Upon arrival, were told we may lose power or water due to "pipe breaking" yet building under construction. Told we were contacted to inform of such inadvance--we were not! Staff argued to say they did and left vm, I have no vm on that line. Staff wanted me to sign two separate statements, both listing one of the two rooms reserved.
Argued when asked for proper receipts to reflect 2 separate rooms. Charges/rates listed differed for two rooms reserved, at the same time. First room reaked of smoke. When asked for different room, told there were none available, yet 5 mins before we were given choice of floor/rooms. While the room was newly renovated and ok, the outside of the property was in very poor condition and neglected. Pool dirty, one louge chair and all chairs torn and tattered. Construction workers began talking/working 5a.m. Staff outside our room (one of very few rooms occupied) yelling into speaker phone at 8a.m. When asked to stop and complained of noise, staff wanting to blame construction crew for all, not accepting responsibility for own actions.