Hilton Waikoloa Village

4.0 star property
4-star beachfront resort near Mauna Lani Resort Golf Course

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Waikoloa Village

Exterior
3 outdoor pools
Exterior
Exterior
Makai Naia or Naupaka Suite, 1 King Bed, 2 Floors, Ocean View | View from room

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • On private beach
  • Breakfast available
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa

Explore the area

Map
69-425 Waikoloa Beach Dr, Waikoloa, HI, 96738
  • Waikoloa Beach Golf Course
    1 min walk
  • Dolphin Quest
    7 min walk
  • Waikoloa Kings' Course
    9 min walk
  • Waikoloa, HI (WKL-Waikoloa Heliport)
    6 min drive

Room options

Makai Room, 1 King Bed, Ocean View

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Palace One Bedroom Suite, 1 King Bed, Ocean View

  • 101 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Lanai Room, 2 Queen Beds, Ocean View (Roll In Shower)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 2 Queen Beds, Garden View (Roll In Shower)

  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 2 Queen Beds, Garden View

  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 1 King Bed, Garden View (Roll In Shower)

  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed (Palace Residential)

  • 101 sq m
  • Sleeps 4
  • 1 King Bed

Makai Lanai Room, 2 Queen Beds, Ocean View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Grand Room, 1 King Bed (Palace, Garden Lanai)

  • Sleeps 4
  • 1 King Bed

Palace Suite, 1 King Bed, Resort View (Roll In Shower, Hearing)

  • 101 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed

Makai Room, 1 King Bed, Resort View (Hearing Accessible)

  • 49 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Grand Suite, 1 King Bed (Palace, Royal)

  • Sleeps 5
  • 1 King Bed

Grand Room, 1 King Bed, Accessible, Garden View (Palace, Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

Makai Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean View (Hearing Accessible)

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Room, 2 Queen Beds, Resort View (Accessible Tub, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Family Suite, 1 King Bed and 2 Queen Beds, Resort View

  • 101 sq m
  • Resort view
  • Sleeps 7
  • 3 Queen Beds

Palace Presidential Suite, 1 King Bed, Ocean View

  • 216 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Palace Room, 1 King Bed, Resort View

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Room, 2 Queen Beds, Resort View

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Resort View (Roll In Shower, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Palace Room, 2 Queen Beds, Resort View (Roll In Shower, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Palace Room, 1 King Bed, Ocean View (Accessible Tub, Hearing)

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Palace Room, 2 Queen Beds, Resort View

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Resort View (Hearing Accessible)

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Palace Room, 2 Queen Beds, Resort View (Hearing Accessible)

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Palace Room, 1 King Bed, Resort View (Accessible Tub, Hearing)

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Makai One Bedroom Suite, 2 Queen Beds, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds

Palace Room, 2 Queen Beds, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Royal Suite, 1 King Bed, Ocean View (Accessible Tub, Hearing)

  • 49 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Palace Presidential Suite, 1 King Bed, Ocean View (Roll In Shower, Hearing)

  • 216 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Palace Room, 2 Queen Beds, Ocean View (Accessible Tub, Hearing)

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Palace One Bedroom Suite, 1 King Bed, Resort View

  • 101 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed

Makai Presidential Suite, 1 King Bed, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Makai Room, 1 King Bed, Ocean Front View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Room, 2 Queen Beds, Ocean Front View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Makai Naia or Naupaka Suite, 1 King Bed, 2 Floors, Ocean View

  • 101 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Room, 1 King Bed, Resort View

  • 49 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Garden View, Ground Floor (Palace)

  • 39 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Garden View, Ground Floor (Palace)

  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Makai Lanai Room, 1 King Bed, Ocean View

  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Makai Lanai Room, 1 King Bed, Garden View

  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Golf View (Palace)

  • 39 sq m
  • Golf view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Golf View (Palace)

  • 39 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Makai One Bedroom Suite, 1 King Bed, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

Room, 1 King Bed, Resort View (Palace)

  • 39 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Royal Suite, 1 King Bed, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Similar properties

About the area

Waikoloa

Beachfront retreat .Your stay at this Waikoloa resort places you within a 10-minute walk of Waikoloa Beach Golf Course and Waikoloa Kings' Course. Anaehoomalu Beach and Kings Shops are also within half a mile (1 km).

What's nearby

  • Waikoloa Beach Golf Course - 1 min walk - 0.1 km
  • Dolphin Quest - 7 min walk - 0.6 km
  • Kings Shops - 12 min walk - 1.0 km
  • Genesis Gallery - 16 min walk - 1.4 km
  • Queens' Marketplace - 18 min walk - 1.5 km

Getting around

  • Kona Intl. Airport (KOA) - 29 min drive

Restaurants

  • ‪Island Gourmet Markets/Aloha Wine Bar - ‬20 min walk
  • ‪Kona Tap Room - ‬5 min walk
  • ‪Starbucks - ‬19 min walk
  • ‪Lava Lava Beach Club Cottages - ‬5 min drive
  • ‪Island Vintage Coffee - ‬16 min walk

About this property

Hilton Waikoloa Village

4-star beachfront resort near Mauna Lani Resort Golf Course
Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with cabanas (surcharge). At Hilton Waikoloa Village you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants and 2 coffee shops/cafes, as well as a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. This beach resort also offers a children's pool, outdoor tennis courts, and a health club. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Waikoloa resort.

  • 647 guestrooms or units
  • 6 levels
  • 3 buildings
  • 8 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • 66000 sq ft of conference space
  • 6132 sq m of conference space
  • Built in 1988
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
Hilton Waikoloa Village offers 647 accommodations with MP3 docking stations and DVD players. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Kohala Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Languages

Chinese (Mandarin), English, Japanese, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Dining table
  • DVD player
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra beds (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 48 per night; includes in/out privileges)
  • Uncovered valet parking on site (USD 55 per night; includes in/out privileges)
  • Electric car charging station on site
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: USD 55 for adults and USD 27.50 for children
  • 8 restaurants and 2 coffee shops
  • 2 poolside bars and 5 bars/lounges

Things to do

  • 3 outdoor pools
  • 3 spa tubs
  • Fitness classes
  • Children's pool
  • Fitness center
  • Full-service spa
  • Golfing
  • Kayaking
  • Outdoor tennis court
  • Paddleboards on site
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Braille signage
  • Front entrance ramp
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Cable channels
  • DVD player
  • Flat-screen TV
  • MP3 dock
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Mini-fridge
  • Toaster

More

  • Connecting rooms available
  • Dryer
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 55 for adults and USD 27.50 for children
  • Uncovered self parking fee: USD 48 per night (in/out privileges)
  • Uncovered valet parking fee: USD 55 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA 063-091-0976-01
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is TA 063-091-0976-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 8 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Hilton Waikoloa
Hilton Waikoloa Village
Waikoloa Hilton
Waikoloa Hilton Village
Waikoloa Village
Waikoloa Village Hilton
Hawaii Hilton Waikoloa Village
Hilton Waikoloa Village Hotel Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Hotel
Hilton Village Resort
Hilton Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Waikoloa Hilton
Hilton Village Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Waikoloa
Hilton Waikoloa Village Resort Waikoloa

Hilton Waikoloa Village Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 483 out of 1003 reviews" "
Rating 8 - Good. 241 out of 1003 reviews" "
Rating 6 - Okay. 157 out of 1003 reviews" "
Rating 4 - Poor. 76 out of 1003 reviews" "
Rating 2 - Terrible. 46 out of 1003 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

William

Liked: Cleanliness
Stayed 4 nights in Sep 2024

4/10 Poor

William

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The first day the HVAC was not getting cold and they could not get it any colder. We just lived with it. In addition, every day ( multiple times per day) we had key and door problems. I asked the staff to get it fixed on 2nd day out of 5 days. Unfortunately every day we had to do the long walk to the front desk to request new keys. I even made sure the key was in another pocket away from my phone and any other items. Last but not least the cost to eat on property is ridiculous. $55 per person for breakfast. Which was not good. Overall I am disappointed in Hilton….it could have been a much better experience.
Stayed 4 nights in Sep 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is both expansive and breathtaking. My wife and I were nearly overwhelming with all the onsite options. It’s very easy to walk around and take everything in, Hilton has done a terrific job providing a covered walkway with interesting artwork and cultural exhibits. Overall an amazing venue. If I had any criticism it’d be logistics. However, the tram/monorail is exceedingly slow. Also, the parking lot is at one end of the property, and our room happed to be on the other end (15 minutes travel time).
Stayed 1 night in Sep 2024

8/10 Good

Joo Suk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are three different pools (including lagoon) that provide the guest with options to enjoy. Some AC in tram was out of order during the stay and wish they could fix sooner.
Stayed 5 nights in Aug 2024

10/10 Excellent

Darragh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Alexey, Redmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel grounds, pools, and lagoon are nothing short of spectacular. We knew that already from just visiting before and that's why we booked it. Room with ocean and lagoon view in the Palace tower was amazing. So why not 5 stars? Food prices! The food is good, but $230 for 2 adults 2 children breakfast? We mostly went to Lagoon Grill for lunch due to beautiful location next to dolphins and more "normal" prices (well, still expect to pay close to 200 for a family of 4). Also disappointing was that the boats were closed, and many cars in the train had A/C broken. Water slides not always working. For amount they charge for everything (including resort fee on top of the room price etc.) I'd expect they make efforts to fix those things sooner. Staff was very nice and friendly! And marine life in the lagoon is amazing. I did not think it would worth snorkeling, no corals etc., but we saw so many colorful and quite big fish, and turtles!
Stayed 3 nights in Aug 2024

8/10 Good

Phil, Sunnyvale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A spectacular property w/ wonderful architecture, decor, & foliage, w/ scenic portraits every 50 feet. The vast property needs the fun boats & tram system to get around. I wish the trams were quicker between stops, this would save lots of vacation time. There was a good deal of renovation going on this trip, but surprisingly not disruptive to our stay. Valets, porters, reception, housekeeping, all service people were wonderful & helpful for any request. My only complete disappointment was our dinner at the Kamuela Provision co., the premier restaurant on the property. You cannot beat the location, design, or panoramic views at this restaurant. The reception for our reservation was efficient, but cold as ice. Our waiter was experienced & well versed in the menu. We understand the desire to be unique, but you have to remember to provide what your patrons want, good flavors. The decision to not provide a single green salad option was very disappointing to my wife. Sorry, diced cabbage does not count. I asked for a modification to the sashimi option (ahi only) which was rejected by the chef. OK, I tried something else, wantons - not tasty. Then to entres. The menu items all sounded good: peppered ahi & a custom Mahi mix for my wife. The problem was all of the garnishes/sauces were bland & very disapponting for anything that costs $70-$80/plate. We get back to this property every 3-4 years. Hopefully, our return visit will recover to the wonderful meals from previous trips.
Stayed 2 nights in Aug 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice resort, great staff , needs more affordable food options
Stayed 5 nights in Aug 2024

6/10 Okay

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an overall good place to stay. If you plan to park expect $50 per day fee and also a $50 dlla resort fee so whatever deal you get through Expedia, just add $100 per day.
Stayed 6 nights in Aug 2024

10/10 Excellent

Fatou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I have ever been to. Amazing staff
Stayed 2 nights in Aug 2024

10/10 Excellent

Giti

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing
Stayed 5 nights in Aug 2024

10/10 Excellent

Atsuka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were well kept, the property is huge and gives a real scale of how massive the Big Island is too. The thing I didn't like was that the boat areas were closed off and weren't used for anything. It could have provided another way to get from A to B. The tram's AC was broken in August..the windows/doors don't open so that was bad. I mean, what is fire broke out in the tram..? So transportation was not great. We stayed at the Palace Tower and the walls are paper thin, the hallways were noisy. But the room was large and the lanai had a partial ocean view, it was quiet and peaceful. Everything closes really early so that was another bummer. Overall, I enjoyed the stay.
Stayed 2 nights in Aug 2024

6/10 Okay

Sheri L

Travelled with family and small children
Liked: Property conditions & facilities
I would not recommend staying in the Palace tower at this resort - it is literally over half a mile to walk to the front desk, and parking area. It was also a very long walk to the pools. They had a tram that was never running when we needed it, and the AC was broken. It’s a nice resort, but very inconvenient to get around. I probably would not stay again.
Stayed 8 nights in Aug 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wished I could have given 5 stars
We arrived later around 930-10pm upon entering room was leaking from the ceiling, called waited for another 1/2-45mim for a room change. The next room was much better but noticed we didn’t have a microwave not sure if they are suppose to have one, typically all hotels I have stayed at had one? For a 6 night stay there were some days a microwave would have been nice, oh well, we noticed the fridge was just hanging out on the floor but cabinet had a cut out what look like for a fridge which was odd. Again no big deal. Room was a little dated. But the view and the amenities in the resort was amazing. We didn’t spend a lot of time in the room so some of the missing items and set up wasn’t too much of a bothered. The only other thing is please provide enough towels for each individual guests, we received 3 towel set for a family of 4 weird again. Had to call or go back to main lobby which is a trek but we then just use some beach towels that were offered nearby.
Stayed 6 nights in Aug 2024

10/10 Excellent

Preetinder, Leduc County

Liked: Cleanliness, staff & service, property conditions & facilities
The food is expensive fyi . Otherwise everything else good
Stayed 6 nights in Jul 2024

10/10 Excellent

Keith

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tram was great and the lagoon was beautiful
Stayed 4 nights in Aug 2024

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit of a money grab with resort fees and parking and dining prices but if you can stomach that you’ll enjoy the stay. Pools seem a bit dated, I was hoping for a real lazy river with water currents and shade and some jacuzzi were reservation only which was dumb cause nobody was paying for that. The monorail is slow but it’s fun.
Stayed 6 nights in Aug 2024

10/10 Excellent

Sigifredo

Stayed 2 nights in Aug 2024

8/10 Good

Leslie A

Travelled with family
Liked: Amenities
My room was visibly dirty, there was a package of cookies left on the shelf, I found an earring on the floor by the bed and there were little ants all over my bathroom and on the bathroom counter. The property was great otherwise and very kid friendly. The lagoon was a favorite's for my kid to play in.
Stayed 5 nights in Jul 2024

6/10 Okay

Fidencio

Travelled with family
Liked: Cleanliness
Honestly pretty disappointed with the hotel experience. My family and I booked a 5 day stay for a family vacation. Apon checking in we were asked to pay a $600 deposit to use as credit towards our expenses at the Hotel, which is understandable. Then we soon found out that this was just the beginning of all the excessive fees they would charge us during our stay. $48 for parking, DAILY, $48 resort fee, DAILY, $120 credit card hold, DAILY, not to mention upon entering the room there wasn’t a microwave in sight, not even a bottle of water. When we asked what exactly these charges were for the front desk employees failed to explain to me in a clear manner exactly what the fees were for. Will not be returning EVER AGAIN.
Stayed 5 nights in Aug 2024

6/10 Okay

Lauren

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The staff is not helpful and checking in is awful. That is my number one complaint about this facility. We have stayed twice and the check in process was an absolute nightmare both times. The check in is at 4:00 pm but be prepared to wait past that to get your room available to you. The property is beautiful and in a great area, but they can definitely do better with room cleaning.
Stayed 5 nights in Aug 2024

10/10 Excellent

DANIELE, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the pleasure of staying at the Hilton Waikoloa Village, and it was a fantastic experience. The property is stunning, with well-kept grounds and beautiful views that really capture the essence of Hawaii. The rooms were clean and comfortable, making it easy to relax and enjoy the surroundings. The staff was incredibly friendly and accommodating, always greeting us with a smile and eager to help with anything we needed. There’s plenty to do on-site, from enjoying the pools and lagoon to exploring the art and gardens throughout the resort. One thing to note is that the resort is quite expansive, so be prepared for some walking or taking the convenient tram and boat shuttles provided by the hotel. Also, keep in mind that dining options can be a bit pricey, but the quality and atmosphere are worth it. Overall, Hilton Waikoloa Village is a beautiful and well-maintained resort with excellent service, offering a true Hawaiian experience in a breathtaking setting.
Stayed 4 nights in May 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Really fun place to stay! Love the lagoon and other swimming options !
Stayed 5 nights in Aug 2024

8/10 Good

Anhvu

Travelled with family
Liked: Cleanliness, staff & service, amenities
We loved the grounds especially the pools, landscaping , and views. However the room and buildings are outdated and worn down. The trams keep breaking and we had to walk a lot especially with 2 kids. They moved us to another room bc the AC had issues, but the new room also had a broken AC. We ended up staying in the same room bc we figured out that the magnetic plates on the sliding door were misaligned and would trigger the AC to turn off. Overall we like resort and hope to come back again.
Stayed 3 nights in Aug 2024