Hilton Waikoloa Village

4.0 star property
4-star beachfront resort with 3 outdoor pools

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton Waikoloa Village

Exterior
Exterior
Exterior
Exterior
3 outdoor pools

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • On private beach
  • Parking available
  • Spa

Explore the area

Map
69-425 Waikoloa Beach Dr, Waikoloa, HI, 96738
  • Waikoloa Beach Golf Course
    ‪1 min walk‬
  • Dolphin Quest
    ‪7 min walk‬
  • Waikoloa Kings' Course
    ‪9 min walk‬
  • Waikoloa, HI (WKL-Waikoloa Heliport)
    ‪6 min drive‬

Room options

Makai Room, 1 King Bed, Ocean View

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Palace One Bedroom Suite, 1 King Bed, Ocean View

  • 101 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Lanai Room, 2 Queen Beds, Ocean View (Roll In Shower)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 2 Queen Beds, Garden View (Roll In Shower)

  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 2 Queen Beds, Garden View

  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 1 King Bed, Garden View (Roll In Shower)

  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed (Palace Residential)

  • 101 sq m
  • Sleeps 4
  • 1 King Bed

Makai Lanai Room, 2 Queen Beds, Ocean View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Garden View (Pal Grnd, Hearing)

  • Sleeps 4
  • 1 King Bed

Makai Room, 1 King Bed, Resort View (Hearing Accessible)

  • 49 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Grand Suite, 1 King Bed (Palace, Royal)

  • Sleeps 5
  • 1 King Bed

Makai Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean View (Hearing Accessible)

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Room, 2 Queen Beds, Resort View (Accessible Tub, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Family Suite, 1 King Bed and 2 Queen Beds, Resort View

  • 101 sq m
  • Resort view
  • Sleeps 7
  • 3 Queen Beds

Palace Presidential Suite, 1 King Bed, Ocean View

  • 216 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Palace Room, 1 King Bed, Resort View

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Room, 2 Queen Beds, Resort View

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 2 Queen Beds, Resort View (Roll In Shower, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Palace Room, 1 King Bed, Ocean View (Accessible Tub, Hearing)

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Palace Room, 2 Queen Beds, Resort View

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Resort View (Hearing Accessible)

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Palace Room, 2 Queen Beds, Resort View (Hearing Accessible)

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Grand Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

Makai One Bedroom Suite, 2 Queen Beds, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds

Palace Room, 2 Queen Beds, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Royal Suite, 1 King Bed, Ocean View (Accessible Tub, Hearing)

  • 49 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Palace Presidential Suite, 1 King Bed, Ocean View (Roll In Shower, Hearing)

  • 216 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Palace Room, 2 Queen Beds, Ocean View (Accessible Tub, Hearing)

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Palace One Bedroom Suite, 1 King Bed, Resort View

  • 101 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed

Makai Presidential Suite, 1 King Bed, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Makai Room, 1 King Bed, Ocean Front View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean Front View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Naia or Naupaka Suite, 1 King Bed, 2 Floors, Ocean View

  • 101 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Room, 1 King Bed, Resort View

  • 49 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Garden View (Pal Grnd, Hearing)

  • Sleeps 4
  • 2 Queen Beds

Grand Room, 2 Queen Beds, Resort View (Palace Grand)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Garden View, Ground Floor (Palace)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Garden View, Ground Floor (Palace)

  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 1 King Bed, Ocean View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Lanai Room, 1 King Bed, Garden View

  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Grand Room, 2 Queen Beds, Garden View (Palace Grand, Lanai)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Golf View (Palace)

  • 39 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Golf View (Palace)

  • 39 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Makai One Bedroom Suite, 1 King Bed, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Room, 1 King Bed, Resort View (Palace)

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Royal Suite, 1 King Bed, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Grand Room, 1 King Bed, Ocean View (Palace Grand)

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Ocean View (Pal Grd, Bathtub)

  • Sleeps 4
  • 1 King Bed

Similar properties

About the area

Waikoloa

Beachfront retreat .Your stay at this Waikoloa resort places you within a 10-minute walk of Waikoloa Beach Golf Course and Waikoloa Kings' Course. Anaehoomalu Beach and Kings Shops are also within half a mile (1 km).

What's nearby

  • Waikoloa Beach Golf Course - 1 min walk
  • Dolphin Quest - 7 min walk
  • Anaehoomalu Beach - 10 min walk
  • Kings Shops - 12 min walk
  • Genesis Gallery - 16 min walk

Getting around

  • Kona Intl. Airport (KOA) - 29 min drive

Restaurants

  • ‪Island Gourmet Markets/Aloha Wine Bar - ‬20 min walk
  • ‪Kona Tap Room - ‬5 min walk
  • ‪Starbucks - ‬19 min walk
  • ‪Lava Lava Beach Club Cottages - ‬5 min drive
  • ‪Island Vintage Coffee - ‬16 min walk

About this property

Hilton Waikoloa Village

4-star beachfront resort with 3 outdoor pools
Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with cabanas (surcharge). At Hilton Waikoloa Village you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants and 2 coffee shops/cafes, as well as a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. This beach resort also offers a children's pool, outdoor tennis courts, and a health club. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Waikoloa resort.

  • 647 guestrooms or units
  • 6 levels
  • 3 buildings
  • 8 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • 66000 sq ft of conference space
  • 6132 sq m of conference space
  • Built in 1988
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
Hilton Waikoloa Village offers 647 accommodations with MP3 docking stations and DVD players. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Kohala Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Languages

Chinese (Mandarin), English, Japanese, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Beach toys
  • Children's games
  • Children's pool
  • Dining table
  • DVD player
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Pool toys
  • Rollaway/extra beds (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 48 per night; includes in/out privileges)
  • Uncovered valet parking on site (USD 55 per night; includes in/out privileges)
  • Electric car charging station on site
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: USD 55 for adults and USD 27.50 for children
  • 8 restaurants and 2 coffee shops
  • 2 poolside bars and 5 bars/lounges

Things to do

  • 3 outdoor pools
  • 3 spa tubs
  • Fitness classes
  • Children's pool
  • Fitness center
  • Full-service spa
  • Golfing
  • Kayaking
  • Outdoor tennis court
  • Paddleboards on site
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Braille signage
  • Front entrance ramp
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Cable channels
  • DVD player
  • Flat-screen TV
  • MP3 dock
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Mini-fridge
  • Toaster

More

  • Connecting rooms available
  • Dryer
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 55 for adults and USD 27.50 for children
  • Uncovered self parking fee: USD 48 per night (in/out privileges)
  • Uncovered valet parking fee: USD 55 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA 063-091-0976-01
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is TA 063-091-0976-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 8 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Hilton Waikoloa
Hilton Waikoloa Village
Waikoloa Hilton
Waikoloa Hilton Village
Waikoloa Village
Waikoloa Village Hilton
Hawaii Hilton Waikoloa Village
Hilton Waikoloa Village Hotel Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Hotel
Hilton Village Resort
Hilton Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Waikoloa Hilton
Hilton Village Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Waikoloa
Hilton Waikoloa Village Resort Waikoloa

Hilton Waikoloa Village Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 482 out of 1002 reviews" "
Rating 8 - Good. 242 out of 1002 reviews" "
Rating 6 - Okay. 159 out of 1002 reviews" "
Rating 4 - Poor. 72 out of 1002 reviews" "
Rating 2 - Terrible. 47 out of 1002 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shawnee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve been to Hawaii 5 times and this was our first time staying at a resort and were blown away. The rooms were really nice, the property is beautiful and well kept, all the staff we encountered were friendly, and the pool and lagoon were amazing!! Dining was a little limited but all good. We would stay here again and definitely recommend it!
Stayed 9 nights in Sep 2024

8/10 Good

Jose Emilio Avila

Liked: Cleanliness, staff & service, property conditions & facilities
H
Stayed 7 nights in Oct 2024

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff members were very friendly and helpful. The views of the ocean from the property are unbelievable. It is very beautiful all around. The options of different activities that are available to purchase are easy and convenient to schedule. They pick you up right at the property. I do wish we knew ahead of time about the construction going on across from our room before we got there. Also there was no warning of several of the property restaurants and bars being closed. Had to leave the property to enjoy a decent meal and drinks at fair prices. Was inconvenienced by having to go to another floor in the elevator Everytime we needed ice. Because the ice machine did not work any day the week that we were there.
Stayed 6 nights in Oct 2024

10/10 Excellent

Michelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, staff are very friendly. Family oriented resort. I would definitely go back!
Stayed 7 nights in Oct 2024

10/10 Excellent

Rushabh

Stayed 2 nights in Oct 2024

10/10 Excellent

ronaldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with all the fun activities to offer. Room cleaning staff came everyday to make the bed/empty the trash/replace towels eventho it says they will only come on certain day. Totally happy with the hotel. Will return for next time visiting Kona.
Stayed 3 nights in Oct 2024

10/10 Excellent

Victor Octavio Rodriguez

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This my 5th time on this property I love the view and all the walk I never had a bad taste on. My maud till this visit on my check in lady was rude and help Les because I bock true Expedia she said didn’t gave me what I reserve I reserve 6 rooms for my friends on my 32 anniversary wedding she put 2 couples in 1 tower 3 couples and I different tower and 1 by self and a different tower she not even try to help she said next time you should reserve direct to Hilton not true 3r party I ask to talk to a manager and she even said no manager on premises till next day I reserve 6 rooms ocean view and king side beds I got 2 queens partial ocean view and my friends all over the place shame 😡
Stayed 7 nights in Oct 2024

2/10 Terrible

charles

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

ELEANOR

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

MASON, Salida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and decor. Oceanside dining.
Stayed 2 nights in Oct 2024

10/10 Excellent

Joshua Stephen, PASADENA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

4/10 Poor

Maria Rosa Andrea C

Travelled with partner
Disliked: Staff & service
This property is super huge. It looks good on paper but once you get there, be prepared to do a lot of walking. My husband is recovering from a bypass, and we were not able to do much because of the amount of walking it takes to do each activity. The place is really beautiful but don’t count on the tram or the boat. The tram is super slow and hard to catch. The boat only runs on Saturday.
Stayed 5 nights in Oct 2024

10/10 Excellent

Yeong Peom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Laura Ann Stahl

Liked: Cleanliness, staff & service
Ver large resort with a few restaurants and activities. Definitely do not do late checkouts. Pools great, often run out of towels, could be better restaurants and longer hours.
Stayed 4 nights in Oct 2024

6/10 Okay

Bo

Travelled with partner
On the first day it took us 30 minutes from the palace tower to the lobby, the train was the only transportation and the boats are out of service. Very overpriced.
Stayed 4 nights in Oct 2024

6/10 Okay

Andrew

Stayed 2 nights in Oct 2024

10/10 Excellent

Douglas Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The property landscaping and views were spectacular Dolphin area was also very cool!
Stayed 7 nights in Sep 2024

10/10 Excellent

Brandt, Abilene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is secluded, but there are stores and restaurants nearby. There is a tram that runs to take you to the different towers and on-site restaurants. This is an expensive property, so even with a lower price on Expedia, there are additional property fees that added a substantial cost. Including an $48/day resort fee. The on-site car rental made day trips possible, without paying the $55/day fee to park a rental car.
Stayed 4 nights in Sep 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Dulce

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Housekeeping left my door open to my room and only did the beds with dirty sheets
Stayed 5 nights in Sep 2024

6/10 Okay

Ramon Miguel

Travelled with partner
Liked: Amenities, property conditions & facilities
Lagoon, pool areas and resort decoration and landscaping are great, staff is very nice, but I don’t think they deliver enough quality and service for the money they charge. Take time to read the details when booking as there are $150 of hidden fees per day. ($48 of unavoidable resort fee, $48 of parking and $55 per person for a low quality breakfast buffet) Food and drink options in the resort are very limited and very overpriced for the low quality they serve. After being scammed the first day we ate in the nearby restaurants (high quality fair price) for the remaining 10 days of our stay. They also called to our room phone several times to try sell us a timeshare within the resort. I don’t like to be bothered by sales people during my vacation. Room service didn’t show up 2 days and only did a good job 3 days out of 10. Checking in took us almost 1 hour and there was only a line of two people in front of us.
Stayed 11 nights in Sep 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with easy transportation. A lot of meal options, a lot of pools
Stayed 2 nights in Sep 2024

10/10 Excellent

Angelique

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the views and the art work in every hallway !
Stayed 1 night in Sep 2024

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
Warn people of construction on property I could not even take a shower the morning I was to leave for a 13 hour trip home! Ridiculous noise level during the day. Shower not working on day 2. I would never go back
Stayed 2 nights in Sep 2024