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Hilton Garden Inn New York/Manhattan-Chelsea

3.0 star property
3-star hotel near 5th Avenue

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Photo gallery for Hilton Garden Inn New York/Manhattan-Chelsea

Helicopter/plane tours
Premium bedding, desk, laptop workspace, blackout drapes
Bar (on property)
Lobby
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Pet-friendly
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
121 W 28th St, New York, NY, 10001
  • Madison Square Garden
    ‪6 min walk‬
  • Empire State Building
    ‪10 min walk‬
  • Times Square
    ‪14 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪35 min drive‬

Room options

View all photos for One King Bed Roll In Shower

Premium bedding, desk, laptop workspace, blackout drapes

One King Bed Roll In Shower

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds City View

Premium bedding, desk, laptop workspace, blackout drapes

Two Queen Beds City View

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

  • 18 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Double Beds Roll In Shower

Premium bedding, desk, laptop workspace, blackout drapes

Two Double Beds Roll In Shower

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Drinks-Snacks)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed (Drinks-Snacks)

  • 18 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King Evolution

Premium bedding, desk, laptop workspace, blackout drapes

King Evolution

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout drapes

2 Queen Beds

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for One King Bed City View

Premium bedding, desk, laptop workspace, blackout drapes

One King Bed City View

  • 17.7 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Higher Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Non Smoking (Higher Floor)

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Higher Floor)

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed (Higher Floor)

  • 18 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, desk, laptop workspace, blackout drapes

Room, 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

New York

Heart of New York.Within a 10-minute walk of this Manhattan hotel, you'll find 5th Avenue and Madison Square Garden. Also, Empire State Building is within half a mile (1 km) and Broadway is within 2 miles (3 km).

What's nearby

  • Madison Square Garden - 6 min walk - 0.6 km
  • Empire State Building - 10 min walk - 0.9 km
  • Broadway - 14 min walk - 1.2 km
  • Times Square - 14 min walk - 1.3 km
  • Grand Central Terminal - 3 min drive - 1.9 km

Getting around

  • 28 St. Station (7th Av.) - 3 min walk
  • New York W 32nd St. Station - 5 min walk
  • LaGuardia Airport (LGA) - 35 min drive

Restaurants

  • ‪Skirt Steak - ‬3 min walk
  • ‪L'Amico - ‬3 min walk
  • ‪Ajisen Ramen - ‬3 min walk
  • ‪The Fleur Room - ‬1 min walk
  • ‪Paper Coffee - ‬3 min walk

About this property

Hilton Garden Inn New York/Manhattan-Chelsea

3-star hotel near 5th Avenue
There's a snack bar/deli on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Multilingual staff, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Hilton Garden Inn New York/Manhattan-Chelsea. Parking is available for a fee.

This 3-star New York hotel is smoke free.

  • 1 building
  • 169 guestrooms or units
  • 22 levels
  • Built in 2007
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
Hilton Garden Inn New York/Manhattan-Chelsea offers 169 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, French, Korean, Spanish

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 55 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 10 to 25 for adults and USD 10 to 25 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium digital channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25.00 for adults, and USD 10 to 25.00 for children
  • Covered self parking fee: USD 55.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel New York/Chelsea
Hilton Garden Inn New York/Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea
Hilton Garden Inn York/Manhattan-Chelsea
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
Hilton York Manhattan Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea New York
Hilton Garden Inn New York/Manhattan-Chelsea Hotel New York

Hilton Garden Inn New York/Manhattan-Chelsea Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1227 out of 2835 reviews
Rating 8 - Good. 888 out of 2835 reviews
Rating 6 - Okay. 421 out of 2835 reviews
Rating 4 - Poor. 171 out of 2835 reviews
Rating 2 - Terrible. 128 out of 2835 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Antonio

Stayed 4 nights in Mar 2025

4/10 Poor

JESSICA

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This property was a good location, walkable to lots including subway stations. It was somewhat loud at night but I’m sure much quieter than it would be staying in Times Square. The room was okay, clean and what you would expect. We had a terrible experience where our toilet was clogged at 11:00 pm and front desk did not have a plunger and was not able to look for a plunger. I even asked to be moved rooms if they couldn’t fix it and they said nothing was available so me with 3 kids in a hotel with no usable toilet until we checked out the next morning. For that I would definitely not choose this hotel again.

8/10 Good

Diana

I

10/10 Excellent

Whitney Hutchison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to walk around and visit attractions easily.
Stayed 3 nights in Mar 2025

10/10 Excellent

NICHOLAS

Stayed 2 nights in Feb 2025

6/10 Okay

hailey

Liked: Staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

Mahmoud

Business traveller
Liked: Staff & service
Stayed 2 nights in Jan 2025

6/10 Okay

Ana

Disliked: Staff & service
The staff is terrible
Stayed 4 nights in Jan 2025

8/10 Good

Maya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the elevators was broken and led to long wait times, but otherwise it was a fantastic stay. The room was exactly as described, clean and comfortable. The breakfast service was delicious, the staff were incredibly kind and competent. The area was super convenient and also has a ton of flower shops! It’s also a short walk from Korea Town and tons of good eats.
Stayed 5 nights in Jan 2025

10/10 Excellent

Sadira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

6/10 Okay

Harshita

Stayed 3 nights in Jan 2025

10/10 Excellent

Slavina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

LIDA

Stayed 2 nights in Jan 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Saeid

Disliked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

grata

Travelled with partner
Liked: Amenities, property conditions & facilities
This small property has the comfort, clean even the back stair ways and elevator, cute, cozy with warmth, friendly and caring staff. I asked for 2 bottles of water. Lorraine, one of staff easily handed them to me. My husband and I just arrived from Boston and guests came with suit cases. Staff understands that travelers are tired and need a place to rest. We made the best choice of place to stay in NY. My husband is a doctor who is recovering from long treatment but matters not. We were not asked of what profession we do. We traveled a lot and I worked and lived in Europe. I am a psychotherapist in MD and DC but currently working in the city because of my passion in alcohol and drugs use. Thank you Hilton Garden - 121 W 28th Street NY NY - you are the best!
Stayed 2 nights in Jan 2025

8/10 Good

Jennifer

Travelled with group
Liked: Staff & service
The property was older and needs updating but the room was clean
Stayed 3 nights in Jan 2025

4/10 Poor

Sejal

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were multiple bloodstains on the carpet in our room, bathrooms were in very bad condition, bathtub was gross has paint chipping everywhere and mold in the corners. Elevators and main door not functioning throughout the 5 day stay. The property needs to be repaired and refurbished very badly
Stayed 4 nights in Jan 2025

8/10 Good

Daniel

Liked: Property conditions & facilities

Enjoyable stay

I had an enjoyable stay at the hotel. Staff very helpful and ideally located. Free coffee and fruit included without purchasing breakfast which was a nice touch. Hotel only has 2 lifts and 1 was out of service, so was forced to wait far too long for the lift whenever it was needed. Would also suggest the room doors are looked at, as they made a very loud slamming sound when closing, which woke me up on a couple of evenings.
Stayed 5 nights in Jan 2025

8/10 Good

Angelica

Travelled with group
Liked: Cleanliness, staff & service, amenities
The only obstacle was the second elevator being down. With so many floors and guest it was definitely a inconvenience.
Stayed 4 nights in Jan 2025

4/10 Poor

Eleanor

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not friendly
Stayed 1 night in Jan 2025

8/10 Good

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon entering the hotel, I was not greeted and the receptionist checking me in was not friendly. One of the front doors was out of service. Out of two elevators, only one was operating. When I got to my floor, lighting was dark and the flooring/walls looked beat up. The room was not to my liking either. I have trusted Hilton with many of my stays. I was extremely disappointed by this hotel.
Stayed 4 nights in Jan 2025