to stay on Christmas Eve. We had to circle back to family we were visiting, late at night. We are older. I later learned there is contactless option, so we could have avoided her? She gave us no help to do that. I’m appalled by the lack of hospitality skill set.
They basically took my money, and provided me with nothing. We call that thievery.